Thank you for your interest in BBC Schools. These pages contain answers to the questions we get asked most frequently. Reading through these questions and answers could save you time and prevent you having to email us.

Frequently Asked Questions

General

• Why does GCSE Bitesize not cover my subject?
• Where can I find out when a tv (or radio) programme is being broadcast?
• Why are the programme listings on the website incorrect?
• Which other bbc.co.uk websites might be of interest to me?
• How do I submit entries to the Galleries?
• Where can I get past papers from?
• Is the exam timetable available on line?
• Can I link to your site?
• Why are the Starship games taking so long to download?
• How do I make a complaint about the BBC Schools website?

Technical information

• How do I download plug-ins?
• Will RealNetworks charge my School to use the RealPlayer?
• How do I enable cookies on my browser?
• One of your Bitesize Test Bites isn’t working properly
• I can't listen to audio on the GCSE Bitesize website.
• The text is too small for me to read.

Homework and Research

• What's happened to Onion street?
• Where can I find BBC Schools revision sites?
• I need help with KS3 tests
• I need help with my GCSEs
• I need help with my AS Levels
• I need help with my Welsh GCSEs
• I need help with my Standard Grades

Teacher Resources

• How can I order a BBC Education catalogue?
• How can I order books/videos/tapes/CD-ROMs?
• Online teaching resources and worksheets

Mailing BBC Schools

Your comments and questions will be answered by a third party on behalf of BBC Schools. We handle hundreds of emails a week. Although we do read every message, we will not reply to any questions which are answered in the Frequently Asked Questions above.

If you would like to contact us with:

• a question that is not answered among these pages
• a comment or suggestion that you would like to send us
• technical errors (things broken or not working properly)
• factual errors (things that seem wrong, or don't make sense)

Then please fill in the feedback form.

The BBC has a new system for dealing with complaints. All complaints about the BBC will have to go through the BBC Complaints website. For information about this new system and how to send a complaint, please read our FAQ: How do I make a complaint about the BBC Schools website?