Archives for October 2010

Listening to the BBC Radio 2 Electric Proms in HD Sound

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Rupert Brun Rupert Brun | 16:23 UK time, Friday, 29 October 2010

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Elton John performing at the first of the 2010 BBC Radio 2 Electric Proms.

Tim Davie, BBC Director of Audio & Music, announced on 18th October that the BBC would make some of the BBC's online radio output available in an extra high quality format that we're calling 'HD Sound'. Listeners in the UK can enjoy the BBC Radio 2 Electric Proms in HD Sound during the concerts broadcast from the 28th to 30th October.

To listen in HD Sound you will need to follow the link from the Electric Proms web page. There you'll also find a link to a survey for you to tell us what you think of the sound and how well it performs. Please do complete the survey - this is the first Radio 2 concert using HD Sound and we need to know how well it works for you.

HD Sound is a very high quality audio feed delivered over the internet. It uses a higher bit rate to deliver the sound, 320kb/s compared with the normal 128kb/s for Radio 2, giving much more detail in the audio. HD Sound also has a much wider dynamic range; that is, the change in loudness between the quiet and loud parts of a concert will be much greater than we normally broadcast. The wider dynamic range will give you an experience much more like the one you would hear if you were at the concert. The greater change in loudness may require listeners in noisy places or those who want the music on "in the background" to turn the volume up to hear the quiet parts and then turn it down again for the louder parts of the music, if you don't want to do this you may prefer the normal sound available through iPlayer, radio and TV.

The Electric Proms will only be available in HD Sound through the special web page, and only within the United Kingdom. We will move HD Sound into the iPlayer as soon as we are sure it will work reliably for everyone, in the meantime anyone having trouble with the HD Sound player can use the iPlayer to receive the usual high quality sound. We will make the Electric Proms concerts available on-demand (for 'listen again') in HD Sound too, so you can listen to the first of the concerts, featuring Elton John, on the Electric Proms web site now. The live concerts will only be available in HD Sound through the special Electric Proms web pages, not in the iPlayer.

If you would like to know more about the technology behind HD Sound, you can read my description in an earlier post here on the BBC Internet Blog and this more technical post on the BBC R&D; blog.

Rupert Brun is Head of Technology for BBC Audio and Music

  • The BBC Radio 2 Electric Proms started last night, with Elton John's concert. Listen again or listen live to the next two concerts in HD Sound on the Electric Proms web site.
  • The picture shows Elton John during last night's concert. There are more pictures plus a gallery of memorabilia from the BBC archives and from listeners on the Electric Proms web site.

Changing how BBC Online works with suppliers

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Jonathan Kingsbury | 15:40 UK time, Friday, 29 October 2010

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As outlined in March’s Strategy Review, there are changes coming for BBC Online. A proposed 25% cut in spend by 2013, and a rationalisation of 400 websites to make way for fewer, clearly-defined, products will impact audiences and the BBC itself.

External suppliers to BBC Online, critical to the success of the service, will naturally be thinking about what this means for them, and it’s important that we are clear.

Firstly, from the beginning of November we will be running a 2-month pilot to publish opportunities for BBC Online commissions across all BBC divisions for work costing upwards of £20k. We’re making this change because the industry’s been telling us that there’s sometimes confusion about the opportunities available. The system will be more transparent and we will be testing the number and quality of responses we receive.

Secondly, we’ll establish a roster to create a framework for commissioning large-scale, predominately tech-based projects, like the development of mobile apps, user experience and software development.  The intention is to make the tender process for more sophisticated technical deliverables more efficient.  Multiplatform commissions continue to be invited via the usual routes and the process is unchanged. This means that anyone wanting to pitch a creative idea to the BBC can still do so – whether they are pitching a digital concept as part of a TV commission or if they have a pure-web proposal.

We see the roster as a way of making it easier to outsource more tech-based work in the future, not less. Applying to be on the roster will be via an open, EU procurement process. This means that it will be open to all with the necessary skills to apply. The roster will be in place for 2 years, with the option of an extension and we expect there to be approximately 30-40 suppliers to meet our requirements over a range of “lots”. We do not want to shut the door completely to suppliers who do not get onto the roster this time. To that end, projects worth up to £50k will not need to go to roster suppliers. Firms wishing to apply to be on the roster can find out more by visiting the Supplying the BBC website from 5 November.

Lastly, as the digital media industry and our own external advisory group has suggested, our current Approved Suppliers List, with over 350 suppliers on is too unwieldy. There’s a feeling that this could be decommissioned, but we’ll be reviewing the impact of publication of opportunities mentioned above before making a final decision on this.

It’s important to note that the dedicated technical roster I mention above does not directly replace the existing approved suppliers list, as has been suggested.  The publication of opportunities for commission on our site will clarify where the invitations to tender are, regardless of divisions.  But, the technical roster is there for a very specific type of work.  This won’t have any bearing on the routes to multiplatform commissions.

It's also worth reading Erik Huggers’ recent blog on the adoption of product management within the BBC, which talks about the importance of technology and editorial working hand-in-glove to meet a clearly-defined audience need and ensure the success of the digital products and services that have become part of our daily lives. 

Be in no doubt that the BBC is open for business.  We hope that these straightforward operational changes for engaging with external suppliers will send a message to the digital sector that far from narrowing opportunity we are committed to broadening the gene-pool of talent to make BBC Online even better for audiences.

Jonathan Kingsbury is Head of External Supply for BBC Future Media & Technology.

BBC iPlayer - update on your feedback

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Daniel Danker Daniel Danker | 15:20 UK time, Monday, 25 October 2010

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I'm Daniel Danker; I joined the BBC as General Manager for Programmes and On Demand last month, and am responsible for delivering the BBC's online products - including BBC iPlayer.

This past weekend, I appeared on Points of View to respond to audience reactions to the latest version of BBC iPlayer, which launched in September. I wanted to take this opportunity to share a bit more about the thinking that went into the product, the research done by the team during development and testing, what we've learned since launch, and our next steps.

We set out to build this release with several goals:

To reduce the time it takes audiences to find programmes they want to watch

To make it easier to discover media in a huge and growing content library

To create a more personalized experience

We evaluate feedback in a number of ways, and a four-month live beta phase helped us bridge the gap between the way we thought you would use the product and how you actually used it in real life. As James Hewines discussed in his blog ahead of the launch, nearly 10% of you participated in the beta, providing a tremendous amount of feedback on how the product worked in the real world. This included your thoughts on the user interface and functionality, as well as reports of bugs for our engineers to resolve.

More streams, fewer clicks

As we iron out the post-launch issues, there's plenty of good news to share. Usage is up and radio consumption is growing particularly fast. Audiences are finding programmes with 20% fewer clicks than before, which is a really great result. The new personalisation features are also proving very popular. with 14 million of you tagging 'favourite' programmes 14 million shows tagged as a 'favourite' programme in just one month. Audiences have selected a programme as a 'favourite' 3 million times in the first month.

