Voice of the Customer: 5 Steps to Success

Learn the 5 key stages to building a successful Voice of the Customer program that will drive business change, deliver ROI and create competitive advantage.

Four Critical Steps in Designing a Voice of the Employee Program

Learn the four steps to creating a successful employee feedback program that will help you build employee satisfaction, loyalty and engagement.

A Step-by-Step Framework for Designing Real-Time Enterprise Feedback Systems

Learn about the nine critical elements that are essential to an effective enterprise feedback system, with best practices to help your company benefit from the Voice of the Customer, Voice of the Partner and Voice of the Employee.

Driving Financial Impact through Voice of the Customer Programs

Download this white paper to learn how to drive financial impact through Voice of the Customer programs.

15-Minute Guide to Increasing Customer Loyalty

This introduction to Voice of the Customer (VoC) solutions outlines key elements of VoC, why it’s critical to profitability and growth, and how to implement an effective VoC strategy.

Key Considerations for Implementing a Mobile Strategy
 The rate of adoption of mobile phones and mobile devices in the last ten years represents one of the greatest innovations in technology, in terms of global expansion and speed. More important than the technological change, though, is the change in behavior and expectations that mobile has driven among consumers and business users alike.

The Contact Center Battleground

40% of customers calling the best contact centers will use the company again—will yours? Gather feedback quickly and effectively, and share it so that you can build an engaged workforce, reduce costs and boost revenue.

The Power of Text Analytics

Unstructured data is growing at an extraordinary rate; Facebook, blogs, Twitter, survey verbatims..the list goes on. While you're asking customers to score you on a simple scale, are you missing the real value in customer feedback?

Are You Listening?

Research suggests that businesses who offer the best customer experiences have lower customer churn and higher levels of referrals-based business. The Voice of the Customer provides clear insight into the experiences your business provides, so you can refine them and reap the rewards.

Confirmit APIs

The opportunities to expand the functionality of Confirmit is almost limitless. Download this guide to find out how you can get even more from the platform.