• How to/Tips
• Where to get BBC iPlayer
• About BBC iPlayer
• Messageboard
• Frequent questions
  • Using BBC iPlayer
  • Programme availability
  • Outside the UK
  • Playing TV programmes
  • Playing Radio programmes
  • Downloading
  • Mobile
  • Accessibility
  • Tablet Devices
• Terms & Conditions

Welcome to BBC iPlayer help. You can find information on how to use the service with Rufus Hound's guide to BBC iPlayer and BBC Webwise.

We also have answers to the most frequently asked questions and they are fully searchable - just type what you need in the Ask A Question box or browse via category. If you need further assistance, you can contact our dedicated help team once you've read an FAQ, or you can head to the messageboard to discuss BBC iPlayer.

In addition to the list of most frequently asked questions below, you can find advice on what to do if you're incorrectly told you're outside the UK and how to download programmes or access BBC iPlayer on your mobile.

If you're looking for a particular programme, BBC iPlayer now has a schedule to let you know what is coming up and what we are offering. Don't forget that it can take some time after broadcast before a programme becomes available and sport, films and overseas programmes may not be included.

If you want to report a technical fault, see this FAQ for further information.

• Sharing recommendations/Friends feature
• How do I use Favourites?
• How do I make a comment or complaint about a programme or the on-demand services offered by other broadcasters?
• How do I enable JavaScript?
• Is Match of the Day available on BBC iPlayer?
• Why can't I download programmes onto my BBC iPlayer iPad app?
• Can I use BBC iPlayer iPad app when outside the UK?
• Why is my playback skipping or getting interrupted on my BBC iPlayer iPad app?
• What are the system requirements for the BBC iPlayer app?
• I’ve got Android 2.2 but I still can’t find the BBC iPlayer app in the Android Market.

If you have any more questions about BBC iPlayer the menu categories to the left provide more information; otherwise try typing your question or related key words into the search box above.

You could also try browsing our messageboards, which discuss many aspects of the service including common issues and problems. Please note that because this content is not generated by the BBC, it is not searchable via our search tool; however, we suggest typing key words such as BBC iPlayer + your issue into your preferred search engine.