30 Jan 2009 - 13 Feb 2022

Privacy Policy
ITHAKA is committed to protecting the privacy of users of its website and services, including users of JSTOR and JSTOR-branded services (Current Scholarship Program, Individual Access, Publisher Sales Service) and Portico (collectively, "ITHAKA Websites"). To better inform you of our policy concerning user privacy, we have adopted the following terms, which adhere to the Safe Harbor Principles issued by the U.S. Department of Commerce. Please note that these terms are subject to change, and any such changes will be included on this page and shall become effective 30 days following their posting on our website. Use of the ITHAKA Websites indicates acceptance of the Privacy Policy (including the use of cookies).
The Information ITHAKA Collects
The personal information ITHAKA collects will depend on how you are using ITHAKA Websites. To enable your access to the JSTOR and Portico services through your library or institution, we may collect information concerning the institution's internet protocol address, your username and password, or other authentication methods, such as Shibboleth. To facilitate your order through the Publisher Sales Service (a service through the JSTOR archive that facilitates the purchase of articles from publishers), the Current Scholarship Program, and Individual Access, as well as your purchase of ITHAKA and its services' brand merchandise, we collect your name, postal address, email address, credit card details, and transactional information. In connection with your creation of a MyJSTOR account, we collect your name, email address, username, and password, as well as other information you may provide. We also may collect certain non-personally identifiable information, such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac), and the domain name of your Internet service provider. In addition, we may collect personally identifiable information through correspondence you send to us through optional surveys we may post on ITHAKA Websites, and in connection with statements you may post on any ITHAKA-related page on social networking sites. Please note that in some instances, Ithaka S+R may be contracted to provide services to third parties which may involve collecting your personally identifiable information. In such cases, the privacy policy governing the collection of your personally identifiable information shall be as set forth in such third parties' privacy policies. However, unless you provide us or organizations with which we conduct business with personally identifiable information, you remain anonymous to us other than by association with an internet protocol address or other authentication mechanism.
ITHAKA does not knowingly collect or solicit personal information from anyone under the age of 13. We assume that minors 13 years of age or older have received permission from their parents or guardians before using ITHAKA Websites and services. Parents or guardians may contact us at privacy@ithaka.org with questions or concerns about our privacy policy.
Data Integrity; Use of the Information
We use the personal information collected in ways that are compatible with the purposes for which it was intended to be used: to enable your use of ITHAKA Websites and ITHAKA's services; to facilitate the Publisher Sales Service; to create your MyJSTOR account; to facilitate your purchase of ITHAKA-branded merchandise; to respond to your inquiries; for system administration, customer support, and troubleshooting purposes; for targeted marketing and product service announcements; for sending newsletters; to improve the design of ITHAKA Websites; to enable us to enforce our Terms and Conditions of Use; and in aggregate form, to track and analyze site usage. Further, in connection with postings you may make that are available to the general public on any ITHAKA-related page on social networking sites, including but not limited to statements made on the JSTOR page on Facebook and on Twitter, we may use your name, statement, comment, and affiliation in conference presentations, JSTOR's newsletters, and marketing and announcement materials. ITHAKA will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.
Use of Cookies
ITHAKA employs "cookie" technology. Cookies are small pieces of text that are stored on your computer and act as a tool for controlling certain system variables and storing system configuration information in the WWW environment. ITHAKA uses cookies to store user preferences for viewing and printing and to store authentication information. No personal information is extracted in the cookie setting process, and we do not use cookies to identify what other sites or pages you have visited. We do however use certain tools to understand the flow of traffic to and from ITHAKA websites, for more information please see Use of Cookies. Any use of advertisements in the operation of our site will not permit the placement of a cookie on your browser. For further information, please see Use of Cookies.
Onward Transfer of Information
ITHAKA may work with other organizations that provide specific services for us, such as credit card processing. We will provide only the personal information necessary for the third party to provide these services for us. These organizations may not use personal information except for the purpose of providing these services.
