Business travel

Gulliver

  • Starwood hotels

    Starwood's 1,000th

    STARWOOD hotels has just opened its 1,000th hotel. The 250-room Sheraton Qiandao Lake Resort in eastern China, since you ask. And it's not stopping there: the company says it plans to build another 300-400 new hotels in the next three to four years. That might be "plans" of the rather hopeful sort, as in "Gulliver plans to have mastered 'Duelling Banjos' by the end of next year". But we still give Starwood credit for continuing to aim high. These are good times indeed for the hotel chain, whose stock price is around four times what it was at its March 2009 low.

  • Asian food

    Not the natto!

    IN JANUARY we offered some recommendations on spicing up airline food. But for many travellers, the cuisine found on arrival provides greater cause for concern. When China's National People's Congress considered banning the consumption of dogs and cats recently, it served as a reminder of how challenging culinary differences can be.

    Within Gulliver's Asian patch, national cuisines vary greatly, delivering challenges too diverse for a single blog post. In China alone, visitors dining with local hosts can encounter squelchy cow's stomach, fried unfilleted frog or boiled pig's brains. By comparison, Japan seems a pushover: raw fish may not be to everybody's liking, despite sushi's international fan base, but the fragrances of Japanese food are generally palatable to foreigners. Yet, as such interlopers may soon discover, challenges do in fact lurk, together with strict culinary-cultural mores. Hence it is to Japan that Gulliver turns in this case study.

    Most particularly, he will focus on natto, a food that has achieved infamy among Japan's foreign residents. With lacings of British understatement, the BBC recently described it as "a fermented soy bean dish that many consider an acquired taste." This is too kind: quietly offensive, its whiff recalls a long-neglected, moulding food scrap. Indeed, that is pretty much what it is. Whatever possessed some long-gone cook to wrap this sticky brown substance in rice and seaweed (a common eating method) and swallow it is a mystery that has given rise to legends.

    Be this as it may, natto is the food with which, sooner or later, the foreign visitor is likely to have to deal. The natto challenge usually occurs once the sake is flowing. Socialising between colleagues and with clients is an integral part of doing business in Japan: salarymen boast that in Japan business is done by "nomunication", a compound (of the punning type beloved by Japanese) of "nomu" (to drink) and "communication". And in Japan it is a rule that alcohol should be accompanied by food of some description. In circumstances such as these your straight-laced day-time interlocutor can turn into a gleeful tormenter—leaning across the table to goad you with the suspect morsel: "Try this. Foreigners can't eat it, you know". All eyes will fall upon you as you sit awkwardly on the floor. Your room for manoeuvre is limited: it is poor form to refuse food in Japan.

    The classic get-out in such predicaments is to take recourse in vague allergies, but (notwithstanding the feebleness of such an excuse) Gulliver would recommend simply that you get over your aversion. Boldly taking the offered item could impress Japanese acquaintances more than any PowerPoint presentation. You will appear both courteous and game-for-a-laugh—two qualities prized in Japan.

    As with a presentation, preparation is everything. During a former stay in Japan, Gulliver stumbled on a cure for his natto phobia and similar "acquired tastes". It might be called "combine and consume". In one useful recipe, for example, natto is mixed with slimy white yamaimo (mountain potato), raw egg and wasabi until it forms a thick, frothy paste that is slopped over rice and eaten—preferably quickly. (Beware: yamaimo can produce itchiness around the lips.) Fortunately, this dish is common in Japanese bars and, after regular practice, Gulliver came to appreciate both the mush and its constituent parts.

    He confesses, however, that he has yet to overcome his revulsion to shiokara (pickled sea urchin), but then no method is infallible. If any reader can offer a solution—or indeed other tips on how to avoid social discomfort inflicted by foreign foods—then please do share.

  • The second BA strike

    Little changing at BA

    THE second pre-Easter strike by British Airways cabin crew is now in its third day. There are no signs of rapprochement between BA and Unite, the union representing the flight crews. The prospect of further industrial action after Easter looks depressingly real. And with a wide-ranging four-day strike on Britain’s railways due to start on April 6th, Britons are starting to question how their travel services have managed to return to the 1970s.

    BA still appears to be making a decent fist of running its impaired service. It's certainly keeping its nose in front of Unite's in the PR battle, thanks in part to its policy of providing clear, early information about which flights are cancelled. As a result, people who may be fuming about ruptured travel plans are fuming at home (since they know not to travel), rather than, say, in front of journalists’ cameras at Heathrow airport.

