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26 Apr 2011 - 12 Jan 2013
APROCTJAN
09
201020112013
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FAQs Contact Us
Frequently Asked Questions
FAQ Topics:

Delivery Issues
What time should I expect my paper?
Papers should be delivered by 6 a.m. on weekdays and by 7 a.m. on Saturdays, Sundays, and holidays.

I didn't get my paper. Can I have a replacement paper delivered?
Replacement delivery service is available in most areas if you report your missing paper by the day's deadline. The deadlines are:
Monday-Friday: 10:00 a.m.
Saturday: 10:30 a.m.
Sunday: 11 a.m.
Holidays: 10:30 a.m.
Not all areas are eligible for a redelivery. To request a redelivery, please go to the "Comment on Service" section of the Subscriber Services homepage or call the Customer Contact Center.

I reported a missing paper, and replacement delivery was confirmed. When can I expect my replacement paper?
You will receive your redelivered paper the same day, usually by 12:00 p.m. weekdays and 12:30 p.m. Saturdays and holidays and by 1:00 p.m. on Sundays.

I have friends or relatives who received advertisements and/or coupons in their newspaper that I didn't receive. Is that a mistake?
Maybe not. Some advertisements are delivered only to certain areas around the region, so different newspapers have different combinations of circulars and coupons.
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Contact Information
How can I reach the Customer Contact Center?

Online/E-mail:
You may contact us via e-mail.

By Phone:
  • 202-334-6100 or
  • 800-477-4679.
What are the hours of the Customer Contact Center?
  • Monday-Friday 6 a.m. to 5 p.m.
  • Saturday 7 a.m. to 12 p.m.
  • Sunday 7 a.m. to 2 p.m.
  • Holidays 7 a.m. to 12 p.m.
Other Phone Numbers:
  • If you are interested in selling The Post at a retail location, call 202-334-5280.
  • To report a problem with a vending machine, call 202-334-5280.
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Vacation/Temporary Stops
Can I stop the paper for just one day?
Yes. Temporary stops can be entered for as little as one day.

Can I enter a temporary stop without choosing a restart date?
No. If you're not sure when you'd like your service to resume, please contact the Customer Contact Center.

Is it too late to stop tomorrow's paper?
You must enter your temporary stop request by the following deadlines:
Tuesday-Saturday: Enter request by the previous day, 5 p.m.
Sunday: Enter request by the previous Friday, 5 p.m.
Monday: Enter request by the previous Sunday, 12 p.m.
How far in advance can I enter a temporary stop?
You can enter a temporary stop up to six weeks in advance.

What is the longest period of time for which I can stop my paper?
The longest vacation/temporary stop you can enter is twelve months.

How can I change/cancel my temporary stop once it has been entered?
You can change a temporary stop request online.

Can I have the papers held for me while I'm out of town, then delivered when I return?
No. We are unable to offer this service.

Will my account be credited for the papers I don't receive?
You will not be charged for newspapers you don't receive. Your distributor may credit you for those papers on your next bill or extend your subscription by the number of papers you don't receive. You may also donate credit for the papers you don't receive to schools in your area via the Newspaper in Education program.

How can I get back issues of the newspaper?
  • To obtain back issues for the last six months, you may call The Post's back issue office at 202-334-7239, Tuesday through Thursday, 11:30 a.m.-1:30 p.m.
  • Papers more than 30 days but less than six months old are available by mail from our Back Copy Department. Daily editions (Mon.-Sat.) and Sunday editions are $10 each. The price includes postage, except for international orders (which require an additional $10 per copy for shipping).
  • You can search for complete articles dating to 1987 in our archives. Go to www.washingtonpost.com/search​, where you can also search for historical article images and photos dating to 1877.
I entered a temporary stop, but papers are still being delivered. What do I do?
Please call the Customer Contact Center.
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View Account or Pay Bill
Where can I view my account activity?
Account activity, including payments, credits and temporary stops, can be viewed in the "View Account" section of the Subscriber Services homepage. Some subscribers' billing information is not available online. If your information is not available, please contact your distributor or the Customer Contact Center.

