Please refresh your Internet Browser. If you are still experiencing the same error message, let us know below.

If your video won't start at all, please try the following troubleshooting steps:

1. Refresh your Internet Browser
2. Reinstall the latest version of Adobe Flash
3. Disable hardware accelerated playback (re-enable if this doesn't work)
4. Ensure your computer meets our Optimal System Requirements

This could also be an issue with your Internet domain. Some schools and businesses have Internet settings that make it difficult or impossible to stream rentals on YouTube. If you think this could be the case, make sure to contact the appropriate IT person to look into this.

If these steps don't resolve your problem, please fill in the information below and we'll investigate the issue.

If the video you were watching stopped and wouldn't play past a certain point, please try the following troubleshooting steps:

1. Refresh your Internet Browser
2. Ensure that your video rental didn't expire
3. Clear your cache and cookies and refresh your browser again

If the video playback is choppy, try these steps to resolve your issue:

1. Try adjusting the video resolution at the bottom-right corner of the video player. The video may become more fluid if you view it at a lower resolution.
2. Try optimizing your Internet connection by closing as many other browsers, tabs, and applications as possible. While you may not have issues watching other YouTube videos with your Internet connection speed, YouTube Rentals and Live Streaming operate differently. Simply ensuring that the Live Event is the only thing playing on your computer may do the trick.
3. If the video is still choppy, try refreshing your browser, and if you still have issues, re-load your browser completely.
4. Lastly, you can improve your Internet connection speed by restarting your modem and/or router.

If these steps don't resolve your problem, please fill in the information below and we'll investigate the issue.

The first thing you should do is try adjusting your video resolution. If that doesn't work, you can try the following troubleshooting steps:

1. Refresh your Internet Browser
2. Clear your cache and cookies
3. Reinstall the latest version of Adobe Flash
4. Ensure your computer meets our Optimal System Requirements

If these steps don't resolve your problem, please fill in the information below and we'll investigate the issue.

If you're having issues with your audio, please try the following troubleshooting steps:

• Refresh your browser internet browser
• Clear your cache and cookies

If you still encounter the same issue, please fill out the information below and we'll investigate the issue.

Please see our article on error messages for more information and troubleshooting steps.

Most download issues, such as failed downloads or video playback issues even after being 100% downloaded, can be resolved by un-pinning the movie and retrying the download.

If your video starts and stops playing frequently, we recommend that you first download your movie for offline viewing.

If you prefer to stream your movie rather than download it for offline viewing, please try the following steps:

1. Try a different internet connection. If you are on a Wi-Fi connection, switch to 3G or to a different Wi-Fi connection. If you are on a Verizon 3G connection, try a Wi-Fi connection.

   Please note that depending on your data plan, streaming or downloading your movie when not connected to WiFi may result in additional data charges.

2. If you're still encountering problems, please try restarting the Videos app and/or your device.

The Videos app is currently only available for select Android 3.1+ tablets and Android 2.2+ phones.

If you're unable to install the Videos app on your Android 2.2+ phone, please make sure that you have the newest version of Android Market on your phone. If you go to Market on your phone and see a Movies tab on the Market home screen, you should be able to download the Videos app to that device. If you don't see a Movies tab, don't fret - you'll be getting an update to the newest version of Android Market soon.

If you're having problems after getting the update to the newest version of Android Market and have installing the Videos app, we recommend that you uninstall, then reinstall the app:

• Open Android Market
• Press Menu and touch “My Apps”
• Scroll down and select the app in question
• Touch “Uninstall”
• After the app uninstalls, download and install it again.
• If you’re still having trouble, please submit a report below.

If you’re still having trouble, please submit a report below.

If your audio and video go out of sync while streaming the movie on your device, we recommend that you try pausing the movie and restarting. You can also pin your movie for offline viewing for a smoother experience.

Please submit a problem report below if the audio on the movie is distorted, too high or low, or if you experience persistent audio/video sync issues.

We want your movie experience to be perfect in every detail. If you think you've found an error in the movie description or cast list, please let us know in the comments section below. Thanks for your help!

If you see an extra charge from GOOGLE*YouTube on your bank statement, please be assured that it is most likely an authorization request.

Like many other online merchants, Google places a temporary authorization hold on your account to verify that the account is valid and has the necessary funds available. These temporary authorizations are not actual charges; you will be charged only once after this authorization is completed.

To see your receipt, please visit Google Checkout and go to Purchase History. You can also check with your financial institution to confirm the charge for your purchase with Google or to check on the authorization status. If you still have questions, you can read more about temporary authorizations in our Help Center article.