|
Question:
g1 locked - cannot sign in (google apps for domains account)
|
Report abuse
|
my g1 is locked and asks for my google username and password. i use google apps for domains and i know my login credentials. but it doesnt log me in!! i dont want to lose my data because of a factory reset.
so please help me!
Update:
---
this seems to be a general error. if your phone is locked, you may not be able to unlock it and you have to hard reset it currently. i am waiting for a solution, because i want to keep my data.
i hope, google will fix this soon!
5/5/09
All answers
hi sangeet, thanks for your answer(s) - got the mails. ;) i have read about this solution before - the only problem with this is, that i have not enabled debugging - and i dont have acces to the menu to do so. :( any other thoughts?
9
people
say this answers the question:
just an wipe sorry... folow these steps:
The Phone will again Ask u to login as on the first use:
Steps to Reset The Phone:
1. Turn Off The Phone Properly 2. Press & hold the HOME key + Power Key (After It Starts It will take U to the Recovery Mode) 3. Press Alt + W (It Will Do Wipe / Factory Reset) 4. After The 3 lines are displayed, It ll ask to press HOME + BACK 5. Press Home + Back Keys
The Phone will Reboot N will ask u to login using ur gmail id Do it As U Did on the first initial start when u got the phone...
I have a similar problem, but I don't remember my original Gmail password because I change them regularly. Why won't it use the current Gmail password? P.S. The screen lock that prevents the 4-year old from accessing the phone doesn't prevent them from locking you out.
Instead I would suggest to try a sim lock via an sim pin & get a PUK code in advance from network provider...
mikeeo44, it should use the current Gmail password. Have you tried the Accounts Troubleshooter?
hdmn, what type of data are you worried about losing? Your calendar, contacts, and e-mail will sync back on to the device. Third-party data may be lost if it doesn't sync to anything.
short messages and in-app data for example. :(
hdmn, have you tried the Account Troubleshooter (link above)?
Note that if you change the account's password, there is typically a delay (I'm not sure how long, just that it's longer than most people expect it would be) before the new password is accepted by the G1.
yes, i have tried to reset my password. but i dont think, that it gets synchronized to the g1.
i think the problem is, that i have accidentally created a duplicated account. :( http://www.google.com/support/forum/p/Google+Apps/thread?tid=26ca3b7ae8a823dd&hl=en
I would set the password on both accounts to be the same. Then you should be able to succeed in signing in with one or the other - and maybe you can then back up your data in case you need to do a Factory Reset to sign in with the correct account.
How long ago did you reset your password?
i have changed the password today. but why should i have to use a new one? i am sure about the user/pass and that i used this for setting up the g1. :((
a friend tried to do the same. -> his g1 now is locked too.
so this is a general error. please google investigate on this issue!!
What is "the same" that the friend tried to do? Create a duplicate account, or something else?
oh sorry. he entered the pattern wrong for several times and tried to login via username/password. it doesnt work. we can not login.
Have you tried signing in with username@googlemail.com instead of username@gmail.com? I've read that is necessary for users in the UK and Germany.
If that doesn't work, I would reset the password again, then put the phone down for several hours, then try again to log in. You may be re-locking the account before the password change can propagate through the system.
i have used my google-apps account, so i only have one option. friend has tried both of it - doesnt work. :(
i have installed cupcake in the meantime - same behavior... no access to my g1. :((
after 3 days without my g1, i am going to hard reset it today. its a shame, that google isnt fixing this problem - and is not responding to so much (alike) issues in this forum.
i thought, google is not like microsoft - but it seems i was wrong. :((
Hi Sangeet!! you are a lifesaver...anyone who has this question should ask you!!!!
I am having the same problem (accidently enabled the pattern, tried to use my username and pw to unlock, and it is rejected). I have tried every possible combination, the gmail.com, googlemail.com, my secondary gmail account. I have double, triple checked my spelling and capitalization. I can long in from my computer, but the phone keeps saying invalid. This is bull, I now have no option but to reset.
1
person
says this answers the question:
Oh, and I reset my password, as well. Which didn't work.
Of course tho once I reset my phone and it asks me for my uname and pw, it works fine. That is really lame, obviously it wasn't something I was doing wrong. but the phone.
Subscribe
|
|
|