You may have also seen the data in the BBC iPlayer performance pack for September, the first statistics since we launched the new look. BBC iPlayer had a total of 114 million programme plays for the month, but the real success story was the week-by-week increase. The last week in September saw 24 million programmes played across TV and radio - the most in a single week since May. The growth has continued in October, where each week has been stronger than the last.

Your feedback

While I'm really encouraged by these early figures, there were a number of places where we didn't get it quite right. Since our full-scale launch on September 6, we have received feedback in the form of blog posts, comments, and emails to our support and contact teams, all of which we review constantly. A weekly report is sent directly to our editorial and product teams to summarize the latest concerns. It's an incredibly useful feedback loop that helps us determine whether big product launches - as well as smaller changes and refinements - are pleasing audiences.

Despite the positives, there were three main things you didn't like:

1. Downloaded programmes disappearing when using iPlayer Desktop

2. Complaints about the loss of A-Z navigation to titles

3. Difficulty finding the last programme watched or listened to

We've heard your feedback, and are making changes in response. We've already reinstated the TV pop-out console; it can be activated using the icon found in the lower-right corner of the player. Next, to resume watching or listening to a programme from where you left off, open the "Favourites" drawer on the BBC iPlayer homepage. Finally, we're completing designs to bring back the A-Z feature.

We are working as quickly as possible to fix bugs that cause some downloaded programmes to disappear from iPlayer Desktop. On Friday, the team completed a patch release, which can be found on the BBC iPlayer Help site Paul Clark's blog post here. To be sure we've truly solved the problem, we'll be testing the fix over the next couple of weeks. Any feedback you provide during this time will be particularly helpful.

I wanted to thank all of you for submitting your thoughts, and hope you'll continue to do so. Please continue to come back here for more updates from the team.

Daniel Danker is General Manager for Programmes and On Demand, BBC Future Media & Technology

Editor's note: Unfortunately the previous statistic of 14 million favourites in paragraph five above was reported in error. This has now been corrected. The correct figures are underlined. My apologies.

BBC iPlayer Desktop 3.0.8

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Paul Clark | 13:32 UK time, Monday, 25 October 2010

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Version 3.0.8 of BBC iPlayer Desktop is now available for beta testing. This
release attempts to solve one issue related to user reports that programmes
are unexpectedly expiring during the 30 day availability window.

As it takes a minimum of 7 days before the problem appears it has been hard to
identify the root cause, and verify that we have fixed the issue as expected.
Ideally we would continue to test the application for a full 30 days before
release but we hope that some users will be happy to test this as a beta and
provide feedback.

Not all users will have been affected by this specific problem. We think that
some machines running the latest versions of Adobe AIR (2.x) experienced the
issue. This is because of undocumentated changes to the Flash player.

A manual install will be needed, please download the new release from:

http://bbc.in/ipd308

As long as you have the Adobe AIR runtime, installation is as simple as quitting
iPlayer Desktop completely then opening the downloaded file and following the
on screen instructions.

If you experience iPlayer Desktop issues that persist, please send your log
files to iplayer DOT beta DOT diagnostic AT bbc.co.uk (search your computer
for a file called iPlayer.log).

Many thanks,

(you can also follow us on Twitter: @BBC_ipdesk)

Paul Clark is Executive Product Owner Media Playout, BBC FM&T;

BBC Online - Adopting Product Management

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Erik Huggers Erik Huggers | 10:59 UK time, Monday, 25 October 2010

Last week, the BBC Academy launched its Product Management Development Programme to give staff an overview of the discipline and the skills it entails. At the same time, the BBC Academy published a specially-commissioned report into the state of product management in 2010. I'm delighted that the BBC as a best practice leader is playing such an important part in the adoption of a discipline which is rapidly gaining prominence in the UK media industry.

Why do we need Product Management? In March of this year the BBC announced a new strategy - Putting Quality First. I have blogged previously about the significance of this for BBC Online. Putting Quality First recognised the importance of BBC Online within the BBC's overarching strategy, and proposed we focus on doing 'fewer things better'. BBC Online started life as a flat text-publishing medium via which static web pages were delivered, before the web began to mature and the offering grew. To help us to rationalise this, we'll be introducing modern management processes to bring it all together.

Read more and comment at the About The BBC blog

Erik Huggers is Director, BBC Future Media & Technology

Round Up (The Usual Suspects) Friday 22 October 2010

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Nick Reynolds Nick Reynolds | 20:04 UK time, Friday, 22 October 2010

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It's good to be busy. In the pile of links today:

plusnet shows a graph about Government Spending Review: BBC iPlayer Traffic:

Streaming traffic on the BBC iPlayer hit 1.7 Gbits/second this afternoon, a record for a political steam...

"YouView chief: we are not anti-competitive" from the Guardian. Anthony Rose (ex BBC iPlayer, now Chief Technology Officer for YouView), is quoted:

"There are seven shareholders, clearly they are all contributing their money for some purpose; but to me, it's a little bit like the [movie] Usual Suspects. There's a body somewhere, police have arrested eight people, they've all done something in the past but they are probably not directly connected with this... When you see the way the user experience team and the technologists work to solve very basic problems it becomes very clear that it's nothing to do with these cartel aspersions."

Crave takes a robust view of YouView: "YouView waved through as Ofcom ignores Sky's moaning". While in comments on the story Andy Dandy is even more robust:

A real step forward. C'mon you BBC! iPlayer, Yoooooooooou Vieeeeeeeeeeeeeew. Knock em dead.

To my embarrassment I missed Steve Herrmann's post about "BBC News Linking Policy" earlier this week.

Broadband TV News reports Erik Huggers' post about Net Neutrality: "BBC Argues For Net Neutrality."

A FOI request from Robert Holmes about the BBC and "Social Networking" from What Do They Know reveals:

"Our HR department has conducted a search for all those staff with 'social media' either in their job title or in the department name. This search identifies 20 individual staff equivalent to 19.6 FTE."

Roo Reynolds (one of those BBC staff with social media in his job title) on his personal blog:

"Hashtags on programmes - It's the bat signal!"

"It's a secret bat-signal. A neat solution to a tricky editorial problem... It works for all microblogging services, and doesn't give undue prominence to Twitter".

Nick Reynolds is another of those twenty people: Social Media Executive, BBC Online

BBC Backstage to close

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Adrian Woolard | 13:02 UK time, Friday, 22 October 2010

As has been discussed recently in the press and various channels online, the BBC has taken the decision to close BBC Backstage in December 2010. Given the report recently in the Guardian Tech blog this no doubt comes as little surprise to most. However, I thought I'd take the opportunity to explain why this decision was made and what it means for the BBC as an open innovator in the future.

BBC Backstage has been a great success. I am very proud to have worked with the team on numerous projects. It was the forerunner to many other emerging, successful initiatives and has made a valuable contribution in driving the BBC towards genuine open innovation. In many ways it has been very much of its time.

Read more and comment at the BBC Backstage blog

Adrian Woolard is Project Lead (R&D; North Lab), BBC Research & Development

What's On BBC Red Button 23rd October - 5th November

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Lisa Dawson Lisa Dawson | 12:01 UK time, Friday, 22 October 2010

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BBC Radio 2 Electric Proms

BBC Radio 2 Electric Proms

 

This year BBC Radio 2 brings Sir Elton John, Robert Plant and Neil Diamond to the Electric Proms.  From Saturday 30th October, watch highlights from the concerts and exclusive footage from backstage, with a different artist each week. 