    So where has the debate moved today? We have further disputes about exactly how many flights BA is managing to operate. Is there some kidology at work form BA? Probably—in which case who can blame them?

    We have a good new slant from Unite about the salary costs of the retrained BA staff covering the cabin crews' roles. In the words of Len McCluskey, Unite’s assistant general secretary:

    Far from cutting cabin crew costs, BA is now operating the world's most expensive crew in a bid to break its far cheaper, world-class workforce.

    Where is the sense in running an ever-creaky contingency operation built on throwing money at £166-an-hour pilots pretending to be crew when they have nearly 12,000 fully-trained professionals who should be working?

    And we have a rather silly video game involving Willie Walsh, the head of BA. So it goes on.

  • Airplane exit rows

    Exit-row madness

    THERE should not be any debate over who is qualified to sit in airplane exit rows. If you are physically fit and able to lift the 35-45 lb (16-20 kg) plane door and manage your other responsibilities safely, you can sit in the exit row. Otherwise, please move along. Seven extra inches of legroom are nice, but you should be a far more concerned with your safety and that of your fellow passengers. Now for the controversy: via the New York Times' Joe Sharkey, we learn that Continental Airlines is considering charging you if you want to reserve a seat in an exit row. Mr Sharkey's readers were rightly upset when they heard about the plan:

    I thought most readers would react with annoyance to hearing about still another airline fee. But instead, most expressed strong feelings about safety.

    That's not surprising.  Mr Sharkey continues, warning that "flight attendants are left in a tricky spot, trying to determine with a quick look whether a passenger has the required physical abilities." That means doing the right thing is, as usual, up to travellers. If you think you might not meet the requirements for sitting in an exit row, don't. Meanwhile, lets hope that the airlines will do their part by not selling exit row seats. If someone has paid extra for an exit row seat, passenger and flight crew alike will have a powerful disincentive to overlook any physical shortcomings. It will take time and cost the airline money to reseat passengers who are deemed unfit for exit row duty. Creating those kinds of bizarre incentives is almost always a bad idea. Anyone have a different take?

  • Amtrak and high-speed rail

    Can Amtrak get the job done?

    THE ARRIVAL of true high-speed rail in America now seems all but certain. But who will run the new services? Amtrak, America's sclerotic government-run passenger rail service, wants to give it a shot. Last week, Amtrak issued a press release (PDF) announcing a massive internal reorganization. The changes, including the creation of a dedicated HSR division, are intended to convey the message that Amtrak is "uniquely qualified to fulfill the goals laid out by the Obama administration in its Vision of High-Speed Rail in America":

    The new department will focus on the Amtrak-owned Northeast Corridor and conduct the necessary planning activities required to provide: a major reduction in trip-times between Washington and New York and New York and Boston; a significant increase in the number of train frequencies; and determining the feasibility of increasing top speeds up to 220 mph (354 kph). In addition, it will pursue partnerships with states and others in the passenger rail industry to develop federally-designated high-speed rail corridors such as the new projects moving forward in California and Florida.

    It's too bad that Amtrak wasn't doing all these things already, but it's good they're doing them now. So what lit the fire under Amtrak's rear? The Transport Politic has a pretty good guess:

    Amtrak announced in January its interest in pursuing operations along the Florida line between Tampa and Orlando, expected to be the first true high-speed route built in North America when it opens in 2014.

    French rail company SNCF and Japanese operator JR Central have both expressed their respective interest in running the same service.

    Amtrak’s enthusiasm in running services at high speeds reflects the fact that fast train operations make a lot of money — as long as capital costs aren’t included in the equation. With most new American rail lines expected to be funded through grants rather than bonds, and with limited involvement thus far with the private sector, it appears that operations will not be expected to cover back-payments on construction loans, leaving profit potential for companies like Amtrak.

    Over at the Infrastructurist, Melissa Lafsky wonders whether Amtrak even has "a prayer" of winning the contracts to run HSR in America, given its record:

    [D]oes Amtrak really have a chance here? Many foreign companies have been building and operating HSR trains for decades, and have demonstrated that they could sweep in and get this done with little fuss or fanfare. Amtrak, meanwhile, carries the albatross of being a government-owned corporation.

