HELP
If you can’t find the answer to your question below, you can Contact Us. Alternatively please contact 1300 MY NEWS (1300 696 397) or +61 8 8206 2018 (international callers only). Customer Service hours of operation are Mon to Fri 7.30am to 6.00pm (AEDT), Sat 7.30am to 11.30am (AEDT).
- How do I navigate the website?
- Where can I find more about becoming a subscriber?
- Why can't I view the website?
- Why do I have to log in with a username and password?
- How can I contact customer support?
- What should I do if I forget my username and password?
- How can I provide feedback?
- Why can't I log in?
- How can I get in touch with specific editors or bureaus?
- Where can I check my subscription details?
How do I navigate the website?
You can navigate the sections either by using the drop down menu at the top of the page, or by using the "Navigate to a Section" button in the footer.
Why can't I view the website?
For the website to work correctly, your browser needs to accept cookies. Please check your browser settings to make sure cookies are accepted.
How can I contact customer support?
Customer support details can be found on the Contact Us page.
How can I provide feedback?
Feedback can be submitted via the Feedback page.
How can I get in touch with specific editors or bureaus?
Contact details can be found on the Editorial Contacts page.
Where can I find out more about becoming a subscriber?
For all subscription-related information, please go to the Offers page.
Why do I have to log in with a username and password?
The combination of your username and password will identify you and allow you to securely access and manage your subscriptions online using My Account.
What should I do if I forget my username and password?
Your username is the email address you entered when you created your account. If you have forgotten the email address you provided in your account details please contact customer service at 1300 MY NEWS (1300 696 397).
If you have forgotten your password, you can click the "Forget your password" link on the login page or click here and enter your email address to have your password reset. You will then receive an email with a new temporary password.
Why can't I login?
To be able to login, your browser needs to accept cookies. Please check browser settings to make sure your cookies are accepted.
Where can I check and amend my subscription details?
You can check and amend your subscription details in My Account page.
