Support

---

Our support agreement offers unparalleled flexibility combined with peace of mind.

Our clients have many varying requirements for support. We provide everything from support for your in-house development team, to full support of your site, guaranteeing that it stays up and responsive at all times

All of our support contracts follow a Service Level Agreement (SLA). We give you predefined response times for every manner of issue based on their importance to you and the impact that these have on the site.

All support issues are dealt with through our  bug-tracking system, which we give you access to – so that you can monitor the state of things at all times. If you want, we can let you raise your own issues directly in the system. This process provides complete transparency every step of the way.

We provide 24/7 support for our clients who need it, we can provide as much, or as little support as is required. All of our supported sites are backed up by full documentation on the code so there is contingency in place allowing any developer to carry out support requests.

We are able to provide support for your site even if we dont host it, we work with a few of our clients on this basis. For our own hosting solutions we run monitoring scripts 24/7 – linked to our SMS gateway giving us immediate notification of specific issues with your site. All of our support work is monitored through our own time tracking software and as such at the end of every month you are given a detailed statement of when and on which tasks your support was carried out.

Featured Clients