    What do you folks think? Does Amtrak have a shot at the big prizes, like Florida and California? Does it even deserve one? Check out the excellent comments over at the Infrastructurist and the Transport Politic, then come back and tell us what's on your mind.

  • Hotel tipping

    Tipping: Off

    THE news that a hotel in Chicago, the Elysian, which opened at the end of last year, has a “no-tipping policy” has created a smidgeon of media excitement—and much PR for the hotel.

    The Elysian’s owner explained to USA Today that it was not compatible with the luxurious experience of his hotel for guests to have to worry about how much to tip various employees. Staff are not supposed to lose out financially, though, because the hotel tweaks their job descriptions, gets them to perform other tasks, and then pays them more.

    So far, so sensible. The sooner we lose a tipping culture, the better, says Gulliver. The provision of good service should be part of a job spec, for which a salary is the only relevant reward.

    But USA Today's piece goes on to reveal one of the flaws at the heart of such a policy: if customers insist on tipping, their money will be taken. And this detracts from what the Elysian is trying to do. A hotel with a genuine no-tipping policy would forbid staff from accepting tips altogether, and would tell guests as much. That might sound rather dictatorial, but if you allow some tipping, then all guests will worry that they have to tip in order to receive/reward good service. (And where's the luxury in that?) Remove all vestiges of tipping, though, and you start to break the link between service and individualised reward. And for that, Gulliver would be grateful.

  • Airport security

    Spotting the guilty

    IN CASE you missed it earlier this week, we would draw your attention to this piece about airport security. WeCU, an Israeli company, has developed a technology that aims to spot would-be terrorists as they wander around an airport.

    The idea is to expose all passengers to certain stimuli, “such as photographs of individuals who might be known to terrorists but not to ordinary people, or code words that intelligence has discovered are associated with particular operations”. Someone who recognises these things for what they are will supposedly feel guilty and “will undergo an increase in body temperature, heart rate and breathing rate”. WeCU’s machinery will detect these changes, and, hey presto, security officials can move in to ask the anxious person a few searching questions.

    It all sounds rather simple. Read the whole article here.

  • Business in Chicago

    Chicago's bare necessities

    THE latest in our set of city-focused guides for business travellers deals with Chicago. There's not too much that the visitor needs to remember. Hotdogs are never served with ketchup; there's no shame in bundling yourself up like a child to cope with the winter freeze; lunches can start as early as 11.45; and during pre-meeting small talk it's best to keep any thoughts about city corruption to yourself. 

  • Airport awards

    Another "best airport" award

    HAVING assessed 9.8m passenger surveys for its annual awards, Skytrax, a research company, has just named Singapore’s Changi airport the best in the world.

    Incheon airport, near Seoul, which was last year’s winner, came second and Hong Kong airport third. These three would appear to be well clear of the opposition, according to Skytrax’s methodology, as they have held the top three slots (in different orders) for the past three years.

    The award will be no great surprise to Changi, which has apparently won 340 airport awards since it opened in 1981. And it forms part of a bigger trend, with Asian airports claiming six of the top ten slots, as they did last year. Gulliver would offer a special word of praise to Beijing Capital airport, which manages to be eighth on Skytrax's list as well as the third-busiest airport in the world. So you can have crowds and still deliver a decent experience.

    Skytrax hands out a few other gongs, too. For example, Kuala Lumpur has the best immigration service, Berlin-Schönefeld is best for low-cost airlines—and those who claim London Heathrow feels like a shopping mall with an airport attached will feel vindicated by its award for “best shopping”.

    Top ten airports 2010: 1 Singapore, 2 Seoul Incheon, 3 Hong Kong, 4 Munich, 5 Kuala Lumpur, 6 Zurich, 7 Amsterdam, 8 Beijing, 9 Auckland, 10 Bangkok

  • Security queues

    Followed through security

    THE Transportation Security Administration (TSA) is looking into a new way to manage the queues at airport security checks. By tracking the movement of the personal electronic devices that so many flyers carry in their pockets, it would be possible to calculate the average time taken to pass from the start of the security process to the end. Apparently around 10% of phones broadcast a unique serial number; when this is picked up by a receiver the phone can be located and its movement tracked.

    The information would highlight problems in the security process. So if a passenger takes an hour to pass through, then an official might like to find out why. And if the data are made publicly available, in real time, other passengers needing to pass through security would be better able to decide when best to head there.

