Are you using Labs? If you are using the new Gmail Labs feature, please temporarily disable Labs before troubleshooting your issue. To share feedback or report an issue about Labs, visit the Labs Help Group.
We're always working to resolve problems that come up in Gmail. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible. To see more information on an issue, just click View Details & Report. Clicking the 'Report it' button will save you the time of sending us an email, but it will ensure that we're notified about your issue.
Some users have experienced their mail loading in a small rectangle at the top, left corner of their screens. As a workaround, we suggest that Firefox users disable the Megaupload extension and that Internet Explorer users try signing in from Firefox, available for free download.
Inbox won't load. Directed to our 'basic HTML' view
If you get stuck on 'Loading...,' we suggest first trying our troubleshooting steps. You should be able to use the 'older version' of Gmail or the basic HTML view while we work to resolve the issue.
Stuck on 'Loading...' using IE7 with My Web Search toolbar or FunWebProducts
If you're stuck on 'Loading...' or are redirected to Gmail's 'basic HTML' view with Internet Explorer 7.0, and you have the My Web Search toolbar or FunWebProducts installed, we suggest removing the extension from your browser, as FunWebProducts is potential malware. Here's how to remove an extension:
Click Start on your Windows taskbar.
Select Settings, then Control Panel.
Double-click Add or Remove Programs.
Select My Web Search Bar, and click Remove.
'Loading...' error with Ask toolbar installed on IE7
If you have the Ask toolbar installed on Internet Explorer 7.0 and get the error, 'Loading...This is taking too long...' you can disable the toolbar to load Gmail successfully. Here's how:
Disable the toolbar by right-clicking next to the toolbar and unchecking Ask Toolbar in the menu that appears.
After disabling the toolbar, exit Internet Explorer by selecting Exit from the File menu.
Some users have reported that Firefox continually refreshes as Gmail loads. If you're experiencing these infinite browser redirects, sign in from our secure site at https://mail.google.com/mail.
Notifier cannot connect to mailbox with 'Always use https' setting enabled
Click yes when you're asked to confirm if you want to add the information to the registry.
Restart the Notifier.
If you decide you no longer want to use the https setting, you'll need to install the other file included in the download to reset the Notifier. Use the same method as above, except with 'notifier_https_undo.reg.'
If you encounter a blank white page when trying to access Gmail in Google Chrome, and also when accessing iGoogle or other Google sites, you're likely encountering a known issue with Google Chrome.
While our engineers are investigating this issue, you can access Gmail with another browser, such as Mozilla Firefox.
'You have been signed out of your account' error in the iGoogle Gmail gadget
Users with Mac OSX 10.5.6 may see this error when accessing Gmail on Safari. Please reset Safari or use a different browser to access Gmail while the problem continues, and contact Apple support for further assistance.
To use chat in Firefox 3 or Google Chrome, you'll need to be in the 'newer version' of Gmail. Just click Newer Version at the top of any Gmail page, or sign in to http://mail.google.com again.
Some Firefox users have reported seeing the error, 'You have been signed out of Gmail. You must sign back in to reenable chat.' Please clear your cache to resolve the issue.
If you see names in your Chat list or messages displayed as 'undefined,' or if you see 'undefined' between the 'Save' and 'Discard' buttons when composing a message, please upgrade your Better Gmail Firefox extension to Better Gmail 2. If you have Greasemonkey enabled in your browser, please disable the 'Gmail Conversation Preview' script to resolve the issue.
When writing a message with IE7 and Vista, keystrokes are lost.
When inserting a contact group in the 'To' field of a composed messages, some group members' addresses might not populate correctly. To work around this problem, search in the Contact Manager for duplicates of the contact in question and delete them. Make sure the remaining contact is a member of the group.
Chat won't load when logging in via IE; Chat shows "Loading..."
If you've updated your picture in the 'General' tab of your Gmail settings, but when hovering over your name in your Chat list, you still see the old picture, check to make sure you haven't set a picture for yourself in your Contacts list. Click 'Contacts' on the left side of the page and search for your Gmail address. Select the entry for your address and check the picture on the right side of the page.
Receiving 'No more Gmail invitations left' when trying to invite contacts to chat
To resolve this problem, clear your browser's cache and cookies and refresh your browser. After following these steps, you will be able to invite your contacts to chat.