In the first week, Elton takes two pianos on centre stage - one for him and one for Leon Russell, who inspired Elton as a young musician.  Elton is also joined by two exciting new names, Plan B and Rumer.  From Saturday 6th November, Robert Plant will be joined by rock group Band Of Joy including vocalist Patty Griffin, and The London Oriana Choir.  Then from Saturday November, Neil Diamond revisits the songs he loves and his own classic back catalogue of music.

BBC Radio 2 Electric Proms will be available on Freeview, Sky and Virgin Cable from 30th October. Find out more at bbc.co.uk/electricproms

Week 1 Elton John:
Sky/Virgin:
Sat 30th October, 11:35pm-6:00am Sunday 7th November (on going)


Freeview:
Sat 30th October, 11:35pm-6:00am
Sun 31st October, 6:00am-9:40am & 2:40pm-6:00am
Mon 1st November, 6:00am-6:20am & 10:10am-5:30pm & 8:10pm-6:00am
Tue 2nd November, 6:00am-6:20am & 10:10am-5:30pm & 6:25pm-6:00am
Wed 3rd November, 6:00am-6:20am & 10:10am-2:00pm & 3:00pm-4:40pm & 5:40pm-6:00am
Thu 4th November, 6:00am-6:20am & 10:10am-4:40pm & 5:40pm-9:45pm
Fri 5th November, 3:10am-6:00am & 6:00am-6:20am & 10:10am-11:45am & 1:45pm-3:45pm & 5:45pm-10:15pm
Sat 6th November, 3:25am-6:00am (7th)
(Not available on Freesat)
 

Read the rest of this entry

The BBC One HD Channel is ready for launch

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Danielle Nagler Danielle Nagler | 10:38 UK time, Friday, 22 October 2010

High Definition (HD) from the BBC will take another giant step forward in just a few weeks time. Back in May, I shared our plans on this blog to offer BBC One in HD. I can now share with you the news that BBC One HD will become available from the evening of Wednesday, 3 November, on all HD platforms (Freesat, Freeview, Sky and Virgin Media).

The channel will show exactly the same programmes as BBC One in standard definition, but wherever a programme has been made in HD you will be able to experience it in all its glory.

Danielle Nagler is Controller, BBC HD

Read more and comment at the BBC TV blog

Radio Outside Broadcast Vehicles: more photographs

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James Smith | 10:28 UK time, Friday, 22 October 2010

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In response to Peter's request on my previous blog post for a few more photos I've had a look in the project folders and come up with these pictures.

I hope you enjoy them!

James Smith is Portfolio Manager, Development and Delivery, BBC Future Media and Technology


Four general purpose Radio OB vehicles

The four "General Purpose" vehicles at the Systems Integrator. Two were almost complete and the other two were still in build.

Sound 2 showing roof rails and ladder

Sound two - one of the "Music Vehicles" at Radio One's Big Weekend. Showing the roof rail and sloping ladder arrangement.


Sound 5 at R1BW

Sound 5 - one of the "General Purpose" vehicles hiding amongst the trees behind the Live Lounge at Radio One's Big Weekend.

Backstage at the Outdoor stage R1BW

Backstage at the Outdoor Stage, Radio One's Big Weekend. Showing the stage boxes (silver crates) that carry the audio signals back to the truck via fibre optic cables.


Inside the rear of Music vehicle

The rear engineering and editing / preparation area of a "Music Vehicle".

Aurus console in GP truck

Stagetec Aurus mixing console in a "General Purpose" vehicle.

h2g2's 10,000th Entry

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Nick Reynolds Nick Reynolds | 17:05 UK time, Thursday, 21 October 2010

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This is a just a quick post to tell you that on Monday h2g2, the BBC's popular community site published its 10,000th Edited Guide Entry. The honour goes to Gismos, Whatsits and Thingummys: A Guide to Vague English written by Icy North.

Thingy wasn't a vague term until the 20th Century - it was just a Scottish term for a little thing, usually spelled 'thingie'. The extended forms thingamabob and thingamajig are 18th and 19th Century respectively, with the 'bob' and 'jig' endings having the sense of 'trick' or 'joke'.

As Dog Winters says on Twitter: "try finding THAT on wikipedia!".

Nick Reynolds is Social Media Executive, BBC Online

First Click connects with WebWise

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Zoe Breen Zoe Breen | 12:03 UK time, Wednesday, 20 October 2010

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A message submitted by one of @VizTopTips followers on Twitter made me chuckle recently:

"BECOME an unpaid, on-call IT Support person by letting your neighbours know you 'work in computers a bit'."

18 October marks the start of Get Online Week. If you're reading this blog it's unlikely that you need any help with using a computer or connecting to the internet, but it's very possible that you know someone who does.

It's estimated that 9.2 million people in the UK have never used the internet. Almost two thirds of them are over 65. So it could be your neighbour, friend or even your nan who hasn't yet discovered what the internet can do for them and the BBC has a fantastic offering of online resources that are a great first stop for those new to the web.

BBC's First Click campaign (launched to coincide with Get Online Week) directs the wannabe web savvy to local beginners' computer classes and supplements this with a host of supporting material on BBC Online.

First Click logo

The First Click logo

Personal First Click tuition on these courses is backed up with a wealth of resource on BBC Connect - our media literacy portal which gives visitors the chance to access a range of learning experiences, articles and videos relating to media and technology from the BBC - and the best of the web.

Plugging into all this is WebWise, one of bbc.co.uk's oldest sites. The site went live in 1998, and has recently had a major overhaul in line with the BBC's latest design guidelines. But WebWise is more than just a pretty face. It carries informative answers to some of the questions most commonly asked by beginners. There are a variety of short videos which provide a quirky hook (think Monty Python meets Look Around You) into topics including 'What is the internet?', 'What is online shopping?' and 'How can I prevent identity fraud online?'.

On top of this, WebWise's Computer and Internet Basics course modules offer learners the chance to explore, among other things, the benefits of using email and online search skills. Users are taken on an interactive journey which allows them to experiment with using hardware and software in a safe space. There's even the Clicky Mouse Game to limber up the fingers in preparation for life online.

WebWise also has a stable of regular contributors to its Weekly Comment section. Bill Thompson kicked things off nicely with a column charting the history of computer learning.

So next time you get a panicky call from relative or neighbour asking why they can't get their computer to behave, resist the temptation to make a fix without explaining it. Agree to help this time, but suggest that perhaps it's time they became WebWise.

To sneak a look at all the BBC WebWise videos, look here.

Watch a First Click trail and learn more about the campaign on BBC Press Office website.

First Click on About The BBC Blog.

Zoe Breen is Senior Content Producer, BBC WebWise

Net Neutrality and the BBC

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Erik Huggers Erik Huggers | 10:04 UK time, Tuesday, 19 October 2010

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It is very easy to take the internet for granted. For many of us, it has become an integral part of our lives. It has transformed how we work, communicate, access media, and contribute to debate. It's only during those rare moments when some technical hitch means that you can't access the internet that you appreciate how great it is to be connected to all the content, services and applications that you want.

