If you think your account has been compromised, the easiest way to regain access is to reset your password. Visit this page to do so. Once you've initiated the password-reset process, you may need to wait up to 24 hours to receive your password-assistance email.
Please provide the requested information. Remember to answer each question as thoroughly and accurately as possible. If you aren't certain about some of the dates, provide your closest estimate.
A few things to note:
Your detailed answers will help us ensure that only you gain access to your account.
We may disable your account if we detect unusual activity.
If you've already tried to reset your password and you're still unable to access your Google Account, fill out the form below. Please answer each question as thoroughly and accurately as possible; the strength of your answers will determine if we can return your account. If you're not certain about some of the dates, provide your closest estimate.
Your detailed answers will help us ensure that only you get access to your account. In an effort to protect your privacy and keep your information secure, if we detect unusual activity on the account, we may disable it.
* Required field
Contact information and problem details
An email address we can use to contact you* Please enter an email address that you can access. (e.g. yourname@emailaddress.com)
Describe the problem you're experiencing*
I am unable to reset my password
I believe someone has taken over my account
Other
Product information
Do you use Gmail with this account?*
Yes
No
Gmail username:*
@gmail.com If you use Google Apps, contact your administrator. If you are a Google Apps administrator, learn how to reset your admin password.
Most recent recovery email address:
Do you have a verification code?
Yes
No
Verification Code*
Email addresses of up to five frequently emailed contacts:
Names of up to four labels:
Did you receive an invitation to create your account?
Yes
No
Invitation URL (listed in your Gmail invitation)
The Gmail username of the person who invited you to create an account:
@gmail.com
The email address to which your invitation was sent:
If you use Google Apps, contact your administrator.
Did you create this orkut profile with an invitation?
Yes
No
Email address of the user who sent you the invitation
Email address where you received the invitation
Did you have an orkut username before orkut moved to Google Accounts?
Yes
No
Old orkut username
Do you use Blogger with this Google Account?
Yes
No
Do you know the URL of your Blogger profile?
Yes
No
URL of the blog you're trying to access
Example: http://YourBlogName.blogspot.com
Did you use Blogger before it moved to Google Accounts?
Yes
No
Old Blogger username
Email address associated with your blog before it moved to Google Accounts
Google products you used with this account and the date you started using each one
Other account information
Email address you use to sign in to your account (e.g. yourname@emailaddress.com)*
Do you currently have access to the email address that you use to sign in to your account?*
Yes
No
If you have access to the email address you use to sign in to your account, try resetting your password to sign in. If you don't have access, enter a different contact email address in the field at the top of the form, select 'No' to this question and proceed to the end of the form.
Do you have the verification link from your 'Google Email Verification' email?
Yes
No
Verification link from your "Google Email Verification" email
