BBC Complaints

BBC Complaints homepage
Make a complaint
How we handle your complaint
Responses to complaints
Editorial Complaints Unit rulings
Common issues
Regular reports

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Your complaint is important to us

The BBC Trust ensures BBC programmes are high quality. If you have a complaint please use this process.

Sir Michael Lyons, Chairman of the BBC Trust

For more about issues in our news coverage please visit our Editors' blog or Newswatch.

Make a complaint

Phone: 03700 100 222*
Textphone: 03700 100 212*
Email: Send your complaint
Cymru: Cwyno
Write: BBC Complaints,
PO Box 1922
Glasgow
G2 3WT

*UK-wide rate charged at no more than 01/02 geographic numbers; calls may be recorded for training.

Common issues

Availability of BBC digital channels
Background sound
Digital on-screen graphics

Responses to complaints

Eurovision Dance Contest, Unhappy with commentary, BBC One, 6th September 2008
Paralympics 2008: Insufficient coverage
EastEnders, Dramatic scenes, BBC One, 28 August 2008

Editorial Complaints Unit rulings

ECU ruling: News (10pm), Radio 4, 2 February 2008
ECU ruling: File on Four, Radio 4, 12 February 2008
ECU ruling: BBC News (6.00pm), BBC News 24, 17 February 2008

Latest findings by the BBC Trust

Sports Personality of the Year (BBC Trust website)
June editorial appeals findings (BBC Trust website)

How we handle your complaint

FAQs about the complaints process
What we publish about the complaints we receive
The three-stage complaints process

Regular reports

Summary of all complaints July 2008
Editorial Complaints Unit rulings Jan - Mar 2008

Homepage

Make a complaint

Common issues

Responses to complaints

Editorial Complaints Unit rulings

Latest findings by the BBC Trust

How we handle your complaint

Regular reports

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