ITHAKA may also transfer personally identifiable information to third parties, such as applicable publishers, other content providers, and libraries, who can better assist with your inquiries, to facilitate order fulfillment for the Current Scholarship Program, and to enable them to inform users of services provided by ITHAKA and/or the third parties' products and services that may be of interest. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate security measures.
ITHAKA does not sell or share personal information about or the purchasing history of individual users, except as set forth above and in the following circumstances:
if required to do so by law or if we believe in good faith that such action is necessary to comply with the law or a legal proceeding; to protect against violations of our Terms and Conditions of Use; or to protect and defend our rights and property or the rights and property of rights holders whose content is made available through ITHAKA Websites;
with service providers with whom we have entered into agreements to assist us with our business operations;
if you are accessing JSTOR through a token provided by your institution, on request from the institution solely for user verification purposes by the institution that provided the token; and
other third parties, such as an institution with which you are affiliated, where you explicitly consent to our sharing your information.
In addition, ITHAKA shares general usage data in aggregated form so that no personal information is identifiable to participating institutions, content providers, researchers, and the general public. ITHAKA will provide you all of your retained personal information provided at registration (where applicable) on request.
Your Consent; Opting Out
By using ITHAKA Websites, you consent to the collection and use, in accordance with this policy, of the information you provide to us. We will remove you and your personally identifiable information from our records or refrain from using your personally identifiable information in connection with certain services on request if you contact us with your request at privacy@ithaka.org. Please note that this may prevent you from accessing ITHAKA's services, including JSTOR, MyJSTOR, and the Publisher Sales Service.
We protect your personal information from unauthorized access and disclosure through the use of passwords, physical security measures, managerial measures, and (in connection with credit card information for order sales through the Publisher Sales Service, Current Scholarship Program, Individual Access, and for purchase of ITHAKA and its services' brand merchandise) encryption. We nonetheless recognize that third parties may obtain access to information through unlawful actions, and thus do not promise that your information always will remain private, despite our efforts and the importance we place on maintaining your privacy. In addition, we do not claim any responsibility for information collected by or from websites linking to or from ITHAKA Websites.
In the event that we discover or are notified of a security breach where personal information is at risk, we will notify you electronically if we have your email address. If you do not wish to be notified via email in the event of a breach, please contact us at privacy@ithaka.org.
Access and Correction
If you would like to review or update your information, you may contact us using the contact information below. We will take reasonable steps to permit you to correct, amend, or delete information that is demonstrated to be inaccurate. Please note, because of the way we maintain certain services, after you delete or amend your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
You will need to provide sufficient identifying information, such as your name and email address and possible additional identifying information as a security precaution. We may limit or deny access to personal information where providing such access would be unreasonably burdensome or expensive under the circumstances, or as otherwise permitted by the Safe Harbor Principles.
Enforcement and Dispute Resolution
We engage in periodic self-assessment to ensure compliance with our Privacy Policy. We verify that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and in conformity with the Safe Harbor Principles. We encourage interested persons to raise any concerns with us using the contact information below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this policy.
Any claim arising out of or relating to our adherence to the Safe Harbor Principles, or the breach thereof, that cannot be resolved through our internal processes will be settled by arbitration administered by the American Arbitration Association in accordance with its applicable commercial rules. Any arbitrator will be either an attorney or retired judge having significant and recognized experience with and knowledge of privacy issues and information technology. The arbitration panel should apply New York law, without regard to its conflict of laws principles, as well as the Safe Harbor Enforcement Principles issued by the U.S. Department of Commerce (​http://www.export.gov/safeharbor/eg_main_018247.asp​). In addition, the exclusive location for such arbitration will be New York, New York. All decisions of the arbitration panel will be final and binding on the parties, which waive any right to further appeal the arbitration award, to the extent an appeal may be lawfully waived.
As a not-for-profit organization, we are not subject to the jurisdiction of the United States Federal Trade Commission, which oversees the implementation of Safe Harbor Principles; however, we agree to adhere to the Safe Harbor Principles in recognition of their importance in ensuring the protection of user information.
Contact Us
If you have any inquiries about this Privacy Policy or its implementation, you may contact us at privacy@ithaka.org.
Last updated on November 8, 2012.
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