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Explaining government's role

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 The United States Capitol building is shown. | AP Photo

Americans know very little about their government, the authors write. | AP Photo

Americans do not love their government. In fact, they don’t even like it.

Last summer, the federal government ranked dead last in approval among 25 major industries, according to a Gallup poll. Even lawyers and oil tycoons receive better marks.

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The constant government-bashing from the right probably has a lot to do with this. But it’s also because people can’t be expected to like something they know so little about. Even the majority of those who receive direct benefits from the government like Social Security or unemployment, do not know that government is the source, according to recent studies.

At the same time, those of us who are aware when we’re interacting with government usually do so under less-than-ideal circumstances — when a tax deadline looms, when a parent or spouse is sick or has died. Unfortunately, government doesn’t usually try and make these difficult interactions any easier.

So we’ve devised “iGov”—a set of principles and practices, outlined below, that can help make government more accessible, more comprehensible and perhaps even more human.

We proposed a “taxpayer receipt” last year, a one-stop way for citizens to know exactly where their tax money goes. That idea has been widely embraced. Bipartisan legislation was introduced in the House and Senate, and the White House released its own version of the receipt online.

This was a strong start. But “iGov” can take the concept several steps further. Over the long-term, we need a system that presents an accurate, comprehensive picture of the tangled relationships among government, citizens and their communities. This system would line up costs (taxes, fees and the like) and benefits (Social Security, Medicare, subsidized school loans) side-by-side — giving all Americans a personalized peek into the bureaucracy they both finance and depend on over the course of their lives. The result, we hope, would be a better-informed citizenry—and a citizenry less hostile to government, since it would now be informed about what government really does.

iGov would offer citizens an easy way to track their relationship with the federal government over their lifetimes. Each citizen would have his or her own iGov account, through which the federal government would be able to present the accumulation of the benefits that a person has ever received from across the government. A single click would reveal what the government has meant in a person’s life, in the most concrete terms.

Specifically, iGov would offer all Americans the chance to see their income, taxes paid on that income and personal benefits received. Costs, meanwhile, would be reflected via a longitudinal version of the tax¬payer receipt we proposed in our earlier articles. For programs harder to quantify on a per-citizen basis, like roads and education, agencies could show costs and benefits via Google maps. The model here would be the way in which the Obama administration highlighted the benefits of the Recovery Act using a map that breaks down costs to the level of state or ZIP code.

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