Please use the navigation menu on your left to select your product and locate information for technical assistance.
Once you select your product, you will be able to view:

• Product Details
• System Requirements
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*Britannica Family Collection Software Products:

For more information about the Daily Mail software products, please click this link.

*Important Patch for 2007 and 2008 Software Owners:

QuickTime 7 (and higher) Patch: Download this patch if you are having trouble opening audio/video files on Windows and have QuickTime 7 (or higher).

• QuickTime 7 (and higher) Patch: Download this patch if you are having trouble opening audio/video files on Windows and have QuickTime 7 (or higher).
  
• 2007 Software Printing Issues
  
• Hewlett Packard Printer/2006 Desktop Reference Serial Number Issue
  
• UK 2007 CD/DVD Missing Serial Numbers
• Ready Reference does not start when icon is clicked
• Ready Reference error: "Application could not be initialized"
• 2004 URS Quicktime component problems
• 2004 URS DVD Quicktime component problems
• 2004 URS DVD font display problems with the Dictionary/Thesaurus

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