    Cue outbursts of fury at the TSA’s temerity in attempting to track human movement. (Because if they can track our movement, they’ll doubtless be listening to our phone conversations and even moving our cheese.) I have another, lesser concern. Is it wise to encourage passengers to eradicate the “cushion” most of them build into their airport timings? I have a vision of passengers heading to the airport later than originally intended because the security queues are shown to be short, only to discover on arrival that a jam has built up in the intervening period. And then they struggle to catch their plane.

    So: is this a useful idea that makes good use of freely available information? Or an Orwellian horror that we must fight against?

  • Visitors to China

    Millions head to China

    HERE’S a surprising prediction: China will be the world’s biggest tourism destination by 2015. Taleb Rifai, the secretary-general of the United Nations World Tourism Organisation (UNWTO), said recently that he expects China to overtake France, which is currently the top-ranked country.

    "China is almost there," Mr Rifai told Xinhua. "It is now the world's fourth largest destination when it comes to incoming tourists, and the rates of growth are moving so quickly that we think this is a realistic target."

    Mr Rifai’s comments, though referring to 2015, appear to be based on projections that the UNWTO put together for 2020. China had almost 51m arrivals in 2009, including visitors from Hong Kong and Macau—just behind Spain and America, but still some distance from France, which welcomed 78m foreign visitors in 2008. Yet given that the numbers visiting China rose by 40m in the past decade, and the Chinese government shows no sign of losing interest in promoting tourism, it's not hard to see the basis for the UNWTO's projection.

    This is not, moreover, a question of pure tourism. The UNWTO told me that, in general, these "tourists" actually comprise 50% holidaymakers, 30% visitors to friends and relatives, and 20% business travellers.

  • Striking airlines

    How to respond when your cabin crews strike

    THE Cranky Flier blog has an interesting comparison between the ways British Airways (BA) and Air France respond to strikes by their crew. BA, currently stuttering through the last hours of a three-day walkout and preparing for a four-day effort starting next Saturday, is praised for the clarity of the information it has issued to passengers, for the daily updates from Willie Walsh, the CEO, and even for buying Google keywords such as “BA strike”. On the other hand Air France, whose crews are due to strike from March 28th-31st, is criticised for being less than communicative.

    So how is Air France handling this? They aren’t. If you go to their website, you won’t even find a mention of the strike, at least not anywhere I’ve found.

  • Expense claims

    The expense-cutting myth

    THE financial crisis has had surprisingly little effect on the expense claims submitted by British workers. This is one of the conclusions of a new report from GlobalExpense, a company that provides expense-management services. The report, which looked at 7.7m expenses from more than 250,000 employees, shows that the average approved claim for 2009 was £55.50, down only slightly from £57.14 in 2008, but more than the £55.34 for 2007. The number of claims being made by the average expense-claiming employee also held steady: 30 in 2009, the same as in 2007 and just two fewer than in 2008.

    The biggest overall expense remains travel, which accounts for around 50% of expense claims. It is notable, though, that many companies' stated intention of cutting back on travel spend as the recession bit do not seem to have been acted upon.

    “In February 2009 a Chartered Institute of Personnel and Development survey claimed that some 38% of employers said they had cut business travel expenditure, with 60% saying they had cut international trips, 69% saying they had cut the expenses staff are allowed to claim, and 55% saying they had cut client entertaining. On the evidence of our definitive research into what is actually claimed and paid, either these significant reductions in the amount employees could claim were not introduced or, more likely, the changes were not implemented as management intended on a day to day basis (that is a polite way of saying they were ignored!).

    Couple this with GlobalExpense's estimate that a whopping £2.1 billion out of the £8.8 billion claimed in total in 2009 was "out of policy" (fiddled, in other words) and you have several areas where corporate bean-counters might want to peer very carefully.

    One last item of interest from the survey concerns gender and its seeming impact on claiming habits. GlobalExpense has found that men submit more claims and for more money (around £5 per claim) than women, though the gap was twice as big in 2008. And that's despite their spending some £30 less per night on accommodation. Much the same happened last year—so that report's conclusion holds good: "We wouldn’t go as far as to say that businesses will save if they get men to arrange the hotels and women to pick up the drinks tab, but if any businesses were to carry out the experiment we’d be keen to hear their results!"

