Returns/RefundsRequest Return or RefundGoogle cannot approve returns or initiate refunds on behalf of the seller. Please contact the seller with your request. Here's how:
Policies vary by seller, so they may or may not be able to accommodate your request. Allow the seller two business days to respond with available options. You may be charged return, restocking, or processing fees. Locate RefundWhen the seller refunds your order, your Google Checkout account should reflect this change immediately. Cancelled orders are automatically refunded. To locate an expected refund, review our step-by-step refund troubleshooting guide. Verify the refund has been finalized in your Google Checkout account. You may still notice a pending authorization on your credit/debit card, which will expire from your account in 1 to 14 business days. Contact your bank for details. Retry Failed RefundsFunds will automatically be returned to the credit/debit card used at the time of purchase. If your bank declines our refund, you'll need to update your card or provide a new one to receive your refund; the money will automatically be returned to the new or updated card. First, contact your bank to determine the cause. Next, retry the refund by updating your declined credit/debit card or add a new card to your account. To add a new card to your account:
To update an existing card, click Edit under the card information you would like to change. Once you've made the desired updates, click Save. When you add or update a card, you may see a temporary $1.00 line-item on your statement which will expire automatically. It may take several days for the refund to appear on your statement. Specific turnaround times vary by card issuing bank. Please contact your bank for details. Switching your default payment instrument or having another valid payment instrument in your Google Checkout account may not automatically resolve a declined refund. For the fastest resolution, follow the instructions sent to you via email. Request MediationSellers are responsible for processing returns and refunds; you'll receive quicker assistance if you first contact the seller directly. If the seller has been unresponsive to your return/refund request, and you placed your order within the last 90 days, Google can mediate by contacting the seller on your behalf. File a claim with our specialists for mediation. You may also be interested in... |
Security CenterLearn more about shopping safely and protecting your information.Google Checkout for MerchantsNeed help using Google Checkout with your business or website? Visit our Merchant Help Center. |
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