Frequently Asked Questions

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A: Yes. Logging in keeps your personal information safe and enables you to manage your account online. Once you're logged in, you can manage your subscription, suspend your subscription while you're on vacation or pay your bill online.

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Q: What happens if my log-in doesn't work?
A: If your log-in doesn't work, you may need to update it. If you've previously logged in with a User ID, click here to upgrade to a new log-in using e-mail address and password. Your new log-in will also allow you to access features such as TimesSelect, which includes exclusive content, free for subscribers.

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Q: How do I opt out from receiving promotional offers or e-mail communications from The New York Times?
A: You can manage the e-mail communication you receive from The New York Times by logging in and visiting My Profile. Once there, you can easily select the types of communications you'd like to receive from us, or specify that you'd prefer not to receive any at all. To manage the regular mail or telephone solicitations you receive from The New York Times, please visit our Privacy Statement.

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Q: How do I get home delivery of The New York Times?
A: It's simple: click here to enter your zip code and get details about home delivery in your area. To learn more about The New York Times and home delivery, click here.

Q: What time is the paper usually delivered?
A: In most areas, the paper will be delivered by 6:30 A.M. on weekdays, and 8:30 A.M. on Saturdays and Sundays.

Q: What should I do if my paper is wet, damaged or missing?
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Q: How do I suspend delivery while I'm on vacation?
A: Log in and go to Vacation Suspensions to specify the duration of your vacation. You can choose to receive credit for the period of your suspended delivery or donate your vacation credit to provide The Times to schools. You can also set up multiple vacation suspensions at one time.

Q: How do I change the address of where my paper is delivered?
A: Log in, then update your address, phone number and billing information at Edit Subscription Information.

Q: How do I cancel my subscription?
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Q: How can I make a payment online?
A: Simply log in to your account using your e-mail address and password. You'll see a summary of your current bill, which you can pay with a credit card or set up a deduction from your checking or money market account. You can also schedule a recurring payment, so your payments will be paid automatically each month.

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Q: How do I change my billing options?
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Q: How do I see when payments are scheduled or completed?
A:After you pay a bill, you'll receive an e-mail confirmation that the payment has been scheduled. You can also log in to check the status of payments you've made online. You can view your online payment history for up to six months.

Q: Can I get a reminder each time my bill is due?
A: You can request that an email be sent to you a specific number of days before (or after) your bill's due date.
Go to Turn E-mail Reminder On/Off

Q: After signing up to pay my bill online, will I still receive a bill in the mail?
A: If you pay through a checking or money market account, you will still receive a bill in the mail. To enjoy the benefit of less paper, you can elect to stop receiving paper bills by visiting your Edit My Account information. If you pay by credit card, charges will appear on your credit card statement only and you will not receive a bill in the mail.

Q: Can I cancel a scheduled payment?
A: You may cancel a scheduled payment as long as it is listed in your Payment History as Scheduled. Once a payment has been processed, it cannot be canceled.

Q: I am a home delivery subscriber. What other kinds of products and services are available to me?
A: As a home delivery subscriber to The New York Times, you have free unlimited access to NYTimes.com, full access to the NYTimes app for your smartphone and tablet, and The New York Times Replica Edition. In addition, you can share your NYTimes All Digital Access with a family member. You can access these by logging in at http://homedelivery.nytimes.com and going to My Subscription Benefits.

Q: I am a subscriber to The Book Review. Do I get Free All Digital Access?
A: No. Subscribers to The Book Review do not qualify for Free All Digital Access.

Q: I am a subscriber to The Large Print Weekly. Do I get Free All Digital Access?
A: No. Subscribers to The Large Print Weekly do not qualify for Free All Digital Access.

Q: How do I get a print edition of a back issue or bulk copies?
A: To purchase a print edition back issue, please call 1-800-543-5380, or fax your request to 1- 201-750-5340. To purchase bulk copies for retail sale, please call 1-800-535-5031.

Q: How do I place an ad in The New York Times?
A: Visit the Classifieds Marketplace to learn all about placing a classified ad. For advertisers interested in placing a display ad with The Times, the Advertising Portal is where you can go to learn about rates, deadlines and circulation information. To download a media kit, click here.

Q: How do I contact Customer Care?
A: For additional questions or comments, please visit our Contact Us page. You can also speak directly to a Customer Care Agent. Receive a callback from an agent or call 1-800-NYTIMES (1-800-698-4637)from Monday - Friday 5 A.M. - 12 midnight ET or Saturday - Sunday 5 A.M. - 5 P.M. ET.