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19 Jun 2010 - 18 Jun 2022
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201020112012
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Client Login
RSVP for an Event
Customer Care Center
Company
Customer Care
Customer Care Hours
Event Management
24/7
Web Survey
Sunday 9pm EST – Friday 9pm EST
Cvent Supplier Network
Sunday 9pm EST – Friday 9pm EST
eMarketing
Sunday 9pm EST - Friday 9pm EST
Call Us Toll-Free
U.S. and Canada
866.318.4357
UK
0808.234.4543
Australia
1800.502.472
Brazil
0021.800.3621.2324
Finland
990.800.3621.2324
Korea-Telecom
002.800.3621.2324
Japan-KDD
010.800.3621.2324
Thailand, Hong Kong
001.800.3621.2324
Argentina, Belgium, China (Telecom), Denmark, Germany, Hungary, Ireland, Israel (Barak), Italy, Luxembourg, France, Netherlands, New Zealand, Norway, Philippines, Portugal,
Spain, Sweden, Switzerland, United Kingdom (BT)
00.800.3621.2324
Dial 1 for Event Management
Dial 2 for Cvent Supplier Network
Dial 3 for Web Surveys
Dial 4 for eMarketing
Service is our Trademark
Cvent's client services team is available to ensure that all client issues are promptly solved. Every member of our services team completes a 3 month training program to ensure that your call is answered by a friendly, knowledgeable professional.
90% of calls answered in under 90 seconds
Highest ratio of service personnel to clients in the industry
Live support staff available 24/7 for Event Management
24 hour live support on weekdays for Web Surveys and the Supplier Network
Dedicated relationship managers
Act as user advocates for product enhancement requests
International Service Excellence Award
The Customer Service Institute of America (CSIA) awarded the Cvent Client Services Team with the International Service Excellence Award in 2009 for outstanding service at a Contact Center. These awards are the world's peak customer service awards with leading customer service organizations and individuals around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence. In 2009-2010, fellow recipients of the awards included FedEx, Disneyland, and Virgin Airlines.
Product Training
Cvent offers three levels of training for clients: Basic Training, Advanced Training and Event Management. These free sessions not only review features of the products, but also impart critical best practices. Contact client services to register for an upcoming training session.
Free, live, online training sessions
Complimentary pre-launch consultation
On-site, in-person training available for a fee
Professional Services
Cvent's client services team can handle a variety of business tasks, such as data processing, analysis, and list building. Our in-house team of experts can also provide extensive consulting successful campaign strategies. Cvent's Event Builder and PlanCorps teams have created and launched over 100,000 events, surveys and marketing campaigns.
Full-service event and survey design
Complete turnkey campaign management
Event, survey and email marketing best practices evaluation
Custom report creation
Digitization of business cards
Contact entry and data processing
Survey data analysis
Event Management
customercare@cvent.com
Supplier Network
suppliersupport@cvent.com
Web Surveys
surveysupport@cvent.com
eMarketing
emarketingsupport@cvent.com
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