In the face of an economic downturn and intensified global competition for customers, corporations are refocusing their core competencies and sources of competitive differentiation.


One way they're doing so is by outsourcing, which helps decrease overhead costs, increase productivity, improve systems agility, streamline audit and compliance, and reduce dependency on internal legacy systems, technology and personnel.


During this webcast, you will learn how to reassess your value chain and how to make the right decisions about outsourcing.


The webcast will feature expert advice from Richard Eaton, Vice President of Operations with Highlights for Children, who has devoted more than 25 years to managing complex operations systems and implementing alternative sourcing processes. Drawing upon his experience leading Highlights for Children's consumer business operations, which encompass customer service, order fulfillment and postal affairs for magazines, book clubs and other products, Mr. Eaton will describe his organization's journey through the outsourcing process and its partnership with one of its premiere outsourcing providers, CDS Global. Mr. Eaton will also reveal why investing in alternative sourcing processes today can help organizations prepare for a more successful future.


In addition, you will hear from Dennis Luther, Vice President of Global Marketing with CDS Global, about recent trends in business process outsourcing. Applying his experience with collaborating with businesses in a variety of industries, Mr. Luther will present his recommendations for when to consider alternative sourcing. He will also share his advice about how to identify which functions, such as customer service, e-commerce, order management and enterprise data management, among others, lend themselves best to partnering with an outsourcer.