If you can't sign in, please select the issue that applies to you below. This troubleshooter will guide you through 5-10 questions, depending on the options you select.
Please select your issue:
Note: You may need to wait up to 24 hours to receive our email. If you did not receive an email after waiting 24 hours, you can submit a request for further assistance.
Can't access your inbox or recovery email address to receive our password-assistance message?
- If you use Gmail, first try to answer your secret question. If you can't answer your secret question, re-enter your account username on the password-assistance page.
- If you don't use Gmail, re-enter your account username on the password-assistance page.
After typing the wavy characters in the word verification section, you'll have the option to submit a contact form.
If you still have access to the email address you use to sign in, reset your password to prevent anyone else from accessing your account again in the future.
If you aren't receiving the password-assistance email, please fill out our form.
Do you use Gmail with this account?
If you can't remember your username, follow these steps to retrieve it:
- Visit the Gmail username-recovery page.
- Enter your recovery email address in the 'Email' field.
- Click Submit.
- Type the letters in the distorted picture in the appropriate field, and click Submit. A list of any usernames associated with that recovery email address will be sent to the address you provided.
If you didn't enter an alternate email address when you created your Gmail address, but you were invited to Gmail, you may be able to retrieve your username by clicking the link in your Gmail invitation.
Enter the username or email address you think you used to create your account on the password-assistance page and click Submit. Then type the letters in the distorted picture and click Submit again.
Was your username accepted?
Great! Sign in with your username and password.
If you see a message that there are no accounts with the email address you entered, try other email addresses you may have used. If none of these work, it's possible that you made a typo when signing up.
If you use any of the following products, you may need to update your sign-in information: Blogger, AdWords, AdSense, YouTube, DoubleClick
It's also possible that you do not have a Google Account. You can create an account now.
Are you getting an error message, or is the page refreshing?
Please select the error message you're seeing:
Do you use Gmail with this account?
Do you have a secondary email address?
Good. Please enter your Gmail username on the password-assistance page and enter the letters from the distorted picture. You'll receive a message at your recovery address.
Did you receive the message?
Click the link in the email to reset your password. Once you reset it, you should be able to sign in to your Google Account.
Check your inbox for an email with the subject line 'Google Password Assistance.'
If you don't use Gmail, check the inbox of the email address you use to sign in to your account. If you use Gmail, check the inbox of the recovery email address you provided when you signed up for Gmail. If you didn't provide a recovery email address, wait 24 hours and answer your security question.
Check your Spam or Bulk Mail folders..
It's possible that the email we tried to send you was caught by a spam or bulk mail filter in your email system. Look for an email from Google with the subject line 'Google Password Assistance.' If you don't find the email in these folders, add account-recovery-noreply@google.com to your address book, and request another password-assistance email.
Still haven't received the email? Contact your email provider.
If you requested another password-reset link after adding account-recovery-noreply@google.com to your address book or spam filter's whitelist, and you still don't find it, please let your email provider know that you're unable to receive mail from the address account-recovery-noreply@google.com
Please wait 24 hours, then visit the password-assistance page. Enter your username and click Submit. You should now be able to answer your security question.
Were you able to answer your security question?
Great. Sign in on the Google Accounts homepage with your new password.
Please fill out our form.
Please visit the password-assistance page and enter your username. Type the letters in the distorted picture and click Submit.
You should receive a password-assistance email at the email address you used to create your account.
Did you receive the password-assistance email?
Click the link in the email to reset your password. Once you reset it, you should be able to sign in to your Google Account.
Check your inbox for an email with the subject line 'Google Password Assistance.'
If you don't use Gmail, check the inbox of the email address you use to sign in to your account. If you use Gmail, check the inbox of the alternate email address you provided when you signed up for Gmail. If you didn't provide an alternate email address, wait 24 hours and answer your security question.
Check your Spam or Bulk Mail folders..
It's possible that the email we tried to send you was caught by a spam or bulk mail filter in your email system. Look for an email from Google with the subject line 'Google Password Assistance.' If you don't find the email in these folders, add account-recovery-noreply@google.com to your address book, and request another password-assistance email.
Still haven't received the email? Contact your email provider.
If you requested another password-reset link after adding account-recovery-noreply@google.com to your address book or spam filter's whitelist, and you still don't find it, please let your email provider know that you're unable to receive mail from the address account-recovery-noreply@google.com.
Please enable cookies and try signing in again.
Are you seeing an error message now?
Try opening a new browser window. If this doesn't help, clear your cache and cookies.
Are you still seeing an error message?
If you're accessing Google Accounts from behind a firewall, proxy, or anti-virus program, temporarily disable the program and try signing in again. If the problem is still unresolved, please send us your feedback.
Great! Sign in and proceed to use your favorite Google products.
Thank you for using our troubleshooter.
You may be accidentally putting an extra space in the middle of your username.
There are other reasons you may also be getting this error message:
- There's more than one '@' sign.
- The username is longer than 300 characters.
- You're entering '@gmail' or '@yahoo' instead of '@gmail.com' or '@yahoo.com'
If this did not resolve your problem, try refreshing your browser. Then re-type your username or email address.
Are you still seeing an error message?
If you're still experiencing this problem, please send us your feedback. Your feedback is valued and will be considered as we work to improve Google Accounts.
Great! Sign in and proceed to use your favorite Google products.
Do you use Gmail with this account?
Please visit the Gmail troubleshooter for further assistance.
In most cases, accounts are disabled because of a perceived violation of either the Google Terms of Service or product-specific Terms of Service. Learn more.
If you believe your account has been disabled in error, please click the 'contact us' link on this help article so that we can assist you.
The page may be refreshing if you're not using one of our supported browsers. Our supported browsers include:
- Google Chrome
- Microsoft Internet Explorer 4.0 and newer
- Firefox
- Netscape 6.0 and newer
- Mozilla
- Safari 1.2 and newer
- Opera 7 and newer
Are you using one of our supported browsers?
Make sure you have cookies enabled. If that doesn't resolve the problem, try clearing your cache and cookies.
Is the page still refreshing?
You may need to add www.google.com to your list of allowed sites.
We're glad this helped. Please sign in to the Google product you'd like to use.
We’re currently only supporting the browsers listed above. Please download one of these browsers to access Google Accounts.
Request a new recovery code on the password-assistance page. After entering your username and submitting the CAPTCHA, you'll get to the page where you can enter your code. Then, enter the recovery code you received earlier and click Submit.
Note: The recovery code doesn't change, so you can enter the first code you received without waiting for the new code to arrive.
If you're having trouble receiving or using the recovery code, please visit our Common issues page.
