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25 Dec 2010 - 08 Mar 2016
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Pre-Sale Questions
Back to Theme Support
Here are some of the most common pre-sale questions we get asked from people. Feel free to send us your a question using the form at the end of this page, if your question is not answered here.
General Questions
Do the themes use a 3rd party plugin for their Shopping cart and eCommerce functionality?
Are your themes meant for online shops that have lots of products eg a few thousand?
If I want to disable the Shopping Cart and use a 3rd party WordPress plugin for it or use an entirely different shopping cart script, can I do that?
Do your themes work with xxx plugin?
Do I need to know PHP or any other programming language in order to install, use and maintain the theme?
Do I have to use SSL on checkout pages?
Can I have admin access to the online demo so I can try out the backend?
Is there a way to create wholesale accounts to display different prices for a group of logged in users?
Is there some way I can disable the ecommerce functionality for now, and use your theme like a catalog site, and then enable it later?
Is my only cost that of purchasing the theme or is there an annual cost for e-commerce support?
License
I was wondering if you sell/ allow developer or designer licenses?
I’m interested in purchasing one of your themes, and I would like to use it for about  5-10 websites.  My question is : Do I have to buy it separately for each of my websites?  In this case do you offer any discount?
How do you handle licensing when there is a staging site and a live site (development site and production site) for the same store?
Theme Requirements
Do the themes have any Hosting requirements?
I see this:   “Webserver operating system Unix, Linux (no Windows Server please)”.
However, I’m using a PC with Windows 7. Will I be able to install you template and work on it?
But why the restriction “no Windows Server”?  I’ve installed a number of other WordPress themes on my Windows Server without problems.
Do you have any Hosting recommendations for your eCommerce Themes?
Would your Themes work with xxx Host?
Products
How are products uploaded?
My products come in many variations and each variation may or may not affect the product’s final selling price.  Do you offer a solution for this?
What about product personalization?  I sell products that allow the customer to personalize.  Do your themes offer that?
Can I upload multiple product images?  Can I choose the effect I want to use on them?
Do your themes handle digital products?
I saw a screen shot with Payloadz.  Do I needed Payloadz to be able to manage automatic downloads?
Does the customer receive a download link and is it secure (i.e.does it expire, is it encrypted)?
Can I keep an inventory (stock) of all my products and especially for each product variation?
I see something about a Tax module. What is that about? Can you please provide more info?
How about Shipping. How is that calculated? Does the theme connect to UPS, USPS, FEDEX, DHL etc. ?
Can my customers select overnight /express delivery?
Is there an option for Register & Guest Checkout ?
Installation, Styling & Modifications, Theme Updates
Are your themes difficult to install?  I’ve installed a few other themes, but these look complicated.  What do you charge for installation if I can’t  manage it?
Can I change the logo, the background image and the colours or fonts used in general?
Why do your themes not come with admin settings that allow modifying css without touching the css stylesheet?
Am I allowed to add functionality – i.e. changing the code if I were to use it on my or a client’s website?
Can I remove your credit from the footer?
How about theme updates?  How can I be informed of them, how much do they cost and how do I go about getting them?
Will installing theme updates reset any previous changes I have made to the theme?
Are you available for consultation / contract work in the setup and design customization of your themes?
Can the Theme be translated to some other language. Can I do it on my own?
Would the Theme work for a multilingual site?
Can I add a different payment method or a private merchant accoun?
I want to allow my customers to change their currency. Can a currency converter be installed?
Some of the functionality I need is already on your “To-Do” list. How soon can I expect support of those features?
I like certain design elements and widgets from one of your eCommerce themes and would like to integrate them into another one of your themes (also eCommerce). Can this be done, and what does it involve?
Do the themes use a 3rd party plugin for their Shopping cart and eCommerce functionality?
The Shopping Cart is custom developed and actively maintained by us,  Neuber Web Solutions.  So, No!  We do not use any 3rd party eCommerce plugins for the eCommerce functionality of our themes.
Are your themes meant for an online shops that have lots of products eg a few thousand?
