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Customer Care Center

Customer Care Hours

  • Event Management24/7
  • Web SurveySunday 9pm EST – Friday 9pm EST
  • Cvent Supplier NetworkSunday 9pm EST – Friday 9pm EST
  • eMarketingSunday 9pm EST - Friday 9pm EST

Call Us Toll-Free

  • U.S. and Canada866.318.4357
  • UK0808.234.4543
  • Australia1800.502.472
  • Brazil0021.800.3621.2324
  • Finland990.800.3621.2324
  • Korea-Telecom002.800.3621.2324
  • Japan-KDD010.800.3621.2324
  • Thailand, Hong Kong001.800.3621.2324
  • Argentina, Belgium, China (Telecom), Denmark, Germany, Hungary, Ireland, Israel (Barak), Italy, Luxembourg, France, Netherlands, New Zealand, Norway, Philippines, Portugal, Spain, Sweden, Switzerland, United Kingdom (BT)00.800.3621.2324
  • Dial 1 for Event Management
  • Dial 2 for Cvent Supplier Network
  • Dial 3 for Web Surveys
  • Dial 4 for eMarketing

Service is our Trademark

Cvent's client services team is available to ensure that all client issues are promptly solved. Every member of our services team completes a 3 month training program to ensure that your call is answered by a friendly, knowledgeable professional.

  • 90% of calls answered in under 90 seconds
  • Highest ratio of service personnel to clients in the industry
  • Live support staff available 24/7 for Event Management
  • 24 hour live support on weekdays for Web Surveys and the Supplier Network
  • Dedicated relationship managers
  • Act as user advocates for product enhancement requests

International Service Excellence Award

CSIA Logo

The Customer Service Institute of America (CSIA) awarded the Cvent Client Services Team with the International Service Excellence Award in 2009 for outstanding service at a Contact Center. These awards are the world's peak customer service awards with leading customer service organizations and individuals around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence. In 2009-2010, fellow recipients of the awards included FedEx, Disneyland, and Virgin Airlines.
View Press Release

Product Training

Cvent offers three levels of training for clients: Basic Training, Advanced Training and Event Management. These free sessions not only review features of the products, but also impart critical best practices. Contact client services to register for an upcoming training session.

  • Free, live, online training sessions
  • Complimentary pre-launch consultation
  • On-site, in-person training available for a fee

Professional Services

Cvent's client services team can handle a variety of business tasks, such as data processing, analysis, and list building. Our in-house team of experts can also provide extensive consulting successful campaign strategies. Cvent's Event Builder and PlanCorps teams have created and launched over 100,000 events, surveys and marketing campaigns.

  • Full-service event and survey design
  • Complete turnkey campaign management
  • Event, survey and email marketing best practices evaluation
  • Custom report creation
  • Digitization of business cards
  • Contact entry and data processing
  • Survey data analysis