Google Help › Accounts Help › Problems signing in to your account Google Accounts: Problems signing in to your accountPrintIf you can't sign in, please select the issue that applies to you below. This troubleshooter will guide you through 5-10 questions, depending on the options you select. Please select your issue: Reset your password now. You may need to wait up to 24 hours to receive our email. If you did not receive an email after waiting for 24 hours, please submit another request. Can't access your inbox or secondary email address to receive our password-assistance message?
After typing the wavy characters in the word verification section, you'll have the option to contact us. If you still have access to the email address you use to sign in, reset your password to prevent anyone else from accessing your account again in the future. If you aren't receiving the password-assistance email, please fill out our form. Do you use Gmail with this account? If you can't remember your username, follow these steps to retrieve it:
If you didn't enter an alternate email address when you created your Gmail address, but you were invited to Gmail, you may be able to retrieve your username by clicking the link in your Gmail invitation. Enter the username or email address you think you used to create your account on the password-assistance page and Click Submit. Then type the letters in the distorted picture and click Submit again. Was your username accepted? Great! Sign in with your username and password. If you see a message that there are no accounts with the email address you entered, try other email addresses you may have used. If none of these work, it's possible that you made a typo when signing up. If you use any of the following products, you may need to update your sign-in information: Blogger, AdWords, AdSense, YouTube, DoubleClick It's also possible that you do not have a Google Account. You can create an account now. Are you getting an error message, or is the page refreshing? Please select the error message you're seeing: Do you use Gmail with this account? Do you have a secondary email address? Good. Please enter your Gmail username on the password-assistance page and enter the letters from the distorted picture. You'll receive a message at your secondary address. Did you receive the message? Click the link in the email to reset your password. Once you reset it, you should be able to sign in to your Google Account.
Please wait 24 hours, then visit the password-assistance page. Enter your username and click Submit. You should now be able to answer your security question. Were you able to answer your security question? Great. Sign in on the Google Accounts homepage with your new password. Please fill out our form. Please visit the password-assistance page and enter your username. Type the letters in the distorted picture and click Submit. You should receive a password-assistance email at the email address you used to create your account. Did you receive the password-assistance email? Click the link in the email to reset your password. Once you reset it, you should be able to sign in to your Google Account.
Please enable cookies and try signing in again. Are you seeing an error message now? Try opening a new browser window. If this doesn't help, clear your cache and cookies. Are you still seeing an error message? If you're accessing Google Accounts from behind a firewall, proxy, or anti-virus program, temporarily disable the program and try signing in again. If the problem is still unresolved, please send us your feedback. Great! Sign in and proceed to use your favorite Google products. Thank you for using our troubleshooter. You may be accidentally putting an extra space in the middle of your username.
There are other reasons you may also be getting this error message:
If this did not resolve your problem, try refreshing your browser. Then re-type your username or email address. Are you still seeing an error message? If you're still experiencing this problem, please send us your feedback. Your feedback is valued and will be considered as we work to improve Google Accounts. Great! Sign in and proceed to use your favorite Google products. Do you use Gmail with this account? Please visit the Gmail troubleshooter for further assistance. In most cases, accounts are disabled because of a perceived violation of either the Google Terms of Service or product-specific Terms of Service. Learn more. If you believe your account has been disabled in error, please contact us so that we can assist you. The page may be refreshing if you're not using one of our supported browsers. Our supported browsers include:
Are you using one of our supported browsers? Make sure you have cookies enabled. If that doesn't resolve the problem, try clearing your cache and cookies. Is the page still refreshing? You may need to add www.google.com to your list of allowed sites. We're glad this helped. Please sign in to the Google product you'd like to use. We’re currently only supporting the browsers listed above. Please download one of these browsers to access Google Accounts. |
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