Welcome to BBC iPlayer help. You can find information on how to use the service with Rufus Hound's guide to BBC iPlayer and BBC Webwise.
We also have answers to the most frequently asked questions and they are fully searchable - just type what you need in the Ask A Question box or browse via category. If you need further assistance, you can contact our dedicated help team once you've read an FAQ, or you can head to the messageboard to discuss BBC iPlayer.
In addition to the list of most frequently asked questions below, you can find advice on what to do if you're incorrectly told you're outside the UK and how to download programmes or access BBC iPlayer on your mobile.
If you're looking for a particular programme, BBC iPlayer now has a schedule to let you know what is coming up and what we are offering. Don't forget that it can take some time after broadcast before a programme becomes available and sport, films and overseas programmes may not be included.
If you want to report a technical fault, see this FAQ for further information.
Latest news
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- How can I search using A – Z?
- How do I enable JavaScript?
- How do I install or uninstall BBC iPlayer Desktop for Windows?
- Why do I need to upgrade my version of Flash?
- How do I install or uninstall BBC iPlayer Desktop on a Mac?
- What is sideloading?
- Which channels can I watch live online (simulcast) and how do I watch them?
- Can I access BBC iPlayer on my mobile phone?
If you have any more questions about BBC iPlayer the menu categories to the left provide more information; otherwise try typing your question or related key words into the search box above.
You could also try browsing our messageboards, which discuss many aspects of the service including common issues and problems. Please note that because this content is not generated by the BBC, it is not searchable via our search tool; however, we suggest typing key words such as BBC iPlayer + your issue into your preferred search engine.