Earning Points is easy. Just use your PostPoints card when you shop with our participating partners:
General
Q: Why is The Washington Post offering a reward program?
A: It is our way of saying “thank you” to our local subscribers and readers as well as connecting and supporting our Washington community. By adding value to everyday transactions, we hope that the PostPoints program will remind people about the benefits of subscribing to The Washington Post.
Q: What is PostPoints and why should I register?
A: PostPoints is a great rewards programs because it’s FREE to join and you'll earn Points for things you already do. Points accumulate quickly, and can be redeemed right away or saved for something big. There are specific benefits for being a PostPoints member: exclusive invitations, special savings, free tickets and more. Just register and prepare to feel rewarded!
Q: Does it cost anything to sign-up for PostPoints?
A: No –it’s absolutely free to join! It’s our way of saying thank you to our loyal readers as well as connecting and supporting our Washington community. It’s a community The Washington Post has been proud to serve, inform, entertain, connect and report on since 1877.
Q: Who is eligible to register for PostPoints?
A: Anyone local who reads The Washington Post—the best newspaper in the world—is eligible to register for PostPoints at one of the following levels:
Silver Membership: If you’re not a home delivery subscriber, but buy single copies of The Washington Post, read washingtonpost.com on-line, or read EXPRESS, you’re advanced to the Silver level to register as a Silver PostPoints member. You can collect Points in many ways, but you won’t receive the card that allows Gold and Platinum members to collect Points
Gold Membership: If you’re a Sunday-only, home delivery Washington Post subscriber, you’re eligible to register as a Gold PostPoints member. In addition to all the Silver PostPoints member benefits, you’ll also get a membership card so you can collect Points towards amazing rewards by shopping at your favorite stores— PostPoints Spot Partners. You’ll also receive marvelous added benefits including great discounts, invitations to exclusive events, sneak peeks at some of your favorite Washington Post columns before they are published, and much more.
Platinum Membership: If you’re a seven-day, home delivery Washington Post subscriber, you’re eligible to register as a Platinum PostPoints member. You’ll receive not only all the benefits provided to Silver and Gold PostPoints members, but also the highest level of benefits, including bigger discounts, invitations to exclusive Platinum events, and more.
Q: If I am a Washington Post home delivery subscriber, am I already a PostPoints member?
A: If you have a Washington Post subscription, you’re eligible to join the PostPoints Program. A Welcome Kit with a membership card will be automatically sent to you.Once you receive your card in the mail, just register on-line at washingtonpost.com/postpoints to start earning and redeeming Points.
Q: Are Points transferable or combine Points with someone else?
A: Points cannot be transferred from one account to another. Points cannot be combined with another account, and there is only one PostPoints account per household subscription.
Q: Can I collect PostPoints when participating in other loyalty programs? other retailers?
A: Yes, the PostPoints program works in conjunction with your other reward programs. By shopping with our PostPoints Spots, not only will you continue to save and earn rewards with them, but you can also earn Points with us– you win both ways!
Log In
Q:What information do I need to log into my PostPoints account?
A: Use the same e-mail address and password that you used to set up your PostPoints account; it is also the same e-mail and password you use to access washingtonpost.com.
Q: Can I have multiple login e-mails for my account?
A: There is only one login e-mail and password for each PostPoints account. You can add an e-mail address for your PostPoints correspondence here.
Q: How do I change my login e-mail address?
A: Click here to change your login e-mail address with washingtonpost.com.
Q: How do I change or get a new password?
A: First you need to change your login password with washingtonpost.com by clicking here.
Q: I can't remember my password.
A: You can receive password help here.
Q: I did not receive my reset password in my e-mail.
A: Reset passwords are sent via e-mail within minutes of your request. Some e-mail systems may 'quarantine' these e-mailed passwords, so please check your spam filters/trash to make e-mail has not been blocked by your software. Look for the address line register@washingtonpost.com.
Subscriber Questions
Q: What happens if I need to change my home delivery address?
A: Please call our Subscriber Services hotline at 202-334-6100. When your home delivery address is changed, your account profile will automatically update to reflect the change of address.
Q: What is e-Replica and how do I register?
A: e-Replica is a digital edition of the printed paper. You can flip through every section and read every headline, just as if you had the paper in your hand. Platinum members get complimentary access to e-Replica seven days a week. Gold members receive Sunday access for free and pay $4.98 for full access and Silver members pay $9.99 for full access. To register for e-Replica, please click here.
Q: Does my PostPoints account address need to be the same as my home delivery address?
A: Yes, your account address must match your subscription address.
Q: What happens to my Points if I cancel my subscription to The Washington Post newspaper?
A: We hope you will continue to subscribe to the best newspaper in the Washington Metro market and continue to enjoy the PostPoints program. However, if you cancel your subscription to The Washington Post, you forfeit the Points you have collected.
Q: What happens if I have an issue with the delivery of the newspaper?
A: Please call our Subscriber Services at 202-334-6100 or click here and a customer care specialist will assist you.
Vacation Questions
Q: Can I keep my Points when I go on vacation?
A: Yes! Just call our Subscriber Services at 202-334-6100 and let us know when we should stop and restart your subscription.
Upgrade Membership or Subscription
Q: Can I upgrade my PostPoints membership level?
A: Yes, you can become a Gold PostPoints member by becoming a Sunday-only home delivery subscriber. For Platinum membership, start or upgrade to a seven-day home delivery subscription. To start getting Washington Post home delivery, or to upgrade your current subscription, click "Upgrade my Membership" or if you prefer, you can call Subscriber Services at 202-334-6100.
Member Card
Q: How many cards and key fobs are given per household?
A: One PostPoints membership card and two key fobs will be sent to each subscriber. Platinum and Gold member households can use the PostPoints card and key fobs to collect Points.
Q: How do I request a new membership card?
A: If you are a local home delivery subscriber and you need a membership card, click “Need Member Card.” Fill out the information and a new card will be sent to you in about a month.
Q: I am a Washington Post newspaper subscriber but I never received a membership card. What should I do?
A: Your card may be in the mail! Click, "Need Member Card." Fill out the information and a new card will be sent to you in about a month.
Q: What happens if I lost my member card?
A: Go to the PostPoints Web site, click Need Member Card. Fill out the information and a new card will be sent to you in about a month. Please note that your current card will then be deactivated and you will no longer be able to use it to collect PostPoints.
Q: How long does it take to get a new member card in the mail?
A: Please allow about one month to receive your card.
Q: What should I do if I requested a new membership card, but then found my old one?
A: Don’t use your old card; it will be inactive. Another membership card is on the way!
Q: Do I get to keep my Points if I had to request another membership card?
A: Yes, you will keep all of your Points. We will transfer them automatically from your old card to your new card.
Q: How do I continue collecting Points from PostPoints Spots while I wait to receive a mew membership card?
A: Until you receive your new card, just enter you receipt information under Claim my Points on the PostPoints Web site.
Benefits
Q: Do I have to redeem Points for Washington Post archives access?
A: No, archive access is a FREE benefit exclusively for our Gold and Platinum members.
Q: Do I have to redeem Points to read the Subscriber Sneak Peek?
A: No, the Subscriber “Sneak Peek” is an exclusive FREE benefit to Gold and Platinum members.
Q: Do I have to redeem Points to use for coupons and discounts?
A: No, coupons and discounts are a benefit of your PostPoints membership.
Earning Points
Q: Who can collect Points on my account?
A: People who reside permanently in the same household as the newspaper subscriber can earn Points on the same account.
Q: How do I earn Points?
A: Check out these great ways to earn Points:
Available to Silver, Gold & Platinum Members
Available to Gold & Platinum Members Only
Available to Silver Members Only
Q: What is a PostPoints “Spot”?
A: Home delivery subscribers can earn Points at participating retailers called PostPoints Spots (link). Just look for the PostPoints Spot sign, magnet or sticker at you favorite retailer. Check out washingtonpost.com/postpoints or the daily PostPoints column in the Metro section of The Washington Post for a list of participating partners. Or, you can always ask your favorite retailers if they participate in PostPoints. Visit PostPoints Spots on the home page to see the list of current Spots.
Q: Does the amount of money I spend at a PostPoints Spot relate to the number of Points I can earn?
A: The number of Points you earn per day, per retailer, is the same no matter how much you spend. Some retailers may offer Bonus Points when you buy on special days. Watch for those notices in the PostPoints daily column of the newspaper.
Q: Where do I enter the voucher code that I was given for shopping at a PostPoints Spot?
A: Simply go to Claim My Points and enter the place/event, date and voucher code number.
Q: How can I earn bonus Points?
A: Every day, the PostPoints daily column in the Metro section will tell you about bonus opportunities. For example, if you are a home delivery subscriber, you may earn bonus Points for shopping on a special day of the week, purchasing a specific item or spending a certain amount at a PostPoints Spot.