Hmm…This question is simply put wrong!
WordPress is the CMS engine that runs the theme. The theme simply queries and displays what your database stores.
So the question is better put: Can WordPress store lots of posts (products are stored as posts) eg a few thousand? or better yet:
Can your server database on your current hosting package handle that amount of information?
Here are some useful links for you:
http://wordpress.org/support/topic/how-many-posts-and-pages-can-wordpress-handle?replies=5
and
http://codex.wordpress.org/High_Traffic_Tips_For_WordPress
If I want to disable the Shopping Cart and use a 3rd party WordPress plugin for it or use an entirely different shopping cart script, can I do that?
In other words, will the xxx plugin (where xxx is any 3rd party eCommerce/shopping cart etc plugin) work with your themes?
There is a number of eCommerce WordPress plugins out there not to mention the many shopping cart scripts and without trying to offend we have made it a point not to test (in the case of WordPress eCommerce plugins) or integrate (in the case of 3rd party shopping cart scripts) any of them with our themes.
We realize this blunt statement may disappoint however if you think about it, this kind of work requires time and effort which, I’m sure you’ll agree, is better invested in further developing our own shopping cart and theme functionality. So by all means, please, feel free to share with us the features you would like to see supported by the theme in future updates!
We promote the themes with the functionality they offer.  Anything beyond that, whether a 3rd party eCommerce plugin works with our themes or not, is something that those interested will need to find out for themselves.
Do your themes work with xxx plugin?
Most plugins should work just fine, however we can’t guarantee this.  As there are thousands of plugins available we cannot reasonably be expected to test each and every one of them. This is something up to the individual to find out by testing the plugin/s in question.
Do I need to know PHP or any other programming language in order to install, use and maintain the theme?
No.
If you plan on putting together your own website, however,  you will find that some basic skills like familiarity with WordPress and it’s admin backend office and the ability to follow Documentation files will go a long way in making the process easier even enjoyable.
And don’t forget, in case you do find some difficulty in installing, setting up and modifying the theme to your needs our assisting team offers installation/set-up and customization services for a reasonable fee if requested.
Do I have to use SSL on checkout pages?
SSL is required if you are performing money transactions on-site like in the case of PayPal Payments Pro. If you are using a payment gateway that takes the customer off site to complete the transaction, you do not “have to” use SSL but you can if you still want to.
Can I have admin access to the online demo so I can try out the backend?
At the moment this is not possible. What I can assure you however is this:
We stand 100% behind what we say here:
The themes always come with detailed documentation, free updates for as long as the theme is available for sale and free one-on-one support (troubleshooting existing functionality).
So if you do your homework (read the available features.pdf (linked to on each theme’s details page on Theme Forest), view the screenshots, ask detailed questions) and make sure your needs are covered by what is currently available then you can be sure that if there are any issues whatsoever with the theme’s currently integrated functionality these will be resolved on your copy and the core files without extra cost on your part.
Is there a way to create wholesale accounts to display different prices for a group of logged in users?
The themes do not yet offer this built in however as there have been a number of requests for this functionality we are considering the possibility of creating a new theme to cover the need.
Is there some way I can disable the ecommerce functionality for now, and use your theme like a catalog site, and then enable it later?
You will be pleased to know that yes, this is possible In fact both the shopping cart and the membership area (customer registration and wishlist) are entirely optional and can be activated/deactivated from the Theme Options.
Is my only cost that of purchasing the theme or is there an annual cost for e-commerce support?
No, support as defined in our Support Terms & Conditions is free of charge for as long as the theme is available for sale!
Additionally on this subject you may like to read our Support Terms & Conditions in full!
I was wondering if you sell/ allow developer or designer licenses? Do you have that sort of license or would each of my clients need to buy independently?
Thank you for considering our themes for your clients!
Our contract with Theme Forest does not allow us to sell the themes independently so for this reason each of your clients will need to buy independently or you could buy on their behalf and charge the theme cost as part of your services.
What the theme will cost each client is still quite low, especially when you consider that you get free updates for as long as the theme is available for sale and free support for the currently integrated functionality in the themes.
