WHO
Dr. Helen Riess
WHAT
Riess, director of the Empathy and Relational Science Program in the Department of Psychiatry at Massachusetts General Hospital, and associate clinical professor of psychiatry at Harvard Medical School, recently published a study showing that explicitly teaching empathy to doctorsin- training improves their interactions with patients.
Q. It seems like everyone complains about the lack of understanding in doctors and other medical personnel.
A. Contemporary physicians are facing tremendous pressures in terms of the number of patients they're expected to see, the short amount of time in which they have to see them, the complexity of the health problems, and the increasingly burdensome documentation requirements. I firmly believe that empathy is challenged and to some extent driven down by many of the factors that are beleaguering health care today.