YouTube Help

We are aware of this and engineering and product are working on a resolution!

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On the video page you should be able to filter to see only Liked and Commented videos, however, this option has not been released yet.

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If you’re a Partner and you're confused around how to upload a banner, that’s because things have changed a bit! Now, you don’t have to upload a separate image for a banner, you can include it into the background image.

• Navigate to the Edit Channelarea and upload a background image.
• After uploading your background image, set a number of pixels (up to 150 pixels) for how large you want your banner space to be. We call this Banner Height.
• If you have an existing banner/image map that is being covered up by the channel modules, just set the Banner Height to a number tall enough to make enough space for your image to be seen (again, up to 150 pixels).

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You can auto-play your featured video, to do this click edit above the featured video and check the box to have the video set to autoplay.

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Go to the "Feed" tab on your channel, and then you can filter by all activity (including channel comments) or comments only.

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This is by design, you can see the subscriber count in the upper right of the channel along with other stats.

If you would like to submit your feedback on this topic, you can participate in the discussion inside the Feedback and Suggestions forum.

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Users have reported that their browsers have been crashing during the upload process due to excessive memory consumption. Please let us know if you are having this issue here.

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If you are unable to remove the tag yt3d:enable=true from your video, go to the bottom right of the my_videos_edit page and select This video is not stereoscopic under Stereoscopic Video Options.

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We had an issue with publishing to subscribers over the weekend and our engineers began working on it immediately. This process has taken longer than we’d like due to the backlog, but we’ve made a lot of progress and will have all videos uploaded between Friday and Monday mornings published to your subscribers by the end of the day tomorrow (9/21). For newer videos, we’re seeing an average delay of 20 minutes (and up to a couple of hours). We expect subscription activity to return to normal by the end of this week and apologize for the inconvenience.

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If you're wondering why you are unable to make new subscriptions to YouTube channels, it could be due to the fact you already have the maximum number of subscriptions.

YouTube recently introduced a subscription limit. You can subscribe to 2000 YouTube channels. If you're seeing a message indicating that you do not have enough subscribers to subscribe to a new channel, it means you already have 2000 subscriptions and have reached the subscription limit. If you've reached the limit and want to add a new subscription, just unsubscribe from a channel which you don't view frequently, and then you'll be able to subscribe to the desired channel.

In rare cases, if you have a significant number of subscribers, you may be able to have over 2000 subscriptions.

To learn more about subscriptions, please see the following page.

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The option to email a video to all friends is no longer available. The best way to alert all of your friends of a new upload is by posting a bulletin on your Channel page. It will then appear on all of your friends' homepages.

Learn more about Channel bulletins.

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If you see Error, Try Again when posting a comment on a video, you may be receiving the error due to the contents of your post. Please review and edit your comment, then try again. Examples of prohibited content include hyperlinks, ASCII art, and single letters.

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Users have reported three issues pertaining to Recent Activity and Bulletin behavior:

1. Recent Activity items are not deleting as intended.
2. Bulletins are not appearing and remaining live when posted.
3. Your Recent Activity appears in other feeds even when you chose to set their activity as private

We appreciate your patience as we work to resolve this issue. Check here and in the forums for updates.

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Some of you are having issues watching YouTube Videos. If you can hear audio, but are not seeing the video, you've come to the right place. Please try one, or both, of the following workarounds to temporarily fix this issue:

• Right click on the player > click Settings > Disable Hardware Acceleration > Refresh your Internet Browser
• Try closing your browser and re-load the video

You can also visit our forum post for the most up-to-date information regarding this issue. We also really appreciate your feedback, so please respond to the post with:

1. What do you see: (a black box, white box, a green line, weird colors -- please be specific)
2. Your Operating System (Mac OSX, Windows 7, Windows XP, etc)
3. Internet Browser and version (Safari, Chome 7, Internet Explorer 7, Opera, etc)
4. Video Card if you know it
5. Adobe Flash version if you know it

Thanks for your patience as we investigate this issue.

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If you have Adobe Flash Player 9.0.115.0 or later installed, read this Adobe article for help.

Find out your version of Adobe Flash Player at http://youtube.com/swf_test.html. (Note: Video will not play)

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Users using an outdated browser version will see an error message on the video player when trying to watch videos. This error message encourages you to upgrade to the most recent version of your browser. You can either choose to upgrade, or continue watching the video. To learn more, please visit the following Help Center article:
http://www.google.com/support/youtube/bin/answer.py?&answer;=175292

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There are two messages which suggest that you upgrade to a more recent version of your browser.

• One error message appears over the video player
• The other message appears on YouTube pages.

If you upgrade your browser to a more recent version of your browser, then the error messages will both disappear.

If you choose to ignore the recommendation to upgrade your browser, the error message over the video player will disappear. The message which appears in a banner on YouTube pages, however, will not disappear. This banner messaging will remain on YouTube pages as a reminder to you to upgrade your browser. Every few weeks, the message on the video player will appear again as an extra reminder to upgrade to a more recent version of your browser.

In summary: there are two error messages. Both will disappear if you upgrade to a more recent version of your browser.

