The Departments of OIS and UIS: Academic and Information Technology Services
AITS Mission Statement
The mission of Academic and Information Technology Services is to provide leadership and quality services that encourage, empower, support and unite the Georgetown University community in its use of information technology to facilitate and enhance teaching, research, learning, outreach, and administrative services.
Director, Beth Ann Bergsmark 687-5883
Help Desk
687-4949 and help@georgetown.edu
Manager, Raphael Terranus 687-4788
The Help Desk provides one stop shopping for the campus community by supporting telephone, computing, networking, and applications. Help Desk staff are available Monday through Friday from 8:30-5:00 pm to answer your questions regarding using GU technology in your office, at home, in the classroom, or in public computing clusters. The group also manages communications on scheduled and unscheduled outages.
The Help Desk also provides several behind the scenes activities such as managing communications for scheduled and unscheduled outages, and managing telephone moves, adds, and changes.
Technical Support Services
Associate Director, Jacalyn Banks 687-8812
The technical support services group provides community-based, on-site desktop support for faculty and staff. All teams support voice and data connectivity, workstation deployment, PC and Mac desktop operating systems, standard productivity software, core business applications, and connections to network file and print services. The teams also provide voice and data connectivity support to the residence halls and back up assistance to departments who have their own local technology support.
Main Campus Academic Team
Medical Center Research, Academic and Administrative Team
University Central Services and Main Campus Academic Administrative Team
Student Technology Services
Manager, Christopher Davis 687-4895
The STS group provides student-centered technology support for on and off campus students. Services include a student-staffed Help Desk and walk-in service desk available during evening and weekend hours, on-site computer assistance in the residence halls, computing clusters, printing services, e-mail kiosks, and user guides. The group also coordinates several student events such as the annual back to school technology fair, technology career fairs, and town hall meetings.
New Technologies and Classroom Systems
Senior Technical Manager, Tony Cipriano 687-0909
The new technologies and classroom systems group develops desktop and local server management tools for classroom and lab areas such as UIS public computing clusters, Dahlgren Medical Library, Classroom and Educational Technology Services (CETS), and individual departments.
NetID/Identity Office
Program Manager, Kindra Tully 687-5128
The NetID Office works closely with campus leaders, data stewards, and process owners to identify access requirements for services via a single, unique ID. The Office works closely with the Security Office and Internal Audit to develop and manage procedures that secure and protect the NetIDs and NetIDs passwords.
The Office also oversees the distribution and daily maintenance of a unique identifier for every member of the GU community.
Support Services
Associate Director, William Anderson 687-9450
The Support Services group focuses on providing services that enable faculty, staff, and students to use technology. Services include training programs, departmental representatives programs, maintaining the UIS web site, publishing user guides, and providing specialized services such as executive support, and broadcast mailing lists. Hoya Computing, a component of the Support Services group, provides an array of services including a service depot for personal warranty and non-warranty hardware repairs, software sales and licensing, and online computer sales for personal purchases.
The group also focuses on developing service programs, gathering end user information to identify service improvements and build new services, managing technology migrations, and assessing service quality through surveys.
