Welcome to MSN Video Player.

Now you can watch video clips and full-length episodes of your favourite TV shows on MSN - and completely free. Just remember to bookmark the page so you can easily come back for more!

We hope you enjoy the service.

The MSN Video Player Team


Frequently asked questions

Q: What are my system's minimum requirements to view videos on MSN Video Player?
Q: How do I find and watch a video?
Q: I want to share a link to a video in MSN Video Player. How do I do that?
Q: How can I queue and manage videos?
Q: How can I prevent my child from viewing the content on the site?
Q: How does the age-gating function work?
Q: I'm unable to see the programme guidance. Where is it?
Q: What are the terms and conditions for MSN Video Player?
Q: When I try to play a video I get a message that says 'We're sorry, this video cannot be played from your current location'
Q: I'm unable to watch a video from my location, and I am in the UK. Why?
Q: What is Silverlight?
Q: Why doesn't Silverlight work with my browser?
Q: What is Silverlight Smooth Streaming?
Q: What is your specification for HD?
Q: Can I download programmes onto my computer?
Q: I want to watch a clip / show and am being asked to download Silverlight. Why?
Q: Who should I contact if I have a question or complaint about MSN Video Player?


Q: What are my system's minimum requirements to view videos on MSN Video Player?

A: To watch videos on MSN Video Player, your computer must meet the following system requirements:

- Microsoft Windows 2000, Microsoft Windows Millennium Edition, Windows XP, Windows Vista, Windows 7 or Mac OS X v10.4.
- At least a 1 gigahertz (GHz) processor.
- 512 megabytes (MB) of RAM.
- Adobe Flash Player 8 or later.
- Screen resolution of 1024x768 or higher and a 256-color video card.
- Windows Internet Explorer 6 or later with JavaScript enabled, or Firefox 2.0 or later.
- A 16-bit sound card.

Note on Silverlight
- The quality of the video is adapted to your computer and download connection speed to give you the best playback experience possible. To provide the best video experience, we recommend a download connection speed of 1,000 Kbps or higher. To test your download connection speed, visit SpeedTest.net, and then follow the on-screen instructions. To increase the speed of your broadband connection, contact your Internet service provider.
- Microsoft Silverlight is a Microsoft technology that works on Windows and Macintosh operating systems and enables the delivery of the best online video experience. For more information, including the system requirements for Microsoft Silverlight, see the Microsoft Silverlight FAQ. Microsoft Silverlight isn't supported for all combinations of browsers and operating systems. To check if your browser and operating system support Microsoft Silverlight or to check if you already have Microsoft Silverlight installed on your computer, go to Get Started - Install Silverlight, and then, under Verify your system requirements, click Silverlight-compatible.


Q: How do I find and watch a video?

A: Videos are represented on the MSN Video Player website with a thumbnail image that you can point to for more information and a preview of the video. You can search for videos by keywords or categories, and browse for popular, recently uploaded, and related videos.
1. Go to the MSN Video Player website.
2. To find a video to watch, do any of the following:

  • To watch popular or recently added videos, browse the video thumbnails on the MSN Video Player homepage.
  • To browse videos by channel, near the top of the page, click the tab that describes the type of video that you want.
  • To search for videos related to a particular subject, event, or individual, type a keyword in the search box at the top of the page, and then click the search button . For instance, you might type the name of a TV show, an actor, or a news story you're interested in.

    3. Click the video thumbnail to begin playing the video.
    4. To control the video playback, point to the video player window, and then do any of the following:

  • To pause, click the pause button
  • To resume play, click the play button
  • To mute or unmute the sound, click the volume button
  • To adjust the volume, point to the volume button , and then use the volume slider.
  • To view the video on your full screen, click the full screen mode button
  • To return to regular view, click the normal screen mode button
  • To dim the rest of the screen and make the video player easier to see, click DIM LIGHTS.

