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BBC iPlayer Help
Welcome to BBC iPlayer help. You can find information about the service and how to solve problems playing television or radio programmes.
We have answers to most frequently asked questions and they are fully searchable - just type what you need in the Ask a question box. If you need further assistance, you can contact our dedicated help team once you've read an FAQ, or you can head to the messageboard to discuss BBC iPlayer.
In addition to the list of most frequently asked questions below, you can find advice on what to do if you're incorrectly told you're outside the UK and how to download programmes or access BBC iPlayer on your mobile.
If you're looking for a particular programme, BBC iPlayer now has a schedule to let you know what is coming up and what we are offering. Don't forget that it can take some time after broadcast before a programme becomes available and sport, films and overseas programmes may not be included.
If you want to report a technical fault, see this advice.
Frequently asked questions
- Why do I get the message insufficient bandwidth when trying to listen to BBC Radio 4 outside the UK?
- Can I use BBC iPlayer outside the UK?
- What are the terms and conditions for BBC iPlayer?
- I'm in the UK but told that I'm not, what should I do?
- What is BBC iPlayer Desktop?
- How do I install BBC iPlayer Desktop for Windows?
- How do I enable JavaScript?
- Why does Click to Play keep stopping with a spinning circle, or not play smoothly?
- How long are programmes available for on BBC iPlayer?
- Can I access BBC iPlayer on my Nintendo Wii?
Further help and FAQs are available either by entering a search or clicking on the links.
Each answer has a link to contact our help team if you require further assistance, or you can go to the messageboard to discuss BBC iPlayer.
FAQ Updates