Contact us
 The City of Melbourne’s team of Customer Service representatives is available to assist you with queries or information.
Please contact us if you:
- have an inquiry
- need to make a request for a service
- would like to give us feedback
- wish to make a complaint (view the Complaints procedure)
Please note:
If your inquiry is about a parking infringement, please go to How to contest fines.
You can contact us in the following ways:
Online
Fill in our online form at the bottom of this page.
By phone
Our Customer Service representatives are available 7.30am to 6pm, Monday to Friday on +61 3 9658 9658.
The TTY (hearing/speech impaired) number is +61 3 9658 9641.
Our Language Link telephone service offers assistance to people from a non-English speaking background. Visit Language Link.
By fax
You can send a fax to +61 3 9654 4854.
In writing
Customer Relations Team
City of Melbourne
PO Box 1603
Melbourne VIC 3001
In person
Visit us at the front desk of the Town Hall, located at 90-120 Swanston Street, between Little Collins and Collins streets. We are open from 7.30am to 5pm, Monday to Friday.
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