Popular Questions
Membership and names
How do I register a BBC iD?
Why am I being asked to upgrade my account?
I've forgotten my username/ password. What should I do?
Why am I asked for a separate name and username?
How do I change the name that appears by my posts?
Why is my name a user number?
Why are there two asterisks** next to my name?
Getting Involved
How do I get started?
How do I reply to a message?
How do I start a discussion?
Why can't I post at certain times?
Why hasn't my post appeared?
Can I delete a message?
Writing Messages
Can you give me advice on writing messages?
How do I quote another person's message?
How do I add smileys to my messages?
How do I keep track of my discussions?
Rules and guidelines
What are the house rules?
Are messages affected by copyright law?
Can a message be considered slander or defamation?
What are the rules about including links to other websites?
Are there special guidelines in place during election periods?
What happens if you break the rules?
Moderation
What is moderation?
How do you moderate the message boards - what are the types of moderation?
Is moderation done by humans or computers?
What criteria do moderators use to make decisions - what are the reasons for failing a post?
What happens to my post when it is sent to the moderation queue?
Why hasn't my message appeared?
Why has my discussion been closed?
Why do some posts take longer in the queue than others?
Why is my post removed when other similar posts remain?
Why was my post removed without any explanation?
Are posts more likely to be removed if a complaint is made several times?
Why must we have moderation?
Can I appeal against a moderation decision?
How should I make my appeal?
How does the appeal process work?
Can I appeal against the banning, restriction or pre-moderation of my account?
Can I make a general complaint about the standard of moderation on a service?
What is the expedited complaints procedure?
Online Safety and personal privacy
What information is it safe to give out online?
What is your privacy policy?
Terms of Use
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