  • Long trips

    A 16-hour nightmare

    LONG trips are almost never fun. But some are worse than others. The passengers of Virgin America Flight 404 suffered through an especially unpleasant ordeal last week. The New York Post reports:

    Flight 404 had left LA at 7:10 a.m. (PST)—10:10 a.m. New York time—Saturday and was due to arrive at JFK at 3:30 p.m.

    But because of 60-mph winds here, the plane was forced to circle JFK until it was finally diverted to Stewart Airport in Newburgh—90 miles north—for a 5:15 p.m. landing.

    There, the plane remained on the tarmac until close to midnight, passengers say. The airline said the wait was more like 4½ hours.

    It got worse. After making the passengers sit on the tarmac for hours, Virgin loaded them onto buses and drove them to JFK. But while the buses were making the two-hour trip, the weather cleared up, and the plane actually beat its passengers back to New York. These folks just couldn't win. New York magazine has more about what happened as Flight 404 sat on the tarmac:

    The food slowly began to run out on the plane. (Presumably, the alcohol was all chugged by hour six.) By the end of it, flight attendants were doling out the last remaining snacks (Pringles, of course), giving each person a measly four potato chips. To add insult to injury, there was only a half-cup of water per person to wash down those salty, delicious pieces of fat and chemicals.

    Perhaps the most interesting part of this story was that one of the passengers, David Martin, posted frequent updates online throughout the incident. Live-blogging a customer service failure? That seems like a PR nightmare for Virgin, and another win for internet-savvy passengers. The threat of passengers complaining to online audiences in real time might help convince some airlines to take better care of their customers. In Virgin's defence, though, the weather was mostly at fault. The passengers of flight 404 were incredibly unlucky. (Virgin's CEO later apologized anyway and offered each passenger a $100 voucher.) Anyway, have you ever been on a seemingly cursed trip? Tell us about it in the comments.

  • BA strike

    Taking strike

    LAST-DITCH talks aimed at halting a strike by cabin crew at British Airways ended in angry failure and finger-pointing today. A three-day strike begins at midnight and a second four-day strike is scheduled for March 27th-30th. Commiserations to the affected passengers.

    Tony Woodley, the joint general secretary of Unite, which represents the cabin staff, blamed Willie Walsh, the head of BA, for refusing to bring back the deal he offered last week. Had Mr Walsh done so, the strike could have been averted, said Mr Woodley, as he could have taken the deal to his members for their consideration.

    That sounds like posturing to me. If the old deal is worthy of his members' consideration today, then it was certainly worthy of their consideration when first presented.

    However, passengers may also not be too impressed by the reasons for Mr Walsh’s refusal—which amount to more posturing. "The union had the opportunity to put that offer to their members without any threat of industrial action," he said. "They took a cynical decision, despite having been granted a 23-day extension which would have allowed everybody to consider that proposal calmly, without threats of industrial action, [and] dates being set hanging over everybody. They chose not to do so."

    In other words, they had their chance—and that’s that. But isn’t this how you deal with naughty children, rather than complex industrial negotiations? And as a result, 1,100 of the 1,950 BA flights scheduled for the next three days will not fly.

  • From The Economist

    Of hotel financing and aircraft competition

    IN CASE you haven't spotted them, these two stories from this week’s Economist might be of interest to business travellers.

    "You can check out any time you like" delves into the world of hotel financing and explains why loans made to the hotel industry in recent years have become so troubled—because of a decline in revenue per available room and the overly generous nature of the original contracts.

    And "Start your engines" looks at the aircraft manufacturers offering new competition to Airbus and Boeing, the dominant forces in the industry. In particular, single-aisle jets built in China and Russia, which are due to enter service in 2016, could provide serious competition to the Boeing 737 and Airbus A320 if projections for their fuel consumption prove correct.

  • Hotel activities

    Making friends on the road

    BACK in January we wondered, together with Alain de Botton, why hotels weren’t making more effort to look after their guests’ non-physical requirements. There weren't enough books. Hotel bars were geared to the needs of outsiders rather than guests. Etc.

    Now the Sydney Morning Herald reports on some of the schemes hotels have been implementing for guests who want some sociability from their stay. For example:

    One of Starwood's luxury offspring, W Hotels, launched W Happenings: a calendar of exclusive evening experiences designed to draw guests down from their hotel rooms to mingle with fellow travellers. For guests and W invitees only, W Happenings range from art exhibitions to fashion shows and entertainment industry guest speakers.