The companies which provide our broadband connections occasionally struggle to cope with the amount of traffic on the internet. And as traffic is only going to increase, it's critical that there is continued investment in next generation networks in order to cope with that growth and power a connected, creative economy.

Until that capacity is in place, the BBC recognises that traffic management may sometimes be necessary for technical reasons - for example to cope with legitimate network congestion. But this should be the exception. An emerging trend towards network operators discriminating in favour of certain traffic based on who provides it, as part of commercial arrangements, is a worrying development.

Why? For companies that can pay for prioritisation, their traffic will go in a special fast lane. But for those that don't pay? Or can't pay? By implication, their traffic will be de-prioritised and placed in the slow lane. Discriminating against traffic in this way would distort competition to the detriment of the public and the UK's creative economy.

The founding principle of the internet is that everyone - from individuals to global companies - has equal access. Since the beginning, the internet has been 'neutral', and everyone has been treated the same. But the emergence of fast and slow lanes allows broadband providers to effectively pick and choose what you see first and fastest.

There have already been a couple of incidents where access to BBC iPlayer was seriously restricted at certain times of the day. But this is broader than the BBC safeguarding online access to the public services we provide. Along with many other organisations, we recognise the benefits and endless possibilities that come from everyone being connected - sites like theyworkforyou, Mumsnet, and Audioboo have become highly valued democratic and social tools for so many people, while others like Facebook, youTube and Skype have become essential parts of our everyday lives - all having emerged as a result of the open internet. It's exactly these sorts of services that inspire people to go online in the first place, something which we try to help people with through BBC websites such as /connect and initiatives such as 'First Click' - our recently-launched media literacy campaign.

This innovative and dynamic ecosystem, that enables huge public value, could be put at risk if network operators are allowed to use traffic management to become gatekeepers to the internet.

Some say that traffic management is OK in a competitive broadband market - because people can switch broadband provider if they don't like the service they're receiving. In principle that could be right. But in reality, people don't tend to switch broadband provider because it's too complicated, expensive, confusing and often locked in to other services such as telephone and pay-TV. And even if switching were made easier, much more work is needed to deliver real transparency about the traffic management practices used by different broadband providers.

We've expressed this and other concerns to the industry regulator Ofcom and to the European Commission as part of their consultation on the issue. At this stage new legislation is not needed , since effective new EU rules have already been passed. But we do need the determination of regulators to now fully implement these rules, to prevent the emergence of practices which undermine the open internet which we so often take for granted.

Erik Huggers is Director, BBC Future Media & Technology

September BBC iPlayer monthly performance pack

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Nick Reynolds Nick Reynolds | 13:54 UK time, Monday, 18 October 2010

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The BBC iPlayer stats pack for September 2010 is now available as a PDF. This is the first pack since the new version of iPlayer came out of beta.

The headlines, put together by the Communications team in BBC Future Media & Technlogy are:

• In total, BBC iPlayer received 114 million requests for programmes across all platforms in September, including both online platforms and devices and BBC iPlayer on Virgin Media TV. This was a slight decrease from strong August programming, which included Sherlock, Top Gear and the BBC3 Adult Season, however requests across September increased week-by-week as the month progressed (see slide 10). This corresponded with the new autumn schedules, and the re-launch of BBC iPlayer.

• Returning autumn drama on TV performed well, including Merlin, Waterloo Road and Spooks. EastEnders attracted significantly more requests than usual due to high-profile storylines and Mock the Week and the return of Michael McIntyre's Comedy Road Show did well for comedy. On radio, Radio 5Live's coverage of Switzerland v England football match was the most-requested programme of the month.

• Live TV viewing via the BBC iPlayer increased slightly this September, to make up 10% of all TV programme requests, as also did live radio listening, making up 71% of all radio requests - influenced by the football season and Formula 1 coverage.

Nick Reynolds is Social Media Executive, BBC Online

HD Sound for Radio 3

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Rupert Brun Rupert Brun | 10:43 UK time, Monday, 18 October 2010

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Meta4 Quartet from Finland rehearsing at the Wigmore Hall for a live concert on BBC Radio 3.

In a previous BBC Internet Blog post I discussed an experimental 'Extra High Quality' (XHQ) live internet stream of Radio 3 for the last week of the 2010 BBC Proms season. The experiment received very strong support from the Radio 3 audience, with over a thousand people completing the on-line survey.

We have listened to what you told us and at the Radio Festival in Salford today, BBC Director of Audio & Music Tim Davie is announcing that BBC Radio 3 will be available in the same 'XHQ' quality on an ongoing basis from the beginning of December. The service will also be available for selected special events on other BBC Radio Networks, starting with the Electric Proms on BBC Radio 2.

The service has a new name, rather than the 'XHQ' of the experiment it's now called 'HD Sound'; we feel that this will be meaningful to the audience without further explanation. Initially HD Sound will only be available for live streaming but I hope to extend it to on demand listening in the future. Unlike the XHQ experiment, the HD Sound Radio 3 stream will only be available in the UK I'm afraid, although we are looking at options to further improve the sound we offer to the international audience.

Initially the service will be available as an alternative to the normal iPlayer stream; you will be able to access it through a web page linked from the Radio 3 home page or from the home page for each special event on the other networks.

Providing the feed as an embedded player in a web page allows us to keep the iPlayer feed as it is for the present, whilst we gather more data on how well the HD Sound stream works for a wider range of audiences than we reached with the Proms XHQ experiment. We need to find out whether the higher bit-rate causes buffering or other reliability problems for people and whether the increased dynamic range is a nuisance for some listeners.

At present we use the same source of audio for HD Sound, the iPlayer and both terrestrial and satellite TV. This means that when we offer the full dynamic range through HD Sound we also broadcast the full dynamic range on iPlayer and TV too. We will gather audience feedback on this over the coming months as we don't yet know how audiences for different types of content on different platforms will feel about the increased dynamic range.

HD Sound on the internet is not the end of the story. We received a lot of feedback about other platforms and I am committed to exploring ways to further improve the audio we deliver to our audience on all platforms.

Rupert Brun is Head of Technology for BBC Audio & Music

Round up: Friday 15 October 2010

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Nick Reynolds Nick Reynolds | 16:25 UK time, Friday, 15 October 2010

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It's busy. Well, it's busy where I am. Here are some links:

"BBC iPlayer redesign - user experience review" from What Users Do. Their conclusion;

On the whole, it seems that the redesign is supporting the primary user goal very well. There are several ways available for users to find their programmes easily although identifying types of search results could be clearer. Featured programmes on the home page pod and in the iPlayer section surface the most popular items and aid serendipitous discovery of others. Browsing and taxonomies could be improved on in future releases to ensure it more closely matches users' understanding rather than reflecting the BBC's internal language and categorisation...