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Some users are having difficulty playing videos in HQ using the YouTube application for Android, starting sometime around 1/12/2011. They report that they are only able to view videos on their Android devices in normal quality.

We are working to correct this issue in the Android YouTube application, running on Android operating systems 2.2+.

Videos created before the correction may still be unable to be viewed in HQ. We are aware of this issue and thank you for your patience as we work to resolve quality discrepancies.

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Those of you using Internet Explorer may be seeing the following error message when trying to view videos on a channel page:

'Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player.'

Until this is corrected, please:

1. Disable 'Compatibility Mode' in your browser by clicking on the icon to the right of the address bar that looks like a broken page, or by accessing the 'tools' menu
2. Use a browser other than Internet Explorer

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If you're using an Android device with an operating system of 2.2 or higher, you may receive the following error message when playing videos, regardless of whether you are on WiFi or 3G, on HQ or standard quality:

• "There was a problem playing. Touch to retry."

We are currently working on an update for the Android YouTube app v2.1.6 to resolve this issue.

As a temporary workaround, some users have found that rebooting the phone (turning it off, taking out the battery, reinserting and turning the phone back on) fixes this problem and videos begin playing normally again. Or, you can also use our mobile website (m.youtube.com) until the update is released. Thanks for your patience.

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If you're a Google Apps user and are having trouble using YouTube, please see this Help Center article which explains what has occurred to your Account and provides resources where you can get help.

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YouTube Movies are currently unavailable on Google TV. If you rented a movie with the intention of watching it on Google TV, please contact us. In your report, please specify that you are a Google TV user.

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YouTube Movies are currently unavailable on Chromebooks and computers running Chrome OS. If you rented a movie with the intention of watching it on your Chromebook, please contact us. In your report, please specify that you are using Chrome OS.

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YouTube employs proprietary technology to prevent the artificial inflation of a video’s viewcount by spam bots, malware and other means. We validate views to ensure the accuracy of the viewcount of all videos beginning with the first view. This validation process becomes publicly visible when the viewcount reaches 300. At this point, the viewcount may slow or temporarily freeze until we have time to verify that all further views are legitimate. Rest assured that the views system is working as intended, and that the viewcount will update as soon as the system has verified the legitimacy of the views.

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If the site's not allowing you to comment on a video, it may be because you're attempting to enter HTML, a URL, or special characters. Please keep in mind that YouTube doesn't allow any of those within comments. It's also possible that you've been blocked from commenting on that video or that the user has set their comments to appear once they've approved them.

More info here: Community Help Forums

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If you're a Google Apps user and are having trouble using YouTube, please see this Help Center article which explains what has occurred to your Account and provides resources where you can get help.

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At the moment it is not possible to expand some annotations beyond the left third of the annotations editor display on letterboxed (non 16:9) videos. This issue is temporary and should be resolved shortly.

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Many users are reporting that changes made on the /my_videos_edit page are not being saved properly. As a temporary solution while we work to fix this, please edit the video details on the watch page, as outlined here.

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Please make sure all the videos in your playlist reach the end completely for them to autoplay sequentially.

Also, a playlist may skip videos if it contains private videos or videos that were removed from YouTube. You may want to consider removing unavailable content from your playlist.

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Trouble signing into a linked YouTube-Google Account? It could be that you're using the wrong username / password combination. You can use either:

1. Your YouTube username + Google Account password

or


2. Your Google Account email address + Google Account password

• Read our Help Center article FAQ which addresses all questions about linked YouTube-Google Accounts.


• To learn more about Google Accounts, click here.


• Not sure of your Google Account username? Click here.


• Can't remember your Google Account password? Have it reset and emailed to you by clicking here.

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Usually, when you delete a Google Account, all related Google Services are deleted at the same time. There was a long-standing bug with linked YouTube-Google Accounts. When you deleted your Google Account, YouTube as a service was not deleted.

Your YouTube Account was tied to the Google Account. Since the Google Account was deleted, the Google Account and YouTube password became invalid. You were consequently unable sign into the YouTube Account. The bug caused the content in your YouTube Account still remained live for a while though.

We’ve fixed this bug, and now when you delete your Google Account the entire Google Account, and related services (YouTube included), will be deleted.

We’re also retro-actively deleting the YouTube Accounts which were impacted by the bug and which were not deleted at the same time when you deleted the Google Account. These YouTube Accounts were inaccessible but the videos were still live on the site. The bug has now been corrected and the YouTube Accounts and associated content have been deleted.

To learn more about this situation, please see this Help Center article.

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You must disable any ad-blocking extensions or add-ons in order to see this page since they may block any ad-related content.

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There are a number of reasons this may happen, which are all listed here.

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Please visit our Monetization Basics section in the Help Center if you are having issues enabling a video for monetization or still do not see ads after submitting for review.

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For more information on what you’re supposed to see in your reports, please visit the Estimated Earnings section of our YouTube Analytics Help Center hub.

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You will need to go into your new AdSense account and grant 3rd-party access to YouTube through your Account settings page under Access and authorization.

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You will need to contact your technical account manager or partner-support@youtube.com with your new AdSense account until this issue is resolved.

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You’ll need to check your inbox for an email from adsense-noreply@google.com to verify why your account may have been disapproved.

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