    Shades, perhaps, of those childhood birthday parties where hovering parents try to persuade their offspring to play nicely with each other. And in similar vein, Westin Hotels invites guests to enjoy canapés and Sudoku puzzles together at its “Unwind” evenings.

    Gulliver would be interested to know how many hotel guests really want to relax in the evening with a spot of group Sudoku, but Westin's motivation is sensible enough, and it’s good to see hotels taking an interest in their guests' social needs. More, please.

  • Continental's food

    No free lunches

    THE FACT that Continental Airlines has decided to start charging for in-flight meals on certain flights is not too surprising. A spokesman told CNN the rationale:

    "Leisure markets don't produce the ticket revenue that can continue to support the complimentary food model. Markets that have a distinct emphasis on business travel produce better ticket revenue that can support a more inclusive product offering including complimentary food. We also take into account competitive factors, such as what other airlines are offering in these respective markets."

    And it’s not so surprising that the airline should try to dress up this dash for cash as something for which passengers should be grateful:

    "We are improving our economy meal service with a high-quality, industry-leading food-for-purchase program that is consistent with the strong brand image and high service standards for which our customers recognize us," said Jim Compton, executive vice president and chief marketing officer. "Our traditional free-food model has served us well for many years, but we need to change to reflect today's market and customer preferences."

    And it's also not surprising that Continental should decide that it can ignore the tone of its self-congratulatory adverts (see here) when the business case demands. "While other airlines are taking things away," intoned one voice-over, "Continental still offers things like pillows, blankets and meals at meal times. In other words, everything you should expect from an airline." Other airlines "took" these items away in that they started charging for them. And now, Continental is to do the same. I guess it decided that passengers don't expect free food from their airlines anymore.

  • More packing tips

    Packing case

    OUR recent post about “how to pack” with just a laptop bag for luggage delighted some readers and infuriated others—particularly those who missed the lame attempts at self-deprecating humour. For the record, I was gently mocking the idea that fellow LSE alumni are “just the sort of people you want to meet”. And I was also gently mocking the idea that a Davos bag is the nattiest travel accessory imaginable. The lesson of this is that humour (and especially irony) don’t travel well, even in the Anglosphere. The definition of a backward country is one where you can’t get green tea. If you find that “pretentious and inane”, I’m sorry.

    Indeed the whole idea that there is only one way to pack was not meant to be taken too seriously either—perhaps the post should have been signed “Boot of the Beast” to make that clear. Nor was any affront to feminist or feminine sensibilities intended. It is a simple but boring truth that men can usually manage with a more limited repertoire of clothing. Finally, the point of the blog post (one not deserving the exegesis it received from some readers) was about packing a small bag, not a big one.

    Here are a few follow-up points:

    It goes without saying that you have all this pre-packed. I try to have everything in duplicate in bags at the office and at home so that I can leave at a minute’s notice.

    Those who believe duct tape is the answer to all life’s problems (and it does solve most of them) will have liked the idea of keeping the precious tape wound around other useful objects. Ziplock bags to keep items separate is good—and the fact that these bags are handed out free at airport security will delight the parsimonious. Also free and collectable are the wet wipes (moist towelettes in American) that come with airline meals. I keep a couple in my wallet and a stash in the laptop bag. The anti-stain wipes are good too, especially if you are travelling with only one pair of trousers (I should have mentioned that dark corduroys are better than light ones from this point of view). Anti-perspirant/deodorant in bottles or sprays is a problem at airport security. The answer is to use a small chunk of ammonium aluminium sulphate or similar which is sold as a “deodorant crystal”.

  • Expanding high-speed rail

    First China, next the world

    SCARCELY a week goes by without another glowing report about racy Chinese trains. China's plans to build a 16,000-mile high-speed-rail network have been generating a lot of attention of late, thanks in part to the fascination non-Chinese readers have with the speed of China's advances—a sentiment evident in comments on Gulliver's previous related posts. China is running the world's fastest commercial rail service, and is rapidly building its vastest network. Now, as if to further stoke the fires, comes news that the country's high-speed ambitions extend beyond its borders.

    On Saturday officials said China would bid for high-speed rail contracts in America, in line with an agreement reached during Barack Obama's visit in November. More intriguingly, on Friday came confirmation that China had mooted a plan to construct a high-speed network spanning 17 countries. Reports suggest there would be three lines: one into South-East Asia; another west into Central Asia (Tajikistan and Kyrgyzstan are said have agreed); and a third stretching north through Russian gas fields and into eastern Europe, where it could link up to western European networks.

