FEBAPRJUN
09
201020112012
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3 May 2010 - 12 Sep 2012
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Support
OUR SUPPORT AGREEMENT OFFERS UNPARALLELED FLEXIBILITY COMBINED WITH PEACE OF MIND.
Our clients have many varying requirements for support. We provide everything from support for your in-house development team, to full support of your site, guaranteeing that it stays up and responsive at all times
All of our support contracts follow a Service Level Agreement (SLA). We give you predefined response times for every manner of issue based on their importance to you and the impact that these have on the site.
All support issues are dealt with through our  bug-tracking system, which we give you access to – so that you can monitor the state of things at all times. If you want, we can let you raise your own issues directly in the system. This process provides complete transparency every step of the way.
We provide 24/7 support for our clients who need it, we can provide as much, or as little support as is required. All of our supported sites are backed up by full documentation on the code so there is contingency in place allowing any developer to carry out support requests.
We are able to provide support for your site even if we dont host it, we work with a few of our clients on this basis. For our own hosting solutions we run monitoring scripts 24/7 – linked to our SMS gateway giving us immediate notification of specific issues with your site. All of our support work is monitored through our own time tracking software and as such at the end of every month you are given a detailed statement of when and on which tasks your support was carried out.
Featured Clients
The Chemical Brothers
In 2007 we were given our first attempt at developing the official site for The Chemical Brothers. We decided to embrace the UGC trend, integrating Youtube, Flickr, and a special shoutbox… I think we were the first people to …
Twinings
We originally worked on the Twinings.co.uk site with AMV BBDO. Following a successful launch of the marketing site we were commissioned to build the ecommerce site at Twinings.co.uk/shop/. Built using the Magento ecommerce system, the site provides a highly …
AMV BBDO
We have been digital partners to AMV for the past 3 years. We have developed sites for Pepsi Co, Heinz and ABF. In terms of digital, we are creative partners, creativity in digital is not limited to visual design, …
Sing Up
In 2008 we won the tender to develop the Sing Up website. Sing Up is the Music Manifesto’s National Singing Programme for primary school-aged children in England, it is run by a consortium which includes The Sage Gateshead, Faber …
Simply Chateau & Stately Escapes
Oliver and Ravi from Simply Chateau discovered us via a Google search. We delivered a sales pitch in a cafe in Soho – so much more civilised than a meeting room! The Simply Chateau site was conceived and specified …
Within this section…
Amazon Web Services (AWS)
AWS Training
TYPO3 Development
Design
Development
Social Apps
Support
Cloud Hosting
Case Studies
AMV BBDO
Glyndebourne Opera
Leading Edge Design
Malvern College
Rackspace
Simply Chateau & Stately Escapes
Sing Up
The Chemical Brothers
The Economist
Twinings
“We moved to 3ev in December 2009, and since then we have found them always responsive and helpful. They migrated our site from our old supplier and have since proved themselves as experts in TYPO3. They always come up with creative ideas for complex problems, which reflects their deep understanding of TYPO3 and the tools they
are using…”
Naiara Martinez
Communications Manager, Bruegel
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