I’m interested to purchase one of your themes, and I would like to use it for about 5-10 websites. My question is : do I have to buy it for each of my websites? In this case do you offer any discount?
Here’s the information regarding Theme Licenses:
Regular and Extended license usage examples/
As you can see from the above, each domain requires it’s own license which means you must purchase the theme new each time you use it on a new domain.
So if you plan to use the theme on 5-10 different websites then you need to purchase 5-10 regular licenses (the extended is not needed in this case unless you want to have unlimited number of use).
If you think about it though you still get a good deal for the price you pay. You get an eCommerce solution with free updates for as long as the theme is available for sale and free one-on-one support for the theme’s currently integrated functionality all for less than $50!
How do you handle licensing when there is a staging site and a live site (development site and production site) for the same store?
Your Regular License allows you to have a staging or development theme installation for your site parallel to the live/public site. You do not need to purchase a second license for the staging/development site.
Do the themes have any Hosting requirements?
Yes, we have a couple which are:
php5
Webserver operating system Unix, Linux (no Windows Server please)
At least 64MB PHP Memory Limit (we’d recommend even 128MB for an online shop)
I see this: “Webserver operating system Unix, Linux (no Windows Server please”.
However, I’m using a PC with Windows 7. Will I be able to install your template and work on it?
Be assured that the “Webserver operating system Unix, Linux (no Windows Server please)” limitation refers to the Server’s operating system and not that of your personal computer.
You may still want to contact your Host, though, to be sure.
But why the restriction “no Windows Server”? I’ve installed a number of other WordPress themes on my Windows Server without problems.
Quite honestly, we have had a number of buyers succesfully installing and running our themes on Windows Server driven domains, however,  as we have not yet had the opportunity to test this ourselves, the restriction remains.  If you want to go ahead and install the theme on your Windows Server then you may proceed but at your own risk.
Do you have any Hosting recommendations for your eCommerce Themes?
Choose a decent hosting package with guaranteed RAM. Shared Hosting solutions may work for a small online shop with an average amount of traffic but people seem to outgrow such packages fairly quickly so you may want to count the cost before you say yes! to the cheapest offer.
For UK-based theme users, we have found that the theme requirements are adequately covered by Novella Hosting.
Other options are: BlueHost and Site5
Would your Themes work with xxx Host?
With so many Hosting services out there, it is difficult to say. In addition, each Host offers a number of hosting packages and not all are appropriate for running an eCommerce solution (shop) type of website.
It is best to enquire directly and see whether the individual Hosting package you use from your Host meets the theme requirements.
How are products uploaded?
You add a product just like you add a regular WordPress post.
However,  in the case of hundreds of products, product bulk uploads (csv) will very likely be needed.
Until we develop and release (as a theme update) our own solution you may find one of these plugins useful:
http://wordpress.org/extend/plugins/csvpig-mass-import-plugin/
http://wordpress.org/extend/plugins/csv-importer/
There are probably many more so you may want to Google a little to find something that works for you.
My products come in many variations and each variation may or may not affect the product’s final selling price. Do you offer a solution for this?
Indeed we have!  If you browse the demo products we have in place, you will come across a product with select options and another product with price affecting select options
The select options you see there being used are very flexible.  You can have as many as you want and whatever variation you need (Colour and Size are not the only possibilities).
What about product personalization? I sell products that allow the customer to personalize. Do your themes offer that?
Yes! This is an example of a product that allows the customer to personalize. Just like with product variations (select drop down options) you can have as many text inputs and/or text areas as you want.
Can I upload multiple product images? Can I choose the effect I want to use on them?
You can have as many product images as you want. There’s no restriction and yes! you can choose the effect you want. Magic Zoom is not required, it’s only an option for those who want to use it. You can select between 5 different image effects (more can be added on request)
You can even control the width the thumbnails are displayed in for different layout purposes.
Do your themes handle digital products?
Yes, they do!
I saw a screen shot with Payloadz.  Do I need Payloadz to be able to manage automatic downloads?
No, you do not need Payloadz to manage your downloads. The system provides a built-in solution for that, however Payloadz is also provided for those buyers that prefer it.
Does the customer receive a download link and is it secure (i.e.does it expire, is it encrypted)?
Yes and… yes.  You may find the following screenshots helpful:


Can I keep an inventory (stock) of all my products and especially for each product variation?
Yes indeed. Keeping track of inventory is possible. In fact you can keep stock of every combination of all your product variations!
I see something about a Tax module. What is that about? Can you please provide more info?
The tax module which is currently integrated covers US merchants only. All other merchants will need to define their product prices incl. tax.
We are working as fast as we can to finish the module to cover everyone’s tax needs so that merchants can have the convenience of having the script calculate tax for them. We plan on releasing the rest of the script in stages one country at a time until we have covered global tax requirements.
So basically the theme is usable for all, provided that the merchant defines the product price already with the tax added. It’s just that US merchants have the additional advantage of the script calculating their “state sales tax” for them automatically.
*Edit: Version 2.0 will release tax modules for Canada, Panama, Puerto Rico, UK, Germany and a basic module that should cover all other countries.
How about Shipping. How is that calculated? Does the theme connect to UPS, USPS, FEDEX, DHL etc. ?
As you can see from the Selecting your Shipping Calculation Methodt section in our documentation the theme comes with 6 inbuilt shipping calculation options – as of version 2.0 there will be 10 different options available! UPS, USPS, FEDEX, DHL etc modules can be requested over the custom work form
Can my customers select overnight /express delivery?
Delivery variations are available as of version 2.0
Is there an option for Register & Guest Checkout ?
Following the recomended eCommerce best pracises (from eCommerce gurus) we decided not to require customer registration for the checkout. This means that your customers are able to checkout without being registered.
However if they do decide to register they may enjoy the advantages of being so (e.g. faster checkout as address details can be already filled out for them according to what they have saved in their account settings)
Are your themes difficult to install? I’ve installed a few other themes, but these look complicated. What do you charge for installation if I can’t manage it?
If you follow the installation instructions provided, it is not difficult. Things get confusing when people feel overconfident and decide to install the theme “their way” or the way they have done it before with other themes.
Carefully follow the instructions and you’ll be fine.
Developers from our assisting team can assist with installation/set-up work if needed. It’s a paid service of course, so if requested you’ll be forwarded to the appropriate developer with whom you can discuss the cost. You can learn more on the main Theme Support page on this site.
Can I change the logo, the background image and the colours or fonts used in general?
All design elements (background images, colours, graphics etc) can easily be changed/modified with a graphics program (sliced PSD are included) and some basic knowledge of css coding.
In fact, with some better grasp of css and html coding you can go beyond that and change the theme design entirely!  We have seen some great re-design work done to the themes.  Check out the Showcase for that.
If the skills are not present then you may want to consider hiring a designer/developer.  Some of the talented people behind the sites showcased may be available for hire or you may want to use someone from our assisting team.  The options are there and the choice is yours
Oh! and regarding the logo. The logo is an html tag (h1 for the front page and h2 for the inner pages) used with a simple image replacement technique for SEO advantages so you can easily have your own by simply replacing it, in any (reasonable) size really as a larger logo image can easily be made to fit.
Why do your themes not come with admin settings that allow modifying css without touching the css stylesheet?
Our themes come packed with a variety of functions that affect the two main functionalities of the themes i.e. the shopping cart and the private customer membership area. As this was, and still remains to be, the main focus of our eCommerce themes we decided that time and energy would be better invested in providing theme settings that support the admin to have easier and better control over these two main functionality aspects of our themes rather than on settings that focus on css. Having said that, there are a good number of theme settings that allow admin control over the display and arrangement of certain design elements such as the sidebar location, the column number on grid pages (product category pages) just to mention only two.
However, as already mentioned, we felt that providing settings to control css styling did not have as high a priority as the functionality; especially when considering the fact that what most people, who are not already versed with css, want to modify can easily be achieved by following the css modification help already provided in the theme online documentation. If something is not covered there, there is an abundance of basic css tutorials across the web that provide additional help.
