If you have questions or concerns regarding this statement, you should first contact Customer Service by sending an e-mail to email@example.com. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at www.truste.org/consumers/watchdog_complaint.php
. TRUSTe will then serve as a liaison with The New York Times to resolve your concerns.
WHICH SITES ARE COVERED BY THIS POLICY?
WHAT INFORMATION DO WE GATHER ABOUT YOU?
WHAT DO WE DO WITH THE INFORMATION WE GATHER ABOUT YOU?
Statistical Analysis The New York Times may perform statistical, demographic and marketing analyses of subscribers, and their subscribing and purchasing patterns, for product development purposes and to generally inform advertisers about the nature of our subscriber base. We also use such information to allow advertising to be targeted, in aggregate, to the users for whom such advertising is most pertinent. NYTimes.com may share personal information with The New York Times Company for analysis purposes, including analysis to improve customer relationships.Products and Services from The New York Times From time to time, we may provide subscribers with information and offers about other products and services offered by The New York Times, including subscriptions and other premium products and services. This information will only be shared internally. If you do not wish to receive such information and offers, you may opt-out.Banner Advertising We may use demographic and preference information to allow advertising on our Web sites to be targeted, in aggregate, to the users for whom they are most pertinent. This means users see advertising that is most likely to interest them, and advertisers send their messages to people who are most likely to be receptive, improving both the viewer's experience and the effectiveness of the ads. We will disclose information to third parties only in aggregate form. User Generated Content (Including Comments, Reader Reviews and TimesPeople) We offer opportunities for you to engage in public activities on NYTimes.com, including submitting comments, recommendations, reader reviews and ratings in a number of areas throughout NYTimes.com. Any information you disclose in your submissions, along with your screen name or ID, or any image or photo, becomes public and may be used by The New York Times for online and offline promotional or commercial uses in any and all media. If you chose to engage in public activities on the site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these areas, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. For more information, see the Comments FAQ and read the Forums, Discussions and User Generated Content section of the Terms of Service. If you have signed up for TimesPeople, we will track and aggregate your public activities on NYTimes.com. "Public activities" are any actions you take on NYTimes.com that are designed to be visible to other users including comments, recommendations, reader reviews, or ratings you submit. When you turn on sharing in TimesPeople, you are electing to display the aggregated list of your public activities to other TimesPeople members. Also, shared TimesPeople activities may be included in RSS feeds, API's and made available to other Web sites via other formats. As a result, your shared TimesPeople activities may appear on other Web sites, blogs, or feeds. Keep in mind that we are not responsible for any personally identifiable information you choose make public via TimesPeople. Please see our TimesPeople FAQ for additional information. E-Mail Newsletters If you choose to receive them, The New York Times will periodically send you e-mail newsletters or promotional e-mail about services offered by The New York Times and its advertisers. For details about New York Times e-mail, please see the next section, “What Is Our E-mail Policy?”.
WHAT IS OUR E-MAIL POLICY?
WITH WHOM DO WE SHARE THE INFORMATION THAT WE GATHER?
The New York Times If you have registered to one of our sites, The New York Times will not sell, rent, swap or authorize any third party to use your e-mail address or any information that personally identifies you without your permission. We do, however, share information about our audience in aggregate form. If you are a print subscriber to The New York Times newspaper and subscribed either by mail, phone or online, we may exchange or rent your name and mailing address (but not your e-mail address) with other reputable companies that offer marketing information or products through direct mail. If you prefer that we do not share this information, you may opt-out.Service Providers We contract with other companies to provide services on our behalf, including credit-card and billing processing, shipping, e-mail distribution, list processing and analytics or promotions management. We provide these companies only with the information they need to perform their services. These service providers are restricted from using this data in any way other than to provide services for The New York Times, and they may not share or resell this data. We reserve the right to disclose your opt-out information to third parties so they can suppress your name from future solicitations, in accordance with applicable laws. We may occasionally release personal information as required by law, for example, to comply with a court order or subpoena. (For more information, see the “Compliance with legal process” section of this policy.)
HOW DO I CHANGE OR UPDATE MY PERSONAL INFORMATION?
