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General information and account inquiries
Toll free: (888) 2-SALLIE (888-272-5543)
TDD: (888) TDD-SLMA (888-833-7562)
If you can't dial toll-free numbers from your location, please call (850) 767-7471.
Business hours are Monday–Thursday, 8:00 a.m.–9:00 p.m. EDT; Friday, 8:00 a.m.–8:00 p.m. EDT.
Fax: (800) 848-1949. Please include a cover sheet with your name and account number.
Mail loan payments to:
Sallie Mae, Inc.
P.O. Box 9532
Wilkes-Barre, PA 18773-9532
Cosigners: Please send your payments to:
Sallie Mae, Inc.
P.O. Box 9555
Wilkes-Barre, PA 18773-9555
To ensure accurate processing, include a note with your payment requesting the payment be applied to only those loans you have cosigned. Please also indicate the primary borrower's account number on the memo line of your check to further ensure accurate processing.