Experience has shown that the majority of those who want to modify things beyond the very basic font colours, size and background do not like tinkering with theme css settings that disturb more than they help.
*Update: August 1st 2012. Microthemer is a powerful alternative for those of you that like the idea of modifying the look and feel of our themes without touching a single line of css code! The plugin’s author is currently working on creating a Blank Slate Micro Theme for the Jewelry Shop theme. Contact Themeover for further help.
Am I allowed to add functionality – meaning changing the code if I were to use it on my or a client’s website?
You are allowed to change the code as much as you want.  However, please do keep in mind that there are certain terms & conditions to be met to preserve the theme warranty.
To help you meet the support terms & conditions and still modify the look and feel of the themes to your needs we include some helpful Advanced Customization guidelines along with the rest of the Theme Documentation.
Can I remove your credit from the footer?
Yes, you may.  Helpful instructions on how to do that are found in the Wiki.
How about theme updates? How can I be informed of them, how much do they cost and how do I go about getting them?
Right!  Updates are important because not only do you get to benefit from new functionality additions, but also current functionality is improved and reported bugs are corrected.
You stay informed on new theme updates by following my Twitter updates or by checking the front page of sarah-neuber.de
You get theme updates by logging in to your Theme Forest account (the one with which you purchased the theme, if you have several) and navigating to your Downloads tab. You have the ability to re-download previously purchased themes from there without extra cost.
You find update instructions inside the Documentation > change log > version_xyz.txt
Will installing theme updates reset any previous changes I have made to the theme?
Updates will not overwrite your modifications as long as you keep all editing in the child theme.  In any case, css and images are never affected.
To help you in this we provide some useful guidelines in the NWS Wiki.  So if you find yourself making code modifications please follow carefully the instructions provided to preserve the theme warranty (your ability and right to receive support and updates).
Are you available for consultation / contract work in the setup and design customization of your themes?
I do not take on freelance jobs or do installations/set-ups/custom work personally anymore as I mainly focus on support and further developing the themes.
To cover this need, however, we have brought together a small auxiliary team and you can take advantage of their services by filling out the Installations & Custom Work form provided.
Can the Themes be translated to another language?  Can I do it on my own?
Yes of course!  The themes are fully localized (all text is wrapped in gettext functions) and translation guidelines are provided along with the rest of the Documentation that comes along when the theme is purchased.
Would the Theme work for a multilingual site?
Multilingual Sites can be achieved by using a multilingual WordPress plugin.  There are various plugins that accomplish that.  We feel the most promising one is the WPML plugin.  We have added full WPML compatibility in version 2.0 of our eCommerce themes.
Can I add a different payment method or a private merchant account?
We plan on offering several new payment gateways as theme extensions. These will be under a new “Theme Add-ons” section. Until this section is ready on our site Payment Gateways or other addons for that matter can be requested (see “Custom Work” form) and integrated for a fee. Would this be something you would consider? If yes, then fill in the Custom Work form to request a quote!
I want to allow my customers to change their currency. Can a currency converter be installed?
Integrating a currency converter can be requested over the Custom Work form. Thank you!
Some of the functionality I need is already on your “To-Do” list. How soon can I expect support of those features?
We are commited in improving/adding new features and functionality in the themes in a manner that does not crowd-out support. This means that support always comes first. Then updates fixing/maintaining already integrated functionality are released with higher priority than updates which introduce new functionality.
I like certain design elements and widgets from one of your eCommerce themes and would like to integrate them into another one of your themes (also eCommerce). Can this be done, and what does it involve?
This can be done, yes! Depending on the number of elements and features you want to merge together this may mean that you need to purchase one license for each of the themes involved. It would be a good idea to let us know what exactly it is you are trying to accomplish using the Contact form you see at the end of this page.
If you have the coding skills required for the work please follow the code customization guidelines provided. If you prefer to have one of our associate developers to assist you please send in your request via the Custom work form.
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