"The iPlayer, the commentariat and BBC Nathans (or otherwise)": from Simon Hopkins on the Unthinkable Consulting blog, replies to an article in the Register in September by Andrew Orlowski. Simon says:

In a country where millions upon millions of people are using Facebook to keep in touch, share thoughts, and, yes, presumably talk about what TV and radio they like, it would be insane not to integrate FB into the iPlayer.

Disclaimer: Unthinkable Consulting carried out the research on Social Media and Accountability discussed on this blog earlier in the year.

Many were pleased by the news that the BBC has changed it's guidance on linking, including Ben Goldacre: "WIN: new BBC guidelines say science news stories must link to the scientific paper" and the charmingly named Geekosystem.

Afred Hermida praises the new BBC Editorial Guidelines: "BBC adopts thoughtful guidelines on social media"

That's it for now.

Nick Reynolds is Social Media Executive, BBC Online

Changes to the Radio 4 messageboards

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Jem Stone Jem Stone | 13:53 UK time, Friday, 15 October 2010

At lunchtime today I was interviewed on the weekly Radio 4 programme Feedback for an item that covered recent changes to the design of the Radio 4 message boards. http://www.bbc.co.uk/dna/mbradio4/ After the forums were updated last Wednesday afternoon, various threads were started by users upset with the changes and several users emailed the programme frustrated with a number of bugs and overall how the new board was working. The interview was pretty brief so I've tried to summarise. Here are the points that I discussed with Roger:

Why did you make these changes?

The change in look
finally brings the messageboards in line with other pages on BBC Online. The pages have been simplified and several new features such as 'sticky threads' - which users and hosts had been asking for - have been introduced. I scheduled the work for Radio 4 as part of a change that's been going on across all the BBC's messageboards over a number of weeks.

Jem Stone is Executive Producer, Social Media at BBC Audio & Music

Read more, listen to the interview and comment on the BBC Radio blog

BBC Travel News Site Relaunch

Post categories:

Peter Schofield | 13:02 UK time, Friday, 15 October 2010

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This week we have relaunched the BBC's Travel News website, which features the latest information about traffic and travel news across the UK.

Our previous site design, dating back to 2004, was one of the few active sites in the BBC still using the old, narrow page templating system.

Some of the technology used behind the scenes to power our feed processing engine has been in place in one shape or form since the late 1990s, and not significantly altered since 2003! Flexibility and adaptability has not really been our watchword!

BBC Travel News website 2004

What the BBC Travel News site looked like in 2004

Despite this our service has held up well and taken us through numerous big traffic and travel events - from public transport strikes to the worst of the severe winter weather, we've been there for you.

Over the years your comments and feedback have helped us to understand how you use traffic and travel information across all of our services and this information has played a big part in the redesign of our website.

The agency WhatPeopleWant conducted some audience research for us in 2009 which helped us focus on the objectives for the project.

You told us that you wanted;

Clearer time-stamping to show what's been updated and when

Better navigation between other BBC services such as local news and weather

Integrated traffic jam cameras alongside text information

Maps to help you understand where an incident is taking place

Masterminded by our small team of designers and developers based in the Mailbox in Birmingham, we have worked hard to preserve the elements of the service you have told us you like, whilst aiming to improve some of the functionality and optimising the way we present our information.

In the final version we have made three key changes to the operation of the travel news website.

Firstly, we have updated the design to take advantage of the BBC's wider page layout, introduced maps across the site for the first time, and made some basic improvements to the presentation of our information.

Secondly, working with Box UK we have improved the data-handling processes behind the scenes, to allow us to separate the data into more useful groups, and reduce the time it takes for the data to reach you.

Thirdly, we have integrated the traffic jam cameras (where available) into the main BBC Travel News website alongside our incident data.

But the previous site was certainly not a failure and we have attempted to keep everything that you told us you liked:

Our comprehensive traffic and travel information remains at the core of the service, updated around the clock.

The text list remains, and you can select to hide/minimise the map, to put the functionality of the site back to the way it used to be if that is what you want.

We've aimed to make the redesign as subtle as possible, in order to retain the things you've told us you like about the previous site;

Our door-to-door journey planner, powered by Transport Direct, remains but has been made more prominent.

Our mobile version, optimised for smaller screens and quick access to information while out and about, is still available .

We are still keen to hear about what you think about our new design, together with any suggestions for further improvements - please get in touch and let us know .

Peter Schofield is Content Producer, English regions, BBC Journalism

How The New Editorial Guidelines Website Was Built

Post categories:

Paul Goodenough | 21:33 UK time, Thursday, 14 October 2010

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It's gone through all the checks, and all the boxes have been ticked (as you would expect given the subject matter), the BBC Editorial Guidelines website is live and ready to use. All new, all fresh, and all you need to know if you create content for BBC TV, BBC Radio, BBC Online or anywhere else.

I'm Paul Goodenough and my company aerian studios were commissioned by BBC Editorial Policy to build the new website.

The process from concept to build has certainly been a task and a half. Due to the shifting sands surrounding developing in the BBC Forge environment and the earlier, more formal, iteration of GVL3/GEL, many of our initial suggestions and plans were significantly reduced or even cancelled. There's been a massive push in BBC Online to avoid replication and the repeated development of similar applications - a thought process we fully throw our weight behind. However, inevitably that sometimes meant that we couldn't develop bespoke solutions of our own.

Here's the key new functionality on the Editorial Guidelines website:

Mini Guides: A user controlled listing/grouping of related Guidelines and Guidance relating to areas of interest to their production. An example of a Mini Guide might be 'Secret Filming Guidelines'

Mark as Read: This allows users to mark a piece of Guidance or a Guideline as 'read'. This 'read' list would then appear in their Personal Space - allowing them to see what they have read and quickly and easily refer back to it.

As a group (ourselves at aerian studios and the Editorial Policy team) we decided the best choice for a content management system (CMS) was the BBC Online Technology Group's iSite, which is based on Alfresco. The integration and use of iSite offered its own solutions and issues as it was in development during the project, however due to our experiences with both Alfresco and other XML based CMS systems, it was a relatively painless transition for us, and the end result is one that we're very pleased with. Stephen Elson and the iSite team have much to be proud of for their work.

BBC editorial guidelines website banner

Limited access to a genuine RDBMS based data store for this project turned out to be an even bigger issue than we first thought, particularly since the primary data source (Electron, which is based on AtomServer and Solr - is read only to PAL applications. As a workaround, KeyValueStore is used as a user preference data store for concepts such as 'read articles' and 'mini guides', and whilst this has ultimately proved successful, the data sharding that resulted presented some significant issues relating to cross referencing data from the two sources. Much like trying to use a wellington boot to keep the rain off your head - ultimately successful, but uncomfortable.

As we quickly learned, the Editorial Guidelines website has to be an authoritative source for content producers looking to get to grips with the BBC's Values and Standards. So any social aspects of the site needed to be handled very carefully and decisions were made to reduce scope for allowing users to control which parts of the site were promoted. For example mini guides are a key feature, but are shared privately rather than publically indexed on the site.

We worked closely with the Editorial Policy team to create solutions and to prioritise the tasks involved, and through this close and pragmatic approach by Editorial Policy, we've managed to keep the key areas of functionality that help to bring the website in line with the functionality and professionalism one might associate with a BBC Online website.