    Note
    After you've clicked to watch a video, you can find links to other similar and related videos on the video player page.


    Q: I want to share a link to a video in MSN Video Player. How do I do that?

    A: There are several ways to share videos that you find on MSN Video Player with your friends. You can send links by e-mail or instant message, embed videos on your website or blog, or post the video to your space on a social networking site such as MySpace or Facebook. Some of the options below may not be available for certain videos, because the video providers have chosen not to allow them.

    1. Search or browse for a video that you want to share. For more information, see Find and watch videos.
    2. Click the video thumbnail to begin playing the video.
    3. To the left of the video player, click SHARE.
    4. Do one or more of the following:

    Send a Link to a Video

    a. Click in the Link box, and then press CTRL+C to copy the link to your clipboard.
    b. Open an e-mail or instant message, and press CTRL+V to paste the link into the message before you send it.
    Note
    To open an e-mail message in your default e-mail program, with the video link already pasted into the message, in the Share pane, click Email.

    Embed a video in your website or blog

    a. Click in the Embed Video box (where content owners have agreed to this), and then press CTRL+C to copy the HTML embed code to your clipboard.
    b. Paste the HTML embed code into your website or blog to insert a video player which plays the video from MSN Video Player.
    c. Note: This functionality is available only when viewing video in Flash

    Post a video to a social networking site

    d. Under Post Video, click the icon for the social networking site that you belong to.
    e. Sign in to the social networking site with the credentials for your account on the site, and then follow the on-screen instructions.


    Q: How can I queue and manage videos? A: With MSN Video Player, you can queue up to 30 videos so that you can watch them in sequence.
    1. Go to the MSN Video Player website.
    2. Do one or more of the following:

    Add a video to your queue

    a. Search or browse for a video that you want to add to your queue. For more information, see Find and watch videos.
    b. On the lower-right corner of the video thumbnail, click the plus icon .

    View or play videos in your queue

    a. At the top of the page, click QUEUE.
    b. The video player begins playing the first video in your queue. To see your whole queue, to the right of the video player, click the UP NEXT tab.
    c. To play another video in your queue, on the UP NEXT tab, click the video thumbnail.

    Remove a video from your queue

    a. At the top of the page, click QUEUE.
    b. To see your whole queue, to the right of the video player, click the UP NEXT tab.
    c. On the lower-left corner of the video thumbnail, click the cross icon .

    Note
    You can't remove a video from your queue while the video is playing. Videos are automatically removed from your queue after you've watched them.


    Q: How can I prevent my child from viewing the content on the site?

    A: The MSN UK site is designed for those over 13. As always parents should put in place the appropriate controls on their computer for their children. Both Windows and Internet Explorer products have these capabilities and instructions on how to use them can be found here for Window's operating system:

    http://www.microsoft.com/windows/windows-7/features/parental-controls.aspx

    And for Internet Explorer browser:

    http://windows.microsoft.com/en-US/windows-vista/Change-Internet-Explorer-Content-settings

    We encourage any parents or guardians that wish to restrict access to the site to do so by using the parental controls available to them. For more information online safety for children and parental controls please see:

    http://www.microsoft.com/protect/family/age/stages.mspx

    More information on Microsoft's efforts in online security can be found here:

    http://www.microsoft.com/uk/citizenship/innovating/safeandsecure/default.mspx

    In addition to utilising Windows and Interet Explorer's parental controls, MSN Video Player offers age-gating functionality. When you attempt to view a video on MSN Video Player and that video contains a parental guidance warning, you will be asked to provide your date of birth. If this shows you are younger than the video requires, then the video will show as not available.


    Q: How does the age-gating function work?

    A:When visiting the MSN Video Player for the first time, users are asked to provide their date of birth. If the viewer's given age is younger than a video requires, then such videos will not be available for viewing. If you verify your age when viewing Flash videos, and then go to view a video in Silverlight, you may find that you are asked to verify your age once for each application. Once verified for both, you should not be asked again.


