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Home > Help & FAQ
Frequently Asked Questions
If your question is not answered below, please use the web form to contact us. You'll receive a reply within 3 business days.
Registration, Username (NetID) and password issues
What are the benefits of registering for hoyasonline access?
Who can register for hoyasonline access?
How do I register for hoyasonline access?
I'm registered, but I can't remember my Username (NetID). How do I retrieve it?
How do I find or change my password?
Alumni status and the Alumni Association
Who is a Georgetown alumnus/alumna? What if I didn't graduate from Georgetown?
How do I join the Alumni Association?
How can I contact the Alumni Association?
Keeping in touch with fellow alumni
How can I find contact information for Georgetown alumni?
I want to contact a Georgetown alumnus/alumna, but I didn't attend Georgetown. Can I get contact information?
How can I change my contact information in the Alumni Directory?
I prefer to hide my contact information in the Alumni Directory, can I do that?
How do I inform you of the death of an alumnus/alumna or friend of the university?
How can I find historical information about a deceased Georgetown graduate?
E-mail forwarding questions
Go to the E-mail Forwarding resource page.
Transcript requests
Information on requesting official and unofficial transcripts.
Library access
Visit the LibraryLink information page on library resources for alumni.
What are the benefits of registering for hoyasonline access? ^ Return to the top
Once you are a registered user, you can log in to hoyasonline for access to secure services:
  • Review and update your contact information,
  • search the Alumni Directory to find contact information for your fellow alumni,
  • read and post Class Notes, and
  • search the Career Network to find alumni in your field, find a career mentor, or sign up to mentor others.
Who can register for hoyasonline access? ^ Return to the top
How do I register for hoyasonline access? ^ Return to the top
What if I don't know my Username (NetID)? ^ Return to the top
How do I find or change my password? ^ Return to the top
Who’s a Georgetown alumnus or alumna? ^ Return to the top
If you graduated from a degree-granting program, you are an alumnus or alumna.
What if I didn’t graduate from Georgetown? Am I still an alumnus or alumna?
As long you completed two semesters in a degree-granting program at Georgetown, you are entitled to be considered an alumnus or alumna. To request alumni status, please contact the Alumni Records office at 202-687-1994. The office is open from 9:00 am to 5:30 pm EDT, Monday through Friday. Or, use the online contact form to send us an e-mail.
How do I join the Alumni Association? ^ Return to the top
If you attended Georgetown for two semesters, you become a member of the Alumni Association when you graduate. It’s automatic. There are no dues to pay or forms to fill out.
How can I contact the Alumni Association? ^ Return to the top
Visit the Alumni Association offices - open from 9:00 am to 5:30 pm EDT, Monday through Friday. We're located right next to the main campus in the newly renovated Robert and Bernice Wagner Alumni House, 3604 O Street NW, one block from the Healy Gates. Please visit us when you're in town to view Georgetown memorabilia, visit the library and winter garden room, and use the business center with Internet access.
  • By e-mail:
    Use the online form to send a message to the Alumni Association, or e-mail guaa@georgetown.edu.
  • By mail:
    Georgetown University Alumni Association
    Georgetown University
    Box 571253
    Washington, D.C. 20057-1253
  • By overnight express services or couriers:
    Georgetown University Alumni Association
    Georgetown University Office of Advancement
    Suite 500, 2115 Wisconsin Avenue, NW
    Washington, D.C. 20007
  • By phone:
    202-687-1789, Monday through Friday, 8:30 a.m. to 5:00 p.m. EDT
How do I join the Alumni Association? ^ Return to the top
If you attended Georgetown for two semesters, you become a member of the Alumni Association when you graduate. It’s automatic. There are no dues to pay or forms to fill out.
How can I find contact information for Georgetown alumni? ^ Return to the top
All Georgetown alumni and current students can log in to hoyasonline and search the secure online Alumni Directory to find contact information for your fellow alumni, unless s/he has chosen to hide this information.
I want to contact a Georgetown alumnus/alumna, but I didn't attend Georgetown. Can I get contact information? ^ Return to the top
If you are not a Georgetown alumnus/alumna or current student, we cannot provide contact information for our alumni. However, you can send a request to the Alumni Records Office, and we will attempt to forward your message to the person you wish to contact.
How can I change my contact information in the Alumni Directory? ^ Return to the top
  • If you are registered as a user of hoyasonline​, log in and update your profile to change your contact information and contact preferences.
  • If you are not registered as a user of hoyasonline​, you can quickly update your information on file at the Alumni Records Office by phone at 202-687-1994, by fax at 202-687-6201, or by sending a message to Alumni Address Update. Be sure to specify your name, school, and class year.
I prefer to hide my contact information in the Alumni Directory, can I do that? ^ Return to the top
Yes. If you log in and go to your profile page and click "Edit," you can hide all your contact information, or select which pieces of information to hide.
How do I inform you of the death of an alumnus/alumna or friend of the university? ^ Return to the top
Contact Alumni Records by phone at 202-687-1994, by fax at 202-687-6201, or use the Web form to send us a message. Or, write to us at: Georgetown University, Attn: Alumni Records, Box 571253, Washington, DC, 20057-1253. It is very helpful to include an obituary or death notice.
How can I find historical information about a deceased Georgetown graduate? ^ Return to the top
Please contact Lynn Conway, the University Archivist, with the following information:
  • Your name
  • Your e-mail address
  • The name of the person in question and his or her school and year (if known)
Due to the high volume of requests, it may take some time for you to receive a response.
Alumni Programs

