You should report issues occurring within an single application to that application’s developer by going to the application’s Profile and clicking the "Contact Developer" link on the bottom of the left column, or by clicking the "Report" link at the bottom of any canvas page within the application. You will then see the option to contact the developer directly.

The following are some common examples of when to contact a developer and when to contact Facebook:

Contact a developer when:

1. The application is not working properly.
2. You have an inquiry about a transaction that occurred within the application.
3. The application contains inappropriate content.
4. You have an inquiry about how an application is using your information.
5. You want to report an interaction with another user that occurred within the application.

Contact Facebook when:

1. The same issue is occurring in multiple applications.
2. The application is asking for your Facebook username and password.
3. You have feedback on your interaction with applications on Facebook.

To optimize your Facebook experience, please download the most up-to-date version of your Internet browser. For more information on upgrading your browser, follow the instructions listed here.

In addition, please try the following steps to troubleshoot the issue you're experiencing:

1. Click out of the application (e.g., click Profile or Inbox at the top of any Facebook page), and then re-open the application.
2. Refresh the page (Ctrl + R on PCs; Cmd + R on Macs).

If the above steps did not resolve the issue, please contact the developer of the application through their Profile Page if:

1. The application hangs during the loading screen.
2. The application loads, but is really slow.
3. The application loads, but will constantly be out of sync.

If the issue you're experiencing is happening with multiple applications and with Facebook Platform in general, please report it to us here.

Lastly, if you are seeing an "Offline mode" or timed out error in your browser as if they’re not connected to the Internet when you try to access you third-party application, you may be experiencing connectivity issues. We'd recommend that you talk directly to your network provider in regards to this issue.

Applications and games created by Lolapps (e.g., Quiz and Gift Creators) are no longer available on Facebook Platform. Applications may be removed by developers for various reasons, or by Facebook for violations of policy.

Because these applications are no longer available on Facebook, they will not publish stories to your News Feed, updates to your Games Dashboard, or requests. In addition, you will no longer be able to interact with Facebook friends through these applications (e.g., inviting Facebook friends to take quizzes). You can continue to play these games by visiting the Lolapps website.

Facebook will continue to focus on making your experience with externally developed games and applications fun and engaging. This change won’t impact any other applications on the Facebook Platform. You can still access the rest of these by using the Games and Applications Dashboards on your home page. As always, you can find new applications by visiting the Application Directory.

Using automation to collect content or other information from Facebook members is not permitted. If you are using special bookmarks or programs to perform actions in applications not built by Facebook, then you may unknowingly be using automation. Further use of these tools can result in your account being permanently disabled.

If you are not using automation and would like to submit a report about the issue, please do so here.

You can find support for an application by an external developer here. Unfortunately, Facebook cannot provide any support for applications built by external developers. If you continue experiencing issues with the Gifts feature on one of your applications, we recommend contacting the developer, via the "Contact Developer" link on the application's page.

If you were prompted to download a file after you've authorized a third-party application, and the web address (URL) in your browser window begins with "http://apps.facebook.com/," then please report this application by following the instructions outlined here.

If you clicked on a Facebook advertisement and you were prompted to download a file, please follow the instructions listed here to report the advertisement.

Before submitting a bug report, please read through the "My application is not functioning properly" FAQ in its entirety here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.