    This is heady stuff. Gulliver, however, won’t get too excited until the first track is laid. Technical difficulties aside, political obstacles could easily halt the scheme. Reports suggest that talks with other governments are at an early stage, but this hasn't stopped some in Beijing from talking of a completion date of 2025. China's central planners are accustomed to setting out a blueprint and completion targets, behind which other branches of the state fall in (when the incentives are right), but it isn't clear that foreign governments will be so susceptible. Just getting India, which is suspicious of any attempt by China to extend its sphere of influence, to allow Chinese-owned trains run on Chinese-built tracks (assuming that's the plan, which remains fuzzy) through its territory would be a major coup.

    In some cases, China is offering to build the physical infrastructure in return for access to resources, state media report. But that may raise resistance in places like Russia, which sees resource-rich Central Asia as its sphere of influence. Question marks over the likelihood of foreign governments signing up for such a scheme only multiply when it is borne in mind that Tehran is one of the mooted stops.

    Still, if the ticket price is right and there's money to be made, these problems may be surmountable. That raises the question of whether there is a market for a pan-Eurasian high-speed network. By way of market research, what do Gulliver's readers think—could you imagine using it?

  • East European airports

    In praise of Vilnius International

    ONCE all but off the aviation map after the collapse of Lithuania's national airline, Vilnius is now served by a respectable number of direct flights (at least within Europe). The new de facto national carrier, Star1, is a budget airline that offers bookable seats. The capital city's airport is a mere 15 minutes (maybe a bit more in the rush hour) from the city centre. It has no queues at check-in or security, a departure lounge with plentiful, conveniently placed electrical sockets, free Wi-Fi (and ethernet sockets), and inexpensive Lithuanian food (and beer) on offer in the Lighthouse restaurant.

    What other airport offers that level of convenience? Nominations please.

  • Google bikes?

    Google Maps now calculates bike routes

    GULLIVER readers who bring their bikes on business trips (apparently there are more of you than I once assumed) should be delighted to learn that Google Maps now offers a "bike there" option. As BoingBoing's Maggie Koerth-Baker has demonstrated, this is the feature that will prove particularly useful to you if you have ever planned a bike ride without remembering that there's a huge hill between you and your destination. Google will automatically route you around the most intimidating inclines, making for a smoother albeit less intense ride. The official Google Blog has more details:

    We've also added information about bike trails, lanes and recommended roads directly onto the map. This can help you get a better sense of your route, or let you find trails nearby for a recreational ride. When you're zoomed into a city, click on the "More" button at the top of the map to turn on the "Bicycling” layer. You'll see three types of lines appear on the map:

    Dark green indicates a dedicated bike-only trail;

    Light green indicates a dedicated bike lane along a road;

    Dashed green indicates roads that are designated as preferred for bicycling, but without dedicated lanes

    There are a bunch of other cool things to explore about this new feature. You can learn about the way Google calculates the best routes by checking out this post on the company's LatLong blog, which is dedicated to Google Maps and Google Earth. And you can use Google's "Report a Problem" tool to, well, report problems with the routes the software plots for you. Anyway, have any of you had a chance to use the new feature? How did it work for you? What do you think? How upset are you non-Americans that (for now) this effort is focussed on the US?

  • Cause of action

    I'll sue!

    WHAT should you do if flight attendants won't examine your scrotum? Marcel Cote, a Canadian man, decided to sue. Mr Cote's lawsuit stemmed from a February 2008 incident during which flight attendants on Air Transat refused to look inside his pants. The details make the litigious Mr Cote seem slightly more sympathetic—but only slightly. The Toronto Sun reports:

    The curious incident occurred February 15, 2008 during a flight from Montreal to Puerto Vallarta, Mexico. Marcel Cote was comfortably seated in business class an hour after takeoff when, for some unknown reason, he felt enough discomfort to make an emergency visit to the washroom, where he discovered spots of blood on his body.

    In a panic, Cote asked for the help of a flight attendant, who quickly came to his side. When the passenger noticed that the agent was female, he asked to be assisted by a male attendant because the bleeding seemed to be coming from his genital area.

    When the male attendant came to him, Cote then asked to be closely examined so that the exact nature of the problem can be determined. The employee declined, giving him absorbent paper instead.