In particular, the big victories for us have been the Mini Guides and the Mark as Read mini-applications, as we believe they help short cut a lot of the research around navigating the Guidelines. We intended to try and remove the label of the Guidelines being a very strict and formal affair and add an element of fun. We didn't quite achieve this as the earlier iterations of GVL3/GEL which we worked within for this project were more constrictive than the newer iterations. You can see how the newer iterations play out in some of the more recent BBC projects we've worked on such as Sam and Mark's TMi Friday and Live n Deadly.

But these are just nuances of design and the website remains a massive improvement in look and functionality and a fantastic resource for anyone in the business of creating content for the BBC. We're also incredibly grateful to all of the Editorial Policy team who have been fantastic and a joy to work with.

Paul Goodenough is Head of User Experience and Design/Managing Director aerian studios

Changes to BBC Message Boards: Updates and fixes

Post categories:

David Williams | 13:05 UK time, Wednesday, 13 October 2010

Comments

Today we are building the release candidate for the next version of DNA which includes a number of updates for the BBC's messageboards.

This will be deployed to our internal staging server for final testing ahead of a release scheduled for next Wednesday.

Here is a list of items that will be addressed:

- "Reply to" post to work across all pages.

- Posting frequency message to be correctly displayed instead of 'blocked'

- Posting frequency countdown to work correctly

- Remove confusing text when 'post is being moderated'

- Change to the correct set of emoticons for messageboards

- Empty pages on a Forum when number of threads was a multiple of the number shown.

- Large negative numbers to be eliminated from 'new posts' count on my discussions page.

- CSS fix for tiny column widths on Safari browsers

- Remove excessive amounts of pagination buttons on Forum page

- Fix an issue where an error prevented the posting button working

- "Stars" return for online users

- Main column width to be increased slightly

- "Reply" and "Report this" links location move to reduce accidental clicking

- Back to top button to be added

- Emoticons in brackets causing bad formatting of posts

- Each messageboard will be able to supply custom set of emoticons

- Editors and notable posts now highlighted.

- Last contribution on my discussion page to be a link

- An issue where the incorrect title of a messageboard is being shown

- Fix a typo in help text

- Fix an issue where centre column overflowed into the right hand panel when links where at the start of a post

- Fix an issue where threads were sometimes incorrectly being shown as closed

- Display name wrapped to two lines and shortened for long names

I'll keep you informed on further developments in future posts.

Thanks

David WIlliams is Product Manager, BBC FM&T; Social

Inside a Radio Outside Broadcast Truck

Post categories:

James Smith | 16:00 UK time, Tuesday, 12 October 2010

Comments

On 28th September, Audio & Music Director Tim Davie officially launched the new fleet of Outside Broadcast Trucks, at the BBC Media Village in W12. You can read Tim's thoughts on the new BBC Radio blog.

These six, brand new trucks are for use across BBC National Radio. They are equipped to mix audio at Outside Broadcasts like the main stage at Glastonbury or the Proms season, as well as programmes like Any Questions for Radio 4 and bands for Friday Night is Music Night on Radio 2.

There are three types of vehicle delivered as part of this project:

"Music" vehicles which are articulated trailers designed to work on complex music shows like the main stage at a festival or Last Night of the Proms - two of these have been delivered.

"General Purpose" vehicles: these can carry out a majority of work from a simple show all the way upto a second stage at a festival - four of these have been delivered.

"Production Vans": these are unequipped mobile spaces that can be used as a production office, studio, mixing area or anything else required! Two of these vehicles are due to be delivered in November 2010.

The general purpose vehicles are fixed-chassis, 30ft trucks equipped with a Stagetec Aurus 40-fader control surface, a Stagetec Nexus core and four remote stage boxes with 16 mic channels each, two of those with video MADI and GPIO capability, each connected by military-grade fibre optics to the truck. The vehicles are also fitted with numerous different record and replay format devices, including multitrack. The mixing console sits on a sliding support structure to allow access to the rear of the console for maintenance, or to maximise the space available in the working area for non critical mixing work as well as ensuring the desk can be used in the optimum mixing position as well.

SSL C200 mixing console in Sound 2, Radio Outside Broadcast vehicle.

SSL C200 mixing console in Sound 2, BBC Radio Outside Broadcast vehicle. Photo by Sue Foll.

The two music trucks are 40ft trailers, one with a 48-fader Stagetec Aurus control surface and one with an SSL C200 mixing console, both are also fitted with a Stagetec Nexus core and two stage boxes with 64 channels of mic inputs each. These vehicles are capable of mixing the most complex music events, so they have extensive outboard processing equipment fitted as well and have space for editing or to have portable equipment rigged as required.

The general purpose and music vehicles have extensive acoustic treatment, both in terms of sound isolation from outside and internal treatment to ensure a good listening space. This is so that a vehicle can be used to create an accurate mix in a noisy environment such as close proximity to a stage at a music festival. The air conditioning has an innovative duct design to ensure that ambient noise within the mixing space is very low enabling critical listening to occur away from a studio base.

Access to vehicle roofs has always been a hazardous and risky activity. The design of the new vehicles has paid special attention to making access to the roof of the vehicle as safe as possible. The design incorporates a fixed ladder at the rear of the vehicle stored in a vertical position. When deployed it hinges out from the roof to provide a ladder at an incline, rather than a vertical ladder commonly seen on OB vehicles. Two remotely operated roof rails swing into a vertical position providing hand rails which enable a safe transition from the ladder onto the roof. The roof rails surround almost the entire perimeter of the roof, creating an enclosed area from which the rest of the roof rails can safely be deployed

External lighting is provided by five LED clusters, part of the vehicle's rigging light system. Storage on the roof is available for two and three metre scaffold poles (two of each) for the rigging of aerials and the base mounts for these are placed within the roof rail structure, thus avoiding the need to swing large scaffold poles over the side of the vehicle. A small weather proof box can store a scaffold clamp, spanners, Allen keys and other accessories for use on the roof.

From the roof, there is also access to the ten metre mast fitted to the front of the vehicle. The mast controller is plugged into a box close to the mast housing the pressure gauge and a warning lamp to warn operators of pressure within the mast. On top of the cab roof (GP vehicles), a upward facing spot light is fitted to illuminate the space above the mast and any obstacles that may interfere with the mast operation. An additional LED lamp on the front roof rail will illuminate the mast area in the event that operations have to be undertaken at night.

The general purpose vehicles have been designed to be fully operational when powered from just two 13 Amp sockets (inputs on vehicle are 16A sockets), which is often required when working at old churches and village halls. The electrical system within the vehicle is split into two technical, two general and a one utilities distribution systems. In addition to the two day to day input sockets on the vehicle, there is an additional 'night supply' input socket. This allows for a separate supply to be fed into the vehicle when the vehicle is not in use. A selector switch within the vehicle enables a portion of the Utilities distribution to be powered from the 'night supply' allowing facilities such as lighting, battery chargers, the smoke alarm and some ancillary sockets to be powered. The music vehicles require about 40 Amps to operate all systems, this is provided via a 63 Amp socket.

