29 May 2010 - 03 Mar 2022
1. Introduction and General Terms
In order to provide you with the full range of BBC services, we sometimes need to collect information about you.
what information the BBC may collect about you;
how the BBC will use information we collect about you;
when the BBC may use your details to contact you;
whether the BBC will disclose your details to anyone else;
your choices regarding the personal information you provide to us;
to provide our services, activities or online content and to deal with your requests and enquiries;
for "service administration purposes", which means that the BBC may contact you for reasons related to the service, activity or online content you have signed up for, as set out in paragraph 4 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance); to contact you about a submission you have made, including any content you provide. For additional information, please see the UGC FAQS (User Generated Content Frequently Asked Questions).
to provide you with information about our services, activities or online content;
to personalise the way BBC content is presented to you (e.g. if the first thing you look at every day on the BBC website is the weather for Luton, we may present this information or a link to it on your homepage);
to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine whether you are accessing the services from the UK or not. If not, you will be re-directed to the international version of the bbc.co.uk website (see paragraph 11 for details); and
to analyse and improve the services offered on BBC websites. to provide you with the most user-friendly navigation experience. The BBC may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
Where the BBC proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
4. When will the BBC contact me?
The BBC may contact you:
in relation to any service, activity or online content you have signed up for in order to ensure that the BBC can deliver the services to you;
where you have opted to receive further correspondence;
in relation to any contribution you have submitted to the BBC, e.g. on the BBC message boards or via text or voicemail message;
to invite you to participate in surveys about the BBC services (participation is always voluntary); and
for marketing purposes where you have specifically agreed to this (see paragraph 5 below