Blank frame or "Operation aborted" on clicking Contacts in Internet Explorer
If you're using Internet Explorer and see a blank frame or "Internet Explorer cannot open the internet site http://mail.google.com/mail/ Operation aborted" when trying to open your Contact Manager, try clearing your cache and cookies to work around the problem. If the problem continues, please use another browser or the older version of Gmail
Some Internet Explorer 7 users have reported seeing the error message, 'Your browser's cache is full and may interfere with your Gmail experience,' even after clearing their browsers' cache and cookies. Try clearing your cache once more. If the issue continues, please use Mozilla Firefox while we address the problem.
Freezing or slowness with HTML Validator installed
Some users report that the Firefox extension HTML Validator causes slowness or crashing in their Gmail accounts. We suggest disabling this extension while we work to resolve the issue.
Please try logging in to your account through our secured interface, available via https://mail.google.com. Be sure to use this exact URL, with no characters after '.com.' If this resolves the issue, we suggest that you enable the 'Always use HTTPS' setting in your account.
If you continue to experience difficulties, please access your mail from the older version of Gmail while we work to resolve the issue.
Users report that thumbnails will stop displaying and be replaced by an icon. The problem often resolves itself and then reappears. In the meantime, clicking the 'View' or 'Download' links will enable you to see the images.
Attachment downloads lead to a blank screen when Tab Mix Plus is installed
In your Tab Mix Plus settings, select Prevent blank tabs when downloading files. If this doesn't resolve the issue, we suggest disabling the extension.
For all non-Firefox 3 users: Please try logging in to your account through our secured interface, available via https://mail.google.com. Be sure to use this exact URL, with no characters after '.com.' If this resolves the issue, we suggest that you enable the 'Always use HTTPS' setting in your account.
For Firefox 3 users: Please try accessing your mail from the older version of Gmail https://mail.google.com/mail/?ui=1&ov;=1 while we work to resolve the issue. If this doesn't resolve the issue, please try another browser such as Google Chrome.
When writing a message with IE7 and Vista, keystrokes are lost.
If you are seeing out-of-focus text or fuzzy images in your documents, make sure that you are viewing at the default zoom. This can be accessed with the shortcut Control-0 (Command-0 in OS X) for Firefox. Alternately, this setting is available in View->Zoom->Reset.
Advanced attachment features can cause browser errors
Users behind network proxies might encounter 'Attachment failed' and other errors when using the advanced attachment features, especially in Firefox 3. Change your attachment settings by selecting 'Basic attachment features' in the General tab of the Settings page.
Safari 4 - Clicking links and buttons doesn't work with 'find' open
If you're using the find text function in Safari 4, you won't be able to click on links and buttons in Gmail, or send messages. To resolve the problem, close the find dialogue with Apple+F.
IMAP clients aren't always designed to handle the huge amount of mail that users store in Gmail. If you have thousands of messages in your labels, we recommend doing some housework to clean up your labels in the web interface. Remember, the web interface shows counts of threads, not messages.
Message headers contain technical information necessary for the successful delivery of messages between email servers. Gmail's IMAP implementation re-encodes the information stored in message headers, but non-ASCII characters may become garbled. For example, this can affect the 'To:' line in an email message if a name is written in a language that uses non-Latin characters. Several issues can result from corrupt message headers, including delivery problems.
The Gmail Team is working to resolve this issue.
Messages sent with only BCC recipients in Outlook POP will also appear in the sender's inbox
POP users who send a message with only BCC recipients will receive the message in their inbox, even if they haven't added themselves as a recipient. This problem is limited to Outlook. The Gmail team is working to resolve this issue.
Don't see your issue listed above?
If you've found a new problem that's not listed on our Known Issues page, please select the most relevant topic from the drop-down below, and we'll help you troubleshoot the problem.
If you have another question on how to use Gmail, please learn more by browsing or searching the Help Center.
My problem relates to:
Recent Fixes
Oops 700 errors upon opening some messages
Composing a message causes IE7 to crash
'Oops 611' error sending from Firefox 2.0
'Oops 776' error when sending a message
Attachments won't open in mobile browser
"Coworkers," "family," and "friends" appearing as contacts
YouTube videos stopped working in chat
'Always display images' doesn't stick
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