How much do I owe?
Your current balance can be viewed in the "View Account" section of the Subscriber Services homepage. The balance may differ from that shown on your most recent bill because of activity since the billing date. Some subscribers' billing information is not available online. If your information is not available, please contact your distributor or the Customer Contact Center.

Can I make a one-time payment?
You can make a one-time payment using your credit or debit card, or a bank account, in the "Make a Payment" section of the Subscriber Services website or call the Customer Contact Center. You can also sign up for Easy Pay automatic payment and never have to worry about making a payment again.

Why did I receive more than one bill so closely together?
You may have received multiple bills if you recently made changes to your subscription or because of recent changes in The Washington Post billing system. You can view your most up-to-date balance by going to the "View Account" section of the Subscriber Services homepage. Call the Customer Contact Center if your information is not available online.

Why can't I see my bill online?
If you are being billed by your Washington Post distributor, your billing information is not available online. Contact your distributor directly. Your distributor's contact information can be found once you log in to Subscriber Services.

Can I switch to Easy Pay automatic payment?
Switching to Easy Pay automatic payment is easy and fast. Sign up in the "View Account" section of the Subscriber Services website or call the Customer Contact Center.

How are credits applied to my account?
Credits are typically applied to your account by extending your service for the corresponding number of credits. For instance, if you receive a missed-paper credit for two days, your subscription would be extended an additional two days.

What is my "Paid-Through Date"?
The Washington Post bills subscribers in advance. Your "Paid-Through Date" indicates the date through which your last payment has extended your subscription. However, The Washington Post will keep delivering your paper until you call and ask us not to.

Why do I have a balance if I recently made a payment?
The Washington Post bills subscribers in advance. If your last payment was made to cover a previous balance, then any papers received since then have not been paid for.

Is there an explanation of how to read my bill?
Yes. A detailed explanation of your bill can be found by clicking here.

How can I pay my bill?
You can make a payment online by going to the "Pay Bill" section of the Subscriber Services homepage. You can pay with a Visa, MasterCard or American Express credit card, or a bank account. You can also make a credit card payment by calling the Customer Contact Center or mail a check for payment to:

The Washington Post
P.O. Box 85680
Richmond, VA 23285-5680

I have a question about my bill. Whom should I call?
Please call the Customer Contact Center and a representative will help you, or you can contact your Washington Post distributor directly. Your distributor's contact information can be found once you log in to Subscriber Services.
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PostPoints
What is PostPoints?
PostPoints is a reader rewards program for Washington Post readers. Joining is free and you'll earn rewards for things you already do. If you are a Washington Post subscriber, you'll get added benefits like access to The Washington Post archives back to 1877, exclusive invitations to events, savings and more.

How do I join PostPoints?
Learn more and join PostPoints at www.washingtonpost.com/postpoints​. Joining is free.

How do I find information about my PostPoints account?
Log on to your account by going to www.washingtonpost.com/postpoints​, where you can view your account information, Points total, and get frequent updates about the program.
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Questions About News Content
How do I send a letter to the editor?
Letters to the Editor and Free for All submissions can be sent via e-mail to letters@washpost.com or by mail to:

Letters to the Editor
The Washington Post
1150 15th Street, NW
Washington, DC 20071

The Post requests adherence to the following guidelines concerning letter submissions:

Letters must be exclusive to The Post, must be signed and must include the writer's home address and home and business telephone numbers. Because of space limitations, letters published are subject to abridgment. Because of the number of letters we receive, we are unable to acknowledge those we cannot publish.

Problems With the Website
I can't log on to Subscriber Services. What should I do?
Subscribers who encounter problems with the Subscriber Services site may call the Customer Contact Center at 202-334-6100 or 1-800-477-4679 outside the metro area to complete their transactions.
Subscribers may also send e-mail inquiries about their account to homedelivery@washpost.com​.
For technical issues, subscribers may contact washingtonpost.com's Customer Care group at 202-334-9900 or via e-mail at custhelp-wp@washingtonpost.com​. The Customer Care group can provide registration and authorization assistance on washingtonpost.com with a response time of 24-48 hours.
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Stopping a Subscription
I want to cancel my subscription. What should I do?
We continue to deliver your newspaper until you ask us not to. If you'd like to stop a subscription please call the Customer Contact Center at 202-334-6100.
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