When are Homecoming, Reunions, and John Carroll Awards Weekend?
Does Georgetown have groups based on common interests, as well as regions and class years?
Yes, we’re developing programs and services based on alumni social and career interests. Among the alliances we have so far are:
  • The Wall Street Alliance, which connects alumni working on Wall Street or in the financial services industry. Contact the Wall Street Alliance;
  • The African American Advisory Board, which provides activities for and advises the university on behalf of African Americans;
  • GEMA — the Georgetown Entertainment and Media Alliance — for alumni working in those fields; and
  • The Latin American Alliance, which provides a forum for alumni who are Latin American or who have interests in Latin America. Contact the Latin American Alliance.
How can I network with other Georgetown alumni in my profession?
Use the Career Network — more than 16,000 alumni willing to help you in any stage of your career.
How do I get news from Georgetown by e-mail?
Subscribe to hoyasconnect​, our free monthly alumni e-newsletter.
Updating Information and Contacting Alumni

How do I contact other alumni?
Georgetown alumni can log in to hoyasonline and use the online directory, a password-protected site. Unless the graduate has specified otherwise, home, work, and e-mail contact information is displayed.
For non-graduates who wish to contact alumni: we cannot provide alumni contact information. Please send a request to the Records Office, and we will attempt to forward your information to the graduate you wish to contact.
How can I change my information available online?
If you are registered for hoyasonline, log in and click on "My Information" then "Alumni Directory Preferences."
How do I update my address? And my e-mail address?
If you are registered for hoyasonline, log in and click on "My Information" to update. Or, you can contact Alumni Records by phone at 202-687-1994, by fax at 202-687-6201, or send your changes directly to Alumni Address Update. Or write us at Georgetown University, Attn: Alumni Records, Box 571253, Washington, DC, 20057-1253. Be sure to specify your name, school, and year to ensure we update the correct record. [Mary Smith, Michael McCarthy, John Jones, that means you too!]
How do I inform you of the death of an alumnus or friend of the university?
Contact Alumni Records by phone at 202-687-1994, by fax at 202-687-6201, or by e-mail. Or, write us at Georgetown University, Attn: Alumni Records, Box 571253, Washington, DC, 20057-1253. It is very helpful to include an obituary or death notice.
How can I find historical information about a deceased Georgetown graduate?
Please contact Lynn Conway, the University Archivist, with the following information:
  1. Your name
  2. Your e-mail address
  3. The name of the person in question and his or her school and year (if known)
Due to the high volume of requests, it may take some time for you to receive a response.
Miscellaneous

How do I buy tickets to Georgetown athletics events?
You can order tickets online or call 202-687-HOYA.
Where can I get a Georgetown sweatshirt and other merchandise?
Use the online Main Campus bookstore, Law Center bookstore, Medical School bookstore, and Athletics store.
Can I be married in Dahlgren Chapel?
Contact Campus Ministry at 202-687-4300 or by e-mail. Read more information about weddings on campus.
What are the words to the alma mater? How about the fight song?
See the lyrics to the Georgetown University Alma Mater and the Fight Song.
What's the easiest way for me to support Georgetown with my gift to the Annual Fund?
Your gift matters so much to current and future students. Make an online donation at the Georgetown Giving Web site. The site will also tell you how to give by check or other methods. Or, you can call 202-687-1789 for more information.
 
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