    Q: I'm unable to see the programme guidance. Where is it?

    A: Guidance is provided before content is viewed in the information panel near the thumbnail or player, as well as warnings at the beginning of every programme where recommended by the content owners and providers. Unlike other video on demand platforms in the UK, the MSN Video Player is targeted at adults, over 18s.


    Q: What are the terms and conditions for MSN Video Player?

    A: The terms and conditions for MSN Video Player can be found here, the Microsoft Service Agreement.


    Q: When I try to play a video I get a message that says 'We're sorry, this video cannot be played from your current location'

    A: Unfortunately our license agreements prevent us from streaming video in MSN Video Player outside the UK. Prior to the video being played, we will attempt to determine where your computer is located via your IP address.

    If you think you are running a UK IP address, please let us know via the Feedback link at the bottom of any page on MSN Video Player.


    Q: I'm unable to watch a video from my location, and I am in the UK. Why?

    A: The issue may be connected to how your ISP routes your IP address. Please re-install both Silverlight and Flash plug-ins. If you are still unable to watch videos please contact your Internet Service Provider for support.


    Q: What is Silverlight?

    A: Silverlight is a cross-browser, cross-platform and cross-device browser plug-in that delivers applications and experiences on the Web. A free download that installs in seconds, Silverlight enables a new class of rich, secure and scalable cross-platform experiences.

    For more information, visit this website:

    http://www.microsoft.com/silverlight/overview/default.aspx


    Q: Why doesn't Silverlight work with my browser?

    A: Currently Silverlight works with the following browsers: Windows Internet Explorer 6,7,8 and 9, Firefox 2 and 3, Google Chrome and Safari 3 and 4, depending on your operating system.

    For a full list of OS and browser combinations, visit this website:

    http://www.microsoft.com/silverlight/get-started/install/default.aspx

    Microsoft hopes to add more browsers in the coming months and years and is committed to providing the widest audience possible access to the great content available on MSN Video Player.


    Q: What is Silverlight Smooth Streaming?

    A: With Smooth Streaming, you will get minimal buffering and fast start-up time, by adapting the quality of the video stream in real-time based upon your changing bandwidth and CPU conditions.

    For more information, visit this website:

    http://www.microsoft.com/silverlight/smoothstreaming/


    Q: What is your specification for HD?

    A: Where available, MSN Video Player offers High Definition content to the following specification: a bitrate of up to 6Mbps with a resolution of 1920 pixels wide by 1080 pixels high


    Q: Can I download programmes onto my computer?

    A: No, MSN Video Player offers a streaming video service only.


    Q: I want to watch a clip / show and am being asked to download Silverlight. Why?

    A: By choosing to download Silverlight you will be able to view content in HD and receive an enhanced viewing experience using Silverlight's Smooth Streaming functionality (where available). This is optional however, and you can simply press the 'Remind me later' link to opt out.

    For more information, visit this website:

    http://www.microsoft.com/silverlight/overview/default.aspx


    Q: Who should I contact if I have a question or complaint about MSN Video Player?

    A: You can contact Microsoft at:
    Microsoft Limited
    Microsoft Campus, Thames Valley Park, Reading. RG6 1WG.
    Email address: ukvided@microsoft.com
    microsoft.co.uk p
    In addition, ATVOD regulates the editorial content of on-demand programme services such as MSN Video Player.

    ATVOD can be contacted at:
    ATVOD
    ATVOD Complaints
    PO Box 561
    Walton on Thames
    KT12 9DA
    complaints@atvod.co.uk
    www.atvod.co.uk'

    For complaints about advertising, you can contact Microsoft or the Advertising Standards Authority, which regulates advertising on on-demand programme services:

    Advertising Standards Authority
    Mid City Place
    71 High Holborn
    London
    WC1V 6QT
    www.asa.org.uk/Complaints/How-to-complain.aspx