The New York Times Home Delivery Web account: You may update and/or edit your Home Delivery account information online at the Home Delivery Web site by clicking on the link for Update Account. Should you require assistance, please call our toll free number, 1-800-NYTIMES.Manage your NYTimes.com account at Member Center: You may review and update your NYTimes.com membership or account information and access your transaction history in the Member Center. There are a number of things you can do in the Member Center to ensure your personal information is accurate and up to date. For one, you can update the information you provided during the free registration process. The E-mail Preferences tab is the place to go to sign up for our e-mail newsletters and manage your delivery options. To gain access to the areas of the Member Center containing personal information, you will be asked to re-enter your password. If you do not remember your password, you can reset your password here. If you need further assistance, please contact Customer Service.Manage your New York Times Online Store account: Manage and update your account by logging in at www.nytstore.com. Simply click on the “My Account” section at the top of the navigational bar and proceed to “Edit Profile”. You may securely update your shipping information, e-mail address and password registered to the account. Should you require assistance, please call us at 800-671-4332.Manage your New York Times Events account: Events include TimesTalks, Great Read in the Park, Arts and Leisure Weekend, Sunday with The Magazine, The New York Times Travel Show. To subscribe or unsubscribe from The New York Times Events e-mail newsletter, please visit www.nytimes.com/events. Enter your e-mail address in the field provided, select "unsubscribe" and click "submit."
HOW DO I OPT-OUT FROM RECEIVING PROMOTIONAL OFFERS?
E-mail Promotions If, at any time, you prefer not to receive e-mail marketing information from us, simply follow the unsubscribe options at the bottom of each e-mail. Or, 1. Click here to remove your e-mail address from any future promotional e-mail campaigns originated by The New York Times Home Delivery Department and its third party affiliates. 2. Click here to manage your e-mail subscriptions from NYTimes.com. These include Today’s Headlines, Ticketwatch, DealBook, Sophisticated Shopper, Movies Update, etc. 3. Click here to e-mail The New York Times Online Store Tech Support. Please write the word "opt-out" in the message field to no longer receive e-mail communications from The Store. 4. Click here to manage your subscription to The New York Times Events Newsletter (TimesTalks, Great Read in the Park, Arts and Leisure Weekend, Sunday with The Magazine, The New York Times Travel Show). If you experience difficulty with the unsubscribe process, feel free to contact us at firstname.lastname@example.org and provide your e-mail address along with the name of the newsletter from which you would like to unsubscribe.Offline Promotions If, at any time, you prefer not to receive traditional mail or telephone solicitations originated by The New York Times Home Delivery Department and its third party affiliates, please e-mail us at email@example.com or write to us at Customer Care, P.O. Box 217, Northvale, NJ 07647-0217. If you are a current newspaper subscriber, please remember to include your account number and phone number in the body of your e-mail or letter, and if you choose to opt-out via e-mail, please put "Opt-out" in the subject line.
IS MY INFORMATION PROTECTED?
Data Security: To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place physical, electronic and managerial procedures to protect the information we collect online. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
OTHER INFORMATION: Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our Web sites; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
OTHER INFORMATION: Children's Guidelines COPPA Compliance: Except for The Learning Network (see below), The New York Times does not knowingly collect or store any personal information, even in aggregate, about children under the age of 13.The Learning Network: The Learning Network is a free service for parents, teachers and students, and does not require registration. The Student Connections section is specifically directed at students, grades 6 to 12. Within this section, the Ask a Reporter page and the Student Letters page allow students to either send a question to a Times reporter or submit a letter to the editor, providing their first name, grade, state/country and, optionally, their e-mail address. The information requested on these pages is used solely for participation in these activities, and is not shared or sold to third parties. If an e-mail address is provided, it will only be used for a one-time response back to the child. After responding to the child, the e-mail address is deleted. Access to the above services is not conditioned on more information than is reasonably necessary to provide the services. Because we’re concerned about a parent’s right to consent to the collection and use of their child’s personal information, when a question or letter is published, only the student's first name, grade and state/country appear on the site. To request removal of this information (non-personally identifiable) or to review or remove the optional e-mail address (personal information collected), please use this form to contact the Learning Network. These children's guidelines have been developed with the recognition that Internet technology evolves rapidly and that underlying business models are still not established. Accordingly, guidelines are subject to change. In the unlikely event of such changes they will be posted on this page. If the changes represent a material departure from our current practice with respect to the use of children’s personal information, the changes will be posted on this page thirty days prior to taking effect and will not affect children’s personal information previously collected. For any questions concerning The Learning Network, please contact Katherine Schulten, NYTimes.com, 500 7th Avenue, 8th Floor, New York, NY 10018. Telephone: (646) 698-8000.
OTHER INFORMATION: Changes to This Policy