In order to provide you with the full range of BBC services, we are sometimes required to collect information about you.
what information the BBC may collect about you;
how the BBC will use information we collect about you;
when the BBC may use your details to contact you;
whether the BBC will disclose your details to anyone else;
your choices regarding the personal information you have provided to us;
The websites contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
2. What information will the BBC collect about me?
When you sign up to participate in or receive a service from any bbc.co.uk website, such as newsletters, competitions, live chats, message boards or register with the single universal online registration system used across different parts of the bbc.co.uk called "Single Sign-On", we may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number or date of birth. Different webpages may ask for different personal information.
By entering your details in the fields requested, you enable the BBC and its service providers to provide you with the services you select.
Please note that sometimes on particular webpages we will require you to provide additional personal information, and sometimes sensitive personal information (e.g. if you're sending in an application to be a contributor on a political party we may need to know your political leanings). When we do this we will specify further on these webpages why we are collecting your information and how we will use it.
We also use your IP address to determine whether you are accessing the services from the UK or not. If not, you will be re-directed to the international version of the bbc.co.uk site (see paragraph 11 for details.)
3. How will the BBC use the information they collect about me?
The BBC will use your personal information for a number of purposes including the following:
for "service administration purposes", which means that the BBC may contact you for reasons related to the service you have signed up for, as set out in paragraph 4 below (e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance);
to contact you about a submission you have made to the websites, including any content you provide, see especially the UGC FAQS.
to personalise the way BBC content is presented to you (e.g. if we notice that the first thing you look at every day is the weather for Luton, then we may present this information or a link to it on your homepage);
IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
to analyse and improve the services offered on bbc.co.uk. e.g. to provide you with the most user-friendly navigation experience.
Where the BBC proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
4. When will the BBC contact me?
The BBC may contact you:
in relation to the functioning of any service you have signed up for in order to ensure that the BBC can deliver the services to you;
where you have opted to receive further correspondence;
in relation to any contribution you have made to bbc.co.uk, e.g. on the BBC message boards;
to invite you to participate in surveys about the BBC services (participation is always voluntary); and
for marketing purposes where you have specifically agreed to this (see paragraph 5 below)
Local pages will give you detailed information about how the BBC will contact you in relation to specific services.
6. Will the BBC share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in paragraph 7 below. Generally, we will only use your information within the BBC. However, sometimes the BBC uses third parties to process your information. The BBC will require these third parties to comply strictly with its instructions and the BBC will require that they do not use your personal information for their own business purposes.
Please note that if you are accessing the BBC from outside the UK and you make a comment or complaint regarding any element of advertising (see paragraph 11 for more details about this) then BBC may forward your correspondence to BBCW only for the purposes of responding to you.
7. Offensive or inappropriate content on the BBC website
If you post or send offensive, inappropriate or objectionable content anywhere on or to bbc.co.uk, or otherwise engage in any disruptive behaviour on bbc.co.uk, the BBC may use your personal information to stop such behaviour.
Where the BBC reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), the BBC may use your personal information to inform relevant third parties such as your employer, school e-mail/Internet provider or law enforcement agencies about the content and your behaviour.
If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the BBC's website. Users without this consent are not allowed to provide us with personal information.
9. How long will the BBC keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with the BBC or the BBC's corporate retention schedule (this is a database that defines which documents should be kept and for how long). In the case that you wish to cancel your registration as a bbc.co.uk member, once an account is deleted a red flag goes on the database and, while people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted automatically.
Where you contribute to bbc.co.uk the BBC will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted. For example, the BBC will only keep copies of entries to a photographic competition for the duration of the competition. However other projects (e.g. the People's War website) are likely to have a longer, or even permanent, duration.
The BBC, as a publicly funded organisation, also has an obligation to record snapshots of history which may include some User Generated Content i.e. content provided by users. Therefore, some content submitted to or shared with the BBC may be retained for prolonged periods of time or potentially indefinitely in the BBC's Archive, which is true of News contributions which are published. There may also be rare instances where we will share your contribution with third parties in the interests of maintaining historical archives (e.g. contributions about people's experiences in the World War II were given to the Imperial War Museum). Where possible, we will endeavour to inform you upfront or let you know at a later date where we are likely to keep content indefinitely or pass it onto an approved historical archive.
10. Can I find out what personal information the BBC holds about me?
Under the Data Protection Act you have the right to request a copy of the personal information the BBC holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.
11. What if I am accessing BBC websites outside the UK?
You should note that BBCW does place a number of cookies on www.bbc.co.uk and may collect information about international users from these - please see paragraph 13 for more information about cookies.
13. Cookies Policy -Information the BBC collects from you
a. What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the bbc.co.uk features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visit you went to our education pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits.