If you go to
https://mail.google.com/ and are unable to log into your account, the following instructions apply to you.
Note: you can NOT recover your account by posting to this forum. You must use one of the methods listed below.
If your password does not work, use the "Can't access your account?" link which will direct you to do a password reset:
https://www.google.com/accounts/recovery?service=mailIf you can not do a password reset,
you will be directed to the Account Recovery Form (You need to fill out
these forms as completely as possible with information as accurate as
you can make it and wait at least 24 hours to hear from Google):
https://www.google.com/support/accounts/bin/request.py?ara=1 Or the same form for accounts with 2-step verification enabled:
https://www.google.com/support/accounts/bin/request.py?contact_type=two_step_recoveryIf you are told the account does not exist, it may have been deleted by the hacker, so use the Account Recovery Form to try and recover it:
https://www.google.com/support/accounts/bin/request.py?ara=1If you are instructed to supply a mobile number to receive a SMS code, you need to follow the process as described here:
http://www.google.com/support/forum/p/gmail/thread?tid=69a33682180a6d01&hl=enIf the account is disabled, under maintenance, or locked down, you will be directed to the proper form or provided a link to contact Google.
Again,
posts to this forum are not read as part of account recovery and will
not help you get your account back. You must use one of the above
methods. The only reason to post here is if the actual process is
broken. For example one of the links does not work, the page does not
load, the submit button doesn't work, or other similar problems.
The
following article contains more detail about the process, a FAQ, hints
to help you be more successful as well as information on how to
re-secure your account when you recover it.
http://knol.google.com/k/the-c-man/how-to-recover-a-hacked-or-compromised/3p9k5zywla4ku/7The following is an even more extensive account security checklist.
http://mail.google.com/support/bin/static.py?hl=en&page=checklist.cs&tab=29488