The recent passing of former Peace Corps director Sargent Shriver gave us all a somber reminder about the power and beauty found in serving others. Shriver, who helped create the Peace Corps, understood that the desire to serve neighbor and nation is a fundamental human need. Importantly, he also grasped the notion that service programs achieve the greatest good for the most people when they are implemented as smart, coordinated systems.
Today, as we commemorate the Peace Corps' 50th anniversary and look to move service into high gear, we need a new system for service. Because while peoples' desire to serve is still strong, the institutions through which those people organize and deliver service are facing new and unprecedented challenges.
There are now more than 40,000 international nongovernmental organizations devoted to serving those in need. In the U.S., Service Nation is committed to bringing the Peace Corps to scale and in Europe, the European Union has declared 2011 to be the European Year of Volunteering. While it might seem as if the world is awash in a profound commitment to volunteerism and service, we should be careful not confuse an abundance of activity with ease of outcome. Many, if not most, volunteer organizations achieve heroic results despite their challenges of reaching the people that need them, their shoestring budgets, and the difficulties they face in activating and deploying their volunteers.
The service organizations on which we are pinning our hopes are struggling because they are being pressured on two fronts. First, with government and private-sector revenue declining in many economies, the world is looking to the service sector to do even more to help address some of today's most difficult challenges. Second, a combination of globalization, digital technologies and the empowerment of citizens through access to more and better information has changed the way the world works. Service organizations must now find a way to function within -- and take advantage of -- many complex, interconnected global systems. For example, while a nonprofit in New Jersey might have the ability to quickly and easily purchase books from Australia -- thanks to a well-established global system supporting commerce -- it is not able to identify local residents who are interested and qualified to read those books to children.
So how can we apply Shriver's inherent understanding of service as a system in a way that meets our 21st century realities and growing global needs? That was the common goal that brought together global leaders from nonprofits, corporations, academia and government for an online collaboration event called Service Jam, which was sponsored by IBM. More than 15,000 thought leaders from 119 countries joined the three day discussion, including former President George HW Bush, former Senator Harris Wofford, and Patrick Corvington, CEO of the Corporation for National and Community Service.
Developing coherence across the global service community is a daunting challenge. But complex systems like this have been coordinated before; from international transportation networks to the global
retail industry. The Jam participants collectively determined that the global service community could function better -- i.e. could serve more people -- if it improved in four key areas:
In the complete Service Jam report you will find specific commitments from IBM to support the key findings. IBM also aims to put those findings into practice as part of its Centennial Celebration of Service. On June 16, IBM will celebrate its 100th anniversary as a corporation. To help mark this occasion, IBMers will join with their clients, business partners, friends and families to volunteer their time and apply their expertise to civic challenges and societal needs. It will be an example of a new and innovative system of service. I encourage you to visit ibm100.com where you can learn more and join in the effort.
Whether we are setting up disaster relief services in Haiti or dishing out meals at a local soup kitchen, we all want a system for service that allows us operate more effectively. Service Jam represents an important first step, providing a roadmap for developing such a system. The success of any system that evolves will depend on those of us in the service community rallying around a common goal. As Sargent Shriver showed us, that goal is to make the world work better through service.
Follow Stanley S. Litow on Twitter: www.twitter.com/citizenIBM
PatrickMeier In Port-au-Prince with @rsoden from @hotOSM who is giving me a 2-hour training on @openstreetmap & @walkingpapers #Haiti #CrisisMapping | ||
HopeforHaitiFL Just observed Public Health Workers in action at Cornette Primary. Great lessons given grades PreK-4! #haiti #health #education @willinhaiti | ||
wyclef
RT @AFACeAFACe: #Haiti Hundreds, maybe thousands have suffered sexual violence since catastrophic quake http://bit.ly/gjV6nM @Wyclef
8 hours ago from ÜberTwitter
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greencelebrity
Angelina Jolie is hanging in there for the kids with or without Brad Pitt. #greencelebrity #brangelina #haiti http://sns.ly/JWbZy3
9 hours ago from SNS Analytics
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PIH
Nurses & midwives working in #Haiti reflect on the situation one year after the earthquake http://ow.ly/3RKqE
11 hours ago from HootSuite
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greencelebrity Green Celebrity Gossip! Bill Clinton is a #GREEN celebrity -- but George W. Bush? Only when trying to help #HAITI. http://sns.ly/rsbay8 | ||
iafricaNtertain
Angelina Jolie is reportedly in the process of adopting an orphaned girl from Haiti. Get more details here http://bit.ly/f400Ce
15 hours ago from HootSuite
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trevor_neilson
RT @hermothersdot: Good luck @trevor_neilson with event! Thinking of you guys.@RedHourBen: Raise$ for Stillerstrong Help Haiti event htt ...
22 hours ago from web
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wyclef
RT @killatrurasta: @PheMekh let's go for the new#Haiti @wyclef
24 hours ago from ÜberTwitter
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greencelebrity Angelina Jolie is hanging in there for the kids with or without Brad Pitt. #greencelebrity #brangelina #haiti http://sns.ly/JWbZy8 | ||
EdwardNorton
Ben Stiller doing very cool work to help recovery in Haiti. Fun ways to get involved with him. Check it out- http://tinyurl.com/4qrne...
24 hours ago from web
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wyclef
Welcome my man from haiti @killatrurasta to the movement! Soldier to the movement! Warrior for life! The future of Hip Hop Creole!
1 day ago from web
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RedHourBen Raise the most money for Stillerstrong by Wed night to win 2 tix to Help Haiti event. Click Join the Team. http://tinyurl.com/4qrne... | ||
CNNkimsegal
Ira Kurzban Aristide attoney told me he didn't go to #Haiti this weekend & his client does not have the passport #CNN
1 day ago from web
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theIRC
After weeks of calm, demonstrations & burning tires bring parts of Port-au-Prince, #Haiti to a standstill. IRC is monitoring the situation.
1 day ago from web
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damiencave RT @KatzOnEarth: Reporters @tdaniel4, @samayxalaat, @emilytroutman, superdoctor @DokteCoffee tweeting inside (anti-Preval?) protests. #Haiti | ||
BBCBreaking Former Haitian President Aristide has been issued with a new passport enabling him to end exile and return to Haiti, from AFP | ||
ajwsdotorg
Jimmy Taber on Parshat Tetzaveh and a multivariate approach to social justice http://bit.ly/ey5tIa #Haiti #Torah
1 day ago from web
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greencelebrity
Green Celebrity Gossip! Bill Clinton is a #GREEN celebrity -- but George W. Bush? Only when trying to help #HAITI. http://sns.ly/rtbay0
1 day ago from SNS Analytics
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Over the past 10 years new forms of visualizat
I hope some of these volunteers will join our efforts at the Tutor/Ment
In addition, surplus government buildings must be offered up as housing for the homeless before being sold. " (This must include land) http://mon
We need to talk to our government officials and insist that these options are created for people so that there are not children, the elderly or adults living in cars and under bridges and in dispair of ever having a viable life again. Instead have folks use land, provide them with the tools and seeds and materials that will allow them to create their own communitie
As well as being economical
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