Q: Do I get Points for just being a Washington Post subscriber?
A: Yes, we will give you Points just for being a Washington Post subscriber. Be on the look-out for special subscriber-only Point earning opportunities and “Surprise Points.” Just because!
Q: How long does it take for my “Points Pending” to become available Points?
A: “Points Pending” may take up to 90 days before becoming available for your use.
Q: How long does it take for my Points to appear?
Q: How long does it take to see Points in my account if I signed up to pay for my Washington Post subscription through credit card Easy Pay?
A: If you recently signed up for credit card Easy Pay in response to a special PostPoints member offer, please allow a few days for points to appear on your account. Points will become available for use 30 days after appearing in your account, as long as you continue to pay for your newspaper subscription through credit card Easy Pay.
Q: What does “Points Pending” mean?
A: It means that those pending Points are not yet available for redemption; they will be processed to your account shortly.
Q: Do I get Points for attending an event?
A: Most events offer the opportunity to earn points. Some offer Points only to certain level members.
Q: Do I get Points for participating in charity or non-profit work?
A: PostPoints is happy to reward you for helping your community. The events that earn you Points are listed under Helping Your Community. Keep checking the listings; they will continue to grow.
Missing Points
Q: What should I do if I think I am missing Points?
A: We apologize if you were inconvenienced. First, check to see how long it generally takes for Points in specific categories to appear. If the appropriate time has passed, then go to Missing Points and enter your claim. If your matter still has not been resolved after one week, please call the customer service line.
Q: How do I get my Points if I shopped at a PostPoints Spot and they didn't know what to do with my membership card.
A: We apologize if you were inconvenienced. We want to give you the Points you earned for shopping at a PostPoints Spot . Simply explain what happened in the Missing Points area of the washingtonpost.com/postpoints Web site and will investigate the issue and redeem the Points if necessary.
Q: Can I still get Points if I shopped at a PostPoints Spot but forgot to show my membership card?
A: If you forgot your card, just go to Missing Points on the PostPoints Web site and tell us where and on what date you shopped. You will need to provide receipt information.
Redeeming
Q: When I redeem Points, what rewards can I get?
A: As a Washington Post reader you can get just about anything you want with your Points! This fantastic program has thousands of rewards – ranging from $5 to $500 gift cards at your favorite retailers, great merchandise, fabulous trips and more!
Q: Do I get a tax write-off if I transfer my PostPoints to benefit a charitable organization?
A: No, the Points you transfer to benefit a charitable organization are non tax deductible.
Q: How long will it take to receive the merchandise or a gift card that I have earned?
A: Please allow two to three weeks for reward delivery. Some larger items, especially those that must ship via truck line, may take an additional six to eight weeks.
All shipments are prepaid. If the carrier requires you to pay for delivery of an item, make the payment. Then send your receipt to PostPoints’ Customer Service Department, PO Box 4208, Hazelwood, MO, 63042-0808, for prompt reimbursement. Installation of major appliances is not included. Some selections, such as bicycles, may require assembly. If items are no longer available from a manufacturer, merchandise of equal or greater value may be substituted. If a substitute item is not available, you will be advised so that you may make an alternate selection.
Q:Do I have to pay for the cost of shipping my redemption reward?
A: No, shipping is free.
Q: Are there different types of shipping options that I can select?
A: No, we will handle all shipping arrangements.
Q: Is there a return policy for merchandise?
A: If you need to return an item, please send us an e-mail at info@postpointsrewards.com within 30 days of purchase.
Q: If I do not have enough Points to purchase an item, can I buy more PostPoints?
A: No, Points are not available for purchase. Just save your points to earn bigger rewards!
Other Questions, Comments & Feedback
Q: Can I make a suggestion for a community event I would like to see listed?
A: Yes, send us a note under the Member Feedback section of the Web site.
Q: Can I suggest other favorite retailers to become PostPoints Spots?
A: Yes, send us a note under the Member Feedback section of the Web site.
Q: How do I contact PostPoints or what if I have another question?
A: Just send us a note under the Member Feedback section of the Web site. If you have questions, you can call our customer service hotline at 1-888-897-7876. You can also send questions to info@postpointsrewards.com. A response will be emailed within 48 hours.
Q: What if I have a complaint about PostPoints?
A: Please tell us! We want PostPoints to be a valuable program for you, so we appreciate everything you have to say. Please go to the Member Feedback section on the Web site and enter your comments.
Earning Points is easy. Just use your PostPoints card when you shop with our participating partners:
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