Both types of vehicle are fitted with uninterruptible power supplies on the technical distribution to enable the vehicles to continue broadcasting in the event of a power failure, this lasts for at least 30 minutes but initial tests have shown that the system performance is closer to an hour of availability. The UPS charging system on the general purpose vehicles has an intelligent current demand control system - it ensures that the overall current usage doesn't exceed the 26 amp maximum, it does this by varying the charging current for the UPS batteries dependant on the other usage within the vehicle (e.g. air conditioning and heating).

The two production vans are based on a Iveco van chassis and have no broadcast equipment permanently installed, but do have mains distribution, Analogue audio, AES and video tie lines as well as air conditioning and some acoustic treatment. The vehicles are close to being finished and are due in service by the end of 2010.

These vehicles replace an existing fleet that has served the BBC very well for a number of years. In fact more years than you might think - the average age of the existing vehicles is twenty two years old with one having given 28 years sterling service.

Broadcasting has moved on during the life of these vehicles, especially around the type of content we now acquire and methods used. The old vehicles were designed to use line send amplifiers over Post Office (later BT) circuits to get the programmes back to Broadcasting House, now a number of methods are used from ISDN's to VSAT and IP Codecs over the web. As a consequence the new fleet has provision for these methods built into the design as well as facilities to capture content for BBCi - there is space inside the vehicles for BBCi production staff to work alongside their audio colleagues as well as additional internal networking and digital audio connectivity to simplify rigging and operational practices.

James Smith is Portfolio Manager, Development and Delivery, BBC Future Media and Technology

What's On BBC Red Button 9th - 22nd October

Post categories:

Lisa Dawson Lisa Dawson | 16:00 UK time, Friday, 8 October 2010

Comments

Autumnwatch

 

Autumnwatch

 

New for 2010, this year Autumnwatch fans will be able to press red to view our pick of Autumn nature photos taken by our audience. The images are selected by the Autumnwatch web team from photos the viewers have uploaded on the Autumnwatch Flickr group.

The Autumnwatch red button service will be available on Freeview, Sky and Cable immediately after Autumnwatch Unsprung on Thursday evenings from 7th October, as well as at selected times during the week.

To get involved and upload photos or for further information go to bbc.co.uk/autumnwatch

Sky/Virgin:
Thu 14th October, 9:55pm-3:00am
Sat 16th October, 6:30am-6:00am
Sun 17th October, 6:00am-6:00am
Mon 18th October, 6:00am-8:30am
Tue 19th October, 4:30am-6:00am
Tue 19th October, 6:00am-6:00am
Wed 20th October, 6:00am-6:00am
Thu 21st October, 6:00am-6:00am
Fri 22nd October, 6:00am-6:00am


Freeview:
Thu 14th October, 9:55pm-11:00pm
Tue 19th October, 4:30am-6:50am &10:10pm-6:00am
Wed 20th October, 6:00am-6:50am
Thu 21st October, 4:10am-6:50am & 7:10pm-10:15pm
(Not available on Freesat)

Read the rest of this entry

Round Up Thursday 7 October 2010

Post categories:

Nick Reynolds Nick Reynolds | 15:36 UK time, Thursday, 7 October 2010

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According to the Daily Telegraph the BBC iPlayer is the "best catch-up service in the UK".

The research, which was carried out by Webcredible, a user experience consultancy, scored iPlayer 88 per cent in usability stakes, closely followed in second place by STV Player, the Scottish TV broadcaster's VOD offering, which is gave 76 per cent. According to Webcredible's analysis, the BBC iPlayer currently offers viewers the "most usable video on demand offering".

The full report and a podcast can be found at Webcredible's own website.

On the one hand Scholars and Rogues waxes lyrical, saying iPlayer is "Yet another great and wonderful thing about the BBC". While on the other Steve's Ponderous gives his view on "Why I hate the new iPlayer".

A Freedom of Information request from What Do they Know has revealed how much the BBC spent on digital marketing between 2009 and 2010.

Econsultancy's view:

By keeping its SEO in-house, and making the most of Twitter feeds, the BBC has kept its digital marketing spending to just over £1.6m last year, which is surprising considering the size of the organisation.

Steve Bowbrick (ex blogger in residence and now working on BBC Radio blogs, including the new radio blog) explains how twitter can come in handy:

...at about 0645 yesterday morning, while eating my cornflakes, I noticed a lot of tweets mentioning Radio 4 and complaining that there was something wrong with the network's FM stream on Internet radios and mobiles...There was a to-and-fro of tweets from listeners (using semi-private @replies and public @mentions as appropriate). Although there was no official line on the problem yet, between us we were able to figure out that the only streams affected were the Windows Media ones used by devices that don't support Flash... And somewhere in the middle of all this, BBC staffer James Hart (@syzygy on Twitter) noticed all the fuss and picked up the phone to exactly the right engineer who proceeded to switch the streams back to their proper locations. By 0915 everything was back to normal."

Nick Reynolds is Social Media Executive, BBC Online

BBC Blue Room on tour

Post categories:

Nick Reynolds Nick Reynolds | 17:15 UK time, Wednesday, 6 October 2010

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BBC Blue Room Live banner

BBC Blue Room Live banner

The BBC Future Media & Technology Blue Room is a room in the Broadcast Centre in London and it's blue.

It's also a "media lab" facility to raise awareness among BBC staff of how the world of consumer technology is changing the way that everyone consumes media.

Roland Allen the man in charge has written about the Blue Room in the past for the Internet blog.

So you may be interested to know that the Blue-Room-in-a-van is on its inaugural tour ("Blue Room Live") of the UK at present, visiting the Belfast Media Festival tomorow (#belfastmediafestival and @BelfastMedfest) and then Bristol, Merthyr, Manchester and Belfast again.

You can follow and talk to the Blue Room team via their Twitter account, where they also post links to interesting photos and other stuff.

Nick Reynolds is Social Media Executive, BBC Online

CAPTCHA and BBC iD

Post categories:

Rowun Giles | 06:48 UK time, Wednesday, 6 October 2010

Comments

Hi I'm Rowun. I work in the UX&D Prototyping team.

CAPTCHAs are a big issue for websites. Using them has the potential to exclude disabled and non-disabled users alike. Our users often tell us that they don't want to see CAPTCHAs on BBC Online and they will be pleased to see that when they use BBC iD, our single sign on service, that this is still the case. I've decided to write this post to explain why this decision was made.

Captcha image

Captcha image from Wikipedia

Late in 2009 Judith Garman, Pekka Toppi, Lucy Dodd and I began looking into CAPTCHA technology for BBC iD and how it might affect users. We researched into cracking, implementing and the future of CAPTCHAs. We performed user tests to document the experience of using our services with CAPTCHA and tested various solutions that could be suitable for our needs.

CAPTCHA stands for Completely Automated Public Turing test to tell Computers and Humans Apart. It's a technology that assists in discerning between human and non-human users with the goal of preventing unwanted usage of services (e.g. posting ads or spam) by non-humans.

