Welcome to BBC iPlayer help.
You can browse the FAQ categories or use the search box to find answers to the most frequently asked questions.
If you need further assistance, you can contact the BBC iPlayer Support Team. Simply use the link available at the end of each FAQ.
To report a programme issue, please read our Latest Programmes Issues FAQ first, which advises on what we're already investigating and if you're looking for a particular programme, the iPlayer schedule lets you know what's coming up and what we're offering.
Programmes listed as "Coming soon" should become available but don't forget that it can take some time to appear after the original broadcast. Sport, films and overseas programmes may not be included.
Latest news
- Latest programme issues
- Sony Blu-ray players – Why am I unable to access BBC iPlayer on some supported Sony devices?
- Introducing BBC iPlayer Downloads
- Programme downloads available for Android
- How can I watch the BBC Three Comedy Premiere?
- iOS Downloads - Why have downloaded programmes disappeared from my iPhone/iPad?
- Frequent questions for BBC iPlayer on Windows Phone 8 devices
- Why can I no longer use BBC iPlayer on my mobile phone?
- How do I make a comment or complaint about a programme or the on-demand services offered by other broadcasters?
- Why are Windows Media downloads no longer available?
- Frequent Questions about BBC iPlayer Downloads
- Using BBC iPlayer Radio on mobiles
- How do I install and uninstall BBC iPlayer Downloads?
- Why won't my downloaded programme play?
- Why are download options unavailable for a specific programme?
- Can I use BBC iPlayer outside the UK?
If you have any more questions about BBC iPlayer the menu categories to the left provide more information; otherwise try typing your question or related key words into the search box above.