Operations

Though our solutions are technology-based, customer service defines all of Operations—around 25% technical and 75% person-to-person. Teamwork is one of our biggest selling points. Working in Operations means collaborating with people and logistically executing across regions worldwide.

Core Teams Include:

• GTEC – Solving software, hardware, biometric security and networking challenges 24/7.
• GCUS – Dynamically supporting our global clients with live customer service and general assistance.
• Installations – Getting clients up and running on Bloomberg devices.
• Networks – Supporting connectivity on the largest private network in the world.

Enterprise Thinking

Our Enterprise products deliver pure Bloomberg data, which clients can flow into internal data applications. This new delivery model is changing the way we deploy to clients.

Increased Responsibility

Through Enterprise, Networks is responsible for providing not just a link but also support and technical expertise. We partner with client IT to discuss bandwidth, net into systems and track performance of our custom solutions. With this responsibility comes power to directly influence client relationships. Speed up the client’s data feed, and you’re helping their business.

Greater Dividends

Custom-built solutions present incredible challenges, and we’re rising to the occasion. Enterprise networking is empowering our teams to deliver better availability, better up time, better service and better transparency to the customer.

We thrive in one of the fastest-paced cultures in the world—providing 24/7 guidance at the tail-end of the most accelerated software release cycle. That means you can’t be timid. New products and enhancements launch daily, which you are responsible to support. You need to step up and be heard to solve client issues.

GTEC serves clients and colleagues. Inquiries can come from anywhere, from client CEOs to your colleague down the hall. That makes multitasking key. Customers interact with GTEC via phone calls, IB chats and direct help tickets. Internal colleagues may communicate through tickets or internal department chats. Work occurs on and off site, in person and electronically.

As a major line of client feedback, we team with R&D;, the CTO and more, to beta-test all new Bloomberg products. For example, GTEC was the first Bloomberg team to interact with the Bloomberg iPad app.

Who thrives here? Technical people, who can use their expertise to solve real challenges. With no escalation for customer support queries, we empower every GTEC associate to solve any customer problem.

GTEC professionals perform under pressure. Our workstations simulate a trader’s desk with four flat panels, called the "Squat System." We navigate unique client systems, which can include LED screens, dozens of HD panels, etc. Issues handled include Hardware, Software, Connectivity/Network, Login, Function Slowness, Mobile (BlackBerry, iPhone and Windows Mobile), Excel Add-in (Desktop API) and Data Feeds, including Server API and Data License.

At the heart of Bloomberg’s 24/7 solutions, GCUS supports the network by solving real-time client challenges in 16 different languages. Often representing a client’s first interaction with Bloomberg, our representatives display the highest levels of responsiveness. We’re known for our promptness, expertise and passion for delivering exceptional customer service.

GCUS fields questions quickly, answering client calls within 2 seconds on average. We share incoming call flow through a global "follow-the-sun" policy. This ensures that a GCUS representative is always available at a moment’s notice.

Who thrives here? Professionals with enthusiasm, initiative and excellent multi-tasking skills. Candidates also need to demonstrate a gift for anticipating client needs and an ability to think outside the box to solve complex problems.

In this entry-level position, employees gain a valuable insight into the structure of our organization, as well as an introduction to our products, services and clients. We offer ongoing training and development throughout your time in the department to provide professional growth opportunities and expand knowledge of the organization. Career opportunities within the department can include Training, Mentoring, Language Captaincy and Team Leader roles. GCUS representatives also often have the opportunity to move into other roles in Operations or elsewhere in the organization, after having built a successful career in the department.

In these high-visibility project roles, you’ll act as primary client contact, assisting and advising with issues such as the integration of our product onto the customer’s network, ensuring the whole installation process meets the clients’ needs.

Every time a client purchases a Bloomberg subscription, relocates and/or converts hardware or software, it’s up to the Installation Coordinator to make the transition quick and seamless. From a Bloomberg perspective, Installations work with more departments than any other Bloomberg business area. We interact with Sales, Contracts, Accounting, Supply Chain, Networks and more.

Who thrives here? Highly organized project managers with outstanding communication skills, who excel in delivering excellent customer service and working in a team environment.

We provide the fiber-optic and technological framework upon which all Bloomberg data, news and analysis is delivered. Networks connects all data points—whether it’s between Bloomberg offices, data centers or remote nodal sites for clients. We even net directly with IT departments to assure delivery of service required.

Worldwide, there’s a reason that Bloomberg service is faster and more reliable than the Internet. Even Bloomberg.com is more reliable than your typical site. We’ve rarely had a service interruption in our history.

Networks supports a 24/7 staff in all regions, making unprecedented investments to make the Bloomberg network mostly self-run and self-managed. Most companies rely upon managed services to bring connectivity from place to place. At Bloomberg, we prefer to accomplish it ourselves, and gain dividends in reliability.

We act as a company within a company, offering Bloomberg-quality service at a lower cost than outside vendors. We own our equipment and telecommunications lines, building point-to-point but also handling enterprise infrastructure development.

Who thrives here? Inquisitive, assertive, collaborative personalities. Individuals with expertise, who aren’t afraid to contribute fresh ideas. Professionals with the technical perspective to troubleshoot, link and test quickly. People with the communications know-how to sell Networks as a value-added service, internally and externally.