TABLE OF CONTENTS |
AUTHOR'S NOTE ....................................................................................................................... |
5 |
ACKNOWLEDGEMENTS .......................................................................................................... |
7 |
PART I: WHAT IS BENCHMARKING? |
Chapter 1: Why Benchmarking? ...................................................................................... |
11
|
Chapter 2: The Role of Benchmarking in the Strategic Planning Process ............. |
15
|
Chapter 3: A Seven-Step Process for Benchmarking ................................................. |
29 |
PART II: STRATEGIC BENCHMARKING |
Chapter 4: Strategic Benchmarking Analysis ............................................................... |
53
|
Chapter 5: Examples of Strategic Benchmarking ........................................................ |
63 |
PART III: OPERATIONAL BENCHMARKING |
Chapter 6: The Types of Operational Benchmarking .................................................. |
73
|
Chapter 7: Cost Benchmarking ....................................................................................... |
77
|
Chapter 8: Examples of Cost Benchmarking for the Entire Chain ........................... |
91
|
Chapter 9: Examples of Single-Function Cost Benchmarking ................................. |
105
|
Chapter 10: Benchmarking Differentiation ................................................................... |
117
|
Chapter 11: Examples of Benchmarking of Differentiation ....................................... |
125
|
Chapter 12: Cost Benchmarking: How Detailed? ....................................................... |
137
|
Chapter 13: Examples of In-Depth Analysis ................................................................. |
139
|
Chapter 14: Other Applications of Operational Benchmarking ................................. |
149 |
PART IV: BUSINESS MANAGEMENT BENCHMARKING |
Chapter 15: Business Management Benchmarking ................................................... |
153
|
Chapter 16: Examples of Business Management Benchmarking ........................... |
159 |
PART V: IMPLEMENTING BENCHMARKING IN YOUR ORGANIZATION |
Chapter 17: Implementing Benchmarking in Your Organization .............................. |
165 |
INDEX ........................................................................................................................................... |
169 |
ABOUT KAISER ASSOCIATES, INC. ....................................................................................... |
176 |