You've probably already seen one on a registration or comment page. It's often an image of distorted text that must be typed into a box next to it. However, it could be a logic based puzzle that has to be solved or an image of an animal that needs to be selected based on a question. There are many different types of CAPTCHAs and many different variations of those types. We needed to find out which, if any, were acceptably accessible for the BBC and were a good fit for the requirements set out by BBC iD.

We started the research by looking at the CAPTCHAs most commonly available and potentially the best suited to BBC iD. The CAPTCHAs covered were distorted text and distorted images, 3D, logic and sound. We needed the research finished before BBC iD launched and with enough time for the BBC iD team to implement a solution if opted for.

We found that most image CAPTCHAs, including "select image type" and "select the one that is a..." could be cracked by existing software or would need a database of images so numerous to prevent logging as to be impractical. There are also the obvious accessibility issues such as vision impairment that needed to be taken into account for image CAPTCHAs. The accessibility issues and the need for constant database updates discounted this CAPTCHA type.

It appears that as a technology, 3D CAPTCHA is not mature enough. More information is needed over what the easiest models to interpret are, what is the optimal position of those models, what are the best textures and positioning of lighting. Many of these questions will be answered as the technology matures. 3D CAPTCHA has potential as it requires interpretation, life experience and spatial awareness. All things that software in the near future will continue to have difficulty with.

Next we looked at distorted text and logic puzzles. We recognised that not all distorted text was appropriate and we weren't sure about logic puzzles. Distorted text has an advantage over most other CAPTCHAs. There is community support for users with accessibility needs in the form of browser plug-ins and websites that can either decipher CAPTCHA text or send it to a human volunteer to decipher and send a result back. This is a double-edged sword, it shows that it can be cracked but with the secrecy around the plug-in technology, the need to register for access and submittal limits it is an acceptable compromise.

This mock up of Captcha for BBC iD was never used

This mock up of what Captcha might look like on BBC iD was never used

We settled on looking into CAPTCHAs that were distorted text and logic puzzles, we also tested sound features added to help with accessibility. After arranging a user testing session with a variety of users, with and without accessibility needs, we mocked up 3 types of pages with CAPTCHAs (a logic and two distorted words) and an audio component and 1 without.

The results were not unexpected. Many users did not know what a CAPTCHA was or understand why they were needed. Most users found them annoying. Visually impaired participants expected full accessibility from the BBC and felt it would affect our reputation to use them. Elderly users had issues with the distorted text. The logic puzzles were found to be odd and patronising. The audio was struggled with. Overall, extremely negative feelings were expressed towards CAPTCHA technology.

From a cracking standpoint, we found a single factor that negated all the advanced and expensive cracking software and the most advanced and resistant CAPTCHAs: Companies for hire whose business it is to crack CAPTCHAs with human operators.

The negative user experience that a CAPTCHA creates and the CAPTCHA cracking companies are two factors too great for us to ignore.

With all this in mind we have decided, at least for now, not to use CAPTCHA on BBC iD.

Rowun Giles is Junior Web Developer in UXD prototyping, BBC Future Media & Technology

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Super Hi-Vision Trial: Reaction

Post categories:

Nick Reynolds Nick Reynolds | 19:05 UK time, Friday, 1 October 2010

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BBC Control Room during super hi vision trial

The Control Room in TVC during the Super Hi Vision trial

On Wednesday in Television Centre BBC Research and Development and Japanese public broadcaster NHK sucessfully transmitted Super Hi-Vision Footage of the Charlatans playing live to Japan. There was widespread coverage and some excitement.

Ant Miller on the BBC R&D; blog:

The main camera, the biggest in the pictures, and the key reason for this demo, was an NHK Super Hi-vision camera, which records an image of mind blowingly high resolution, 33Mega pixels per frame. These images were displayed around the studio on 4k (4000 horizontal lines resolution) monitors- even though these are the highest definition monitors in the BBC, the image is actually being down converted from its raw form!

BBC News' headline described the event as "historic". Here's their video report:

MIke at Gadgetsteria: "1080p will look like a big bag of suck next to this: Japanese pushing Super HI-Visoin -- 7680 x 4320 of awesomeness."

From Switched:

High-quality 1080p images are already impressive (and disturbing) enough. With Hi-Vision, we'll be able to make out every fine detail of each pore on the faces of TV personalities.

From Hexus:

Of course, transmitting this much data was a challenge in itself, and this is what the researchers at the Beeb's R&D; labs have been working on. As well as developing some advanced compression-algorithms, they combined multiple high-speed internet connections across the planet to create a single 350Mbps link. Because of the massive amounts of bandwidth required, satellite broadcasts were prohibitively expensive, forcing the team to look for another option.

There's a report on this week's Click and on next week's Digital Planet on BBC World Service.

Nick Reynolds is Social Media Executive, BBC Online

BBC iPlayer Pop-Out Radio Console: new version

Post categories:

Dave Price | 15:13 UK time, Friday, 1 October 2010

Comments

Hi, I'm the product manager responsible for Radio in BBC iPlayer.

 

Online listeners of BBC radio may have noticed the BBC iPlayer team recently launched a new version of the pop-out radio console.

Anthony Rose in his previous post described some of the new features in the latest version of iPlayer. In this post I wanted to focus on the enhancements we've made for our global radio audience.

Whether you pop out the console from a BBC Radio site, BBC News or iPlayer, we continue to recognise first and foremost online radio audiences want to listen, and as such the new features in the console have been layered into the design to ensure they complement the listening experience rather than distract.

Online listeners requested we provide additional programme information with our broadcasts. The new console features a short synopsis and clear signposts to further episode information for both the current and next radio programmes. And watch out over the coming months for now playing track information for BBC music programmes.

The new favourite feature available in the iPlayer site is also present in the pop-out console, enabling listeners to highlight their favourite programmes so there is no longer an excuse to miss future episodes of A History Of The World. Not only can you favourite for your own pleasure, you can share your recommended programmes with friends on Facebook or Twitter.

BBC iPlayer radio console graphic

 

 

An average day for me might consist of tuning in to Shaun Keaveny on 6 Music, catching the local news and travel on BBC Three Counties Radio and finishing the day tuning in to 5live for Champions League football commentary. The Stations feature in both the pop-out console and iPlayer site makes it possible for listeners to quickly discover and personalise their list of favourite national, nations and regional stations, so in the future switching between stations and programmes is possible with the minimum of clicks.

We understand that a pop-out console is not to everyone's taste and today iPlayer offers even more alternative listening options. Radio listeners should check out the latest iPlayer Desktop application, which for the first time features live Radio, or perhaps listening in page through the iPlayer site will satisfy your live and on-demand audio needs.

BBC iPlayer radio desktop graphic

 

David Blackall previously discussed some of the enhancements we made as a result of your feedback during the iPlayer beta. We've not stopped listening and will continue to improve Radio in iPlayer. For example, you asked for A to Z filtering of station programmes and this will be added as soon as possible, and we're also continuing to investigate the streaming problems plaguing some of our international listeners. Please keep sending us your feedback, using the comments below or tweet including #bbciplayerfeedback.

Dave Price is Product Manager, BBC iPlayer

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