Because the confidentiality of your
information is important to us, we are committed to ensure
that the privacy of your information is protected. The trust
you have confided in us is, and will always be, the essential
driving force that we work hard to protect, maintain and
enhance. We assure you that your information is used solely
for the legitimate business purposes for which the information
was disclosed. Customer information privacy and security
rank high on our list of priorities. We therefore offer
this covenant as a sign of our pledge to you that:
- We shall protect and maintain
any information we have on you strictly in accordance
with the highest standards of information security and
privacy.
- We shall restrict information
utilization and management to the minimum level required
to provide you with the superior service that meets your
demands and expectations, and keeps you abreast of service/product
offerings as well as other windows of opportunity of interest
to you.
- We shall entrust information management
functions only to authorized personnel who received proper
training on customer information management techniques.
Employees who breach this commitment will be subject to
disciplinary actions, including legal liability, as may
be prescribed by the Bank.
- We shall not disclose any customer-specific
information to any third party unless we are required
to do so by law.
- We shall always monitor information
confidentiality. If we are to engage an external agency
for provision of support services, we shall bind them
by our established information privacy standards, and
shall further secure for ourselves the right to carry
out inspections to verify levels of compliance.
- We shall exchange customer-related
information only with reputable references and clearinghouse
service operators and only for credit, verification and
risk management report generation purposes.
- We shall not use nor offer for
use to others, either internally or externally, any personal
medical information that is collected for a particular
purpose, other than for the underwriting or management
of an insurance policy, claim or a customer account, or
as was originally disclosed to the customer when the information
was initially obtained, or in such manner as the customer
may specifically authorize us to use or offer to be used.
- We shall exert every reasonable
effort to keep customer files complete, updated, true
and accurate in a timely manner. We shall inform you when
and where you can access your account related information
comfortably and conveniently, except when the law prohibits
such access, and the manner in which you can notify us
of any errors for immediate correction.
- In order to ensure that you will not be exposed to any
hoax or false e-mails, we shall not send you any e-mail
messages except through our dedicated domain ( anb.com.sa
)
We shall always strive to evaluate
our performance against generally accepted performance criteria
to ensure the strict compliance with our standards, especially
where they relate to the maintenance and protection of customer
information privacy. We shall endeavor to carry out our
tasks in such manner so as to fulfill our pledge in all
communities where we maintain a business operation.
Arab National Bank's Website Customer
Information Privacy Policy
This section sets forth our policy
in relation to personal information you may provide in connection
with your visit to our website. Our ultimate goal is to
protect the privacy of your information the Internet in
a manner consistent with the protection level accorded to
this information as if it were given through any other delivery
channel, including but not limited to, the branch network,
Al Arabi ATM and/or Hatif Al Arabi:
- You are free to visit our website
and browse our products/services and career opportunities.
You can also get a summary of the latest developments,
news or other services of the Bank without requiring you
to provide any personal information.
- If you elect to provide us with
your personal details such as an address, phone or fax
number, or other static or introductory data as a customer
of Arab National Bank, we shall not disclose such personal
information to any external agency unless we are required
to disclose the information by law. We shall protect the
information in accordance to our own Information Security
and Privacy standards.
- We sometimes use 'cookies' to
provide you with an enhanced service standard and/or guard
against potential information security/privacy risks.
A 'cookie' is a small piece of information the website
stores on your own computer that we can subsequently retrieve.
We use cookies for a number of administrative reasons,
including storage of your information preferences in order
that you will not have to re-enter these each time you
visit our website. These 'cookies' do not contain anything
that would enable any third party to contact you by phone,
e-mail or 'snail mail' (regular postal service). Additionally,
you can configure your own Internet browser to alert you
when a cookie is installed or to jam installation.
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