    Indignant and distressed, Cote quickly expressed his wish to see a doctor.

    It turns out that Mr Cote had a ruptured vein, which was stitched up once he landed in Mexico. (A friend sent him to the hospital in a taxi.) Mr Cote argued that Air Transat should pay him $8,000 for his trouble, but a Canadian judge disagreed, and threw out the case. The judge even made Mr Cote pay the airline's court fees, putting him $189 further into the red.

    While I don't think Mr Cote was owed money for his ordeal, I am convinced that the flight crew could have been more helpful. "Is there a doctor on board?" announcements are a common feature of air travel—even for minor situations like airsick kids. The judge was right that "it was not incumbent upon a flight attendant to conduct the medical examination of a passenger, a measure reserved for the medical profession." But while the flight attendants promised to "contact a physician if the illness was grave enough," according to the Sun, that probably didn't make Mr Cote feel any better. Checking to see if there was a doctor on board might have been a reasonable compromise.

  • British Airways strike

    March madness

    CABIN CREW at British Airways will strike for a total of seven days before Easter, from March 20th to 22nd and from 27th to 30th. The analysts have already been out with their calculators, claiming the strikes, which have arisen because of disagreements over pay and staffing levels, could cost BA anywhere from £20m-30m a day. That's quite a sum for an airline that lost £292m in the six months to September 2009.

    BA has prepared for the strikes by training other staff in the essential basics of cabin-crew roles and aims to offer a diminished service on the affected days. Passengers wondering how the strike might affect them can consult this guide from the Guardian.

    Signs of rapprochement between BA and Unite, the trade union representing the cabin crew, are few: Willie Walsh, the head of BA, told the BBC that the sides were "not close at all" to reaching a deal. Both sides continue to make it clear how very ready they are for more talks. Mr Walsh says he is available 24 hours a day. Len McCluskey, Unite's assistant general secretary, says the union will meet anytime, anywhere. But claims of availability are of little use to aggravated passengers.

    And even though Britain's flag carrier and its biggest union are butting heads to such destructive ends, the Labour government has been rather quiet. Gordon Brown urged the sides today to resume talks, and reminded them "of the danger and risk to the British economy of disruptive strikes going ahead". But those are not exactly the words of a prime minister involving himself in the dispute.

    Ken Clarke, the Shadow Business Secretary, thinks he knows why. "There is no point in being naive," he said. "The fact is that Unite has given £11 million to Labour funds over the past four years."

    In all, then, a rather shoddy, rather depressing affair that makes BA's future look ever bleaker. And I shudder to think what's happening to their sales figures.

  • Japanese airports

    Runaway runways

    IT ATTRACTED plenty of attention, but the opening this week of Japan's 98th airport, in Ibaraki prefecture, offers little reason for celebration. Over-assiduous building of airports has become a symbol of Japan's wasteful public-works spending, and the Democratic Party of Japan, which came to power last year, has not been alone in its criticism of the new addition.

    Ibaraki is billed as Tokyo's third airport, after Narita and Haneda, but that is a rather tenuous claim. It is to Tokyo what London Oxford airport is to London: distant. (Oxford's site, rechristened to some derision last year, is around 60 miles from London; Ibaraki's lies roughly 50 miles north of Tokyo.) It offers little relief to travellers tired of the 40-mile trek out of town to Narita. And the choice looks academic at the moment, since Ibaraki has attracted just one regular scheduled flight, from Seoul, with one to Kobe to be added in April. All of which raises the question: why was it built?

    As The Economist recently wrote, airport construction in Japan has been stimulated in part by "fanciful traffic assumptions" dreamt up by civil servants seeking cushy retirement sinecures. Of the 75 Japanese airports that regularly do so, 67 published passenger-number projections for 2008 that turned out to be over-optimistic. Predictions made in 1998 that Ibaraki airport would attract 810,000 passengers a year have been adjusted to 200,000.

    Still, some hope that Ibaraki could be Japan's last commercial airport. With public debt approaching 200% of GDP, ministers have put a moratorium on new airport construction and promised not to force airlines to fly to the nation's myriad hubs. This practice helped push Japan Airlines (JAL), which filed for bankruptcy in January, deeper under a mountain of debt. Thankfully, JAL executives say flights to Ibaraki are "out of the question", and ANA, Japan's other big carrier, is also keeping its distance. This, at least, is cause for some celebration.

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