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We have a variety of sources to respond to questions and comments about U.S. foreign policy and the Department of State, as well as technical or content questions about the web site. The links below also provide information about specific offices and the functions they perform, as well as contact information for those offices. If these resources don't help answer your question, you can contact us at the following email addresses:
Emergency Contacts: For travel-related emergencies (whether you are traveling or you urgently need to contact someone else who is traveling), call the Overseas Citizens Services 24-hour hotline at 202-647-5225. Do not send emails when you need urgent help.
Technical Questions or Problems:
  • Department of State website at state.gov: doswork@uic.edu
    (error messages, missing files, non-working links)
  • Bureau of Consular Affairs web site at travel.state.gov: ca@his.com​.
  • Bureau of Diplomatic Security web site at ds.state.gov:
Portable Document Format (PDF) Files: To download PDF files, you must first download Acrobat Reader from Adobe. Installation and web browser instructions are included.  If you have problems viewing PDF or other files on the site, please use the appropriate email address listed under Technical Question or Problems.

Questions On or Opinions About U.S. Foreign Policy:​AskPublicAffairs@state.gov
(When available, individual Bureau or office email addresses are provided on the Bureau or office home page. See the publication, "Bureaus and Offices" for quick links to those that have web sites.)
You can also contact:
Public Communication Division
Bureau of Public Affairs, Rm. 5827
U.S. Department of State
Washington, D.C. 20520-6810
Tel: 202-647-6575
For the Secretary of State: Secretary@state.gov
(The Bureau of Public Affairs, on behalf of the Secretary, carefully records foreign policy opinions sent to this address.) You also may write to or fax the Secretary of State:
Secretary of State
U.S. Department of State
Washington, D.C. 20520
Fax: 202-261-8577
The main switchboard number and general address for the Department of State are as follows:
U.S. Department of State
2201 C Street NW
Washington, DC 20520
Passport Information: Passport Services currently does not correspond with the public via email. Please see the web site at: http://travel.state.gov/passport_services.html or call 1-900-225-5674 (TDD: 1-900-225-7778). The automated 1-900 service is available 24 hours a day, 7 days a week. Operators can be reached Monday-Friday, excluding federal holidays, 8:00 a.m. to 8:00 p.m., EST. The cost per minute for 1-900 calls is 35 cents for the automated system and $1.05 for operators. If you are unable to access the 1-900 number, call 1-888-362-8668 (TDD 1-888-498-3648); the 1-888 calls require a credit card for payment of a flat rate of $4.95 per call. You can also write to:
Bureau of Consular Affairs Passport Services, Rm. 6811 Washington, D.C. 20520
Visa Information: usvisa@state.gov
Please also see the web site for information for foreign nationals visiting or emigrating to the U.S. or for U.S. citizens seeking visas to travel abroad. For information for foreign nationals visiting or immigrating to the U.S., you can contact:
Public Inquiries
Visa Services
U.S. Department of State
Washington, DC 20522-0106
Tel: 202-663-1225

Federal Government Information: For other information from the U.S. Government, see:
  • The Federal Information Center's Government Information Exchange at http://www.info.gov or call 1-800-688-9889.
  • FirstGov at http://firstgov.gov
  • The Government Printing Office's U.S. Government Information Locator Service (GILS) at http://www.usgs.gov/gils/index.html. You may also email GPO at gpoaccess@gpo.gov or call 1-202-512-1530.


This site is managed by the Bureau of Public Affairs, U.S. Department of State. External links to other Internet sites should not be construed as an endorsement of the views contained therein.
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