Confirmit—Providing Insights to Senior Executives

Executive and leadership teams use the Voice of the Customer to aid decision-making, create competitive advantage and generate Return on Investment.

How do you turn the Voice of the Customer into a strategic tool?

Your customer experience program delivers more than customer feedback. To ensure you get the most from the Voice of the Customer, you need a clear view that delivers insight into how you can drive innovation and invest for the future.

Enabling Your Team to Drive Return on Investment

  • Maximize Return on Investment
    Use data from your VoC program to identify areas where enhancements will have maximum impact on revenue. Understand where better training, smoother processes, or shorter timeframes will encourage customers to spend more or recommend your company.

  • Drive Competitive Advantage
    Great customer experiences make the different between market leaders and the rest of the pack. Your VoC program not only enables your teams to resolve individual customer issues, but it provides a clear, strategic view of the experiences you offer at every touch point so you can see how you stack up against competitors.

  • Protect and Enhance Your Company's Reputation
    A strategic VoC program can prevent dissatisfied customers from spreading negative comments about your business by alerting key stakeholders to their feedback. Identify areas and processes that must improve to resolve issues that affect large customer groups.

Powerful Solutions for Executive Management

  • Reporting for Insight
    While operational leaders view data that enables them to act tactically, each member of your executive team sees information vital to their role, at a global, regional, or divisional level, driving strategic decision-making.

  • Top-Level Alerting
    Set acceptable levels for metrics such as customer satisfaction, and receive alerts when figures drop below that threshold. When a key part of your business is failing to achieve targets, find out instantly and identify what you need to do to resolve the problem before it damages your profits and reputation.

What our customers have to say

"Since implementing the Confirmit platform last year, our revenues have increased by 350%."
Corinne Sandler, Founder and CEO, Fresh Intelligence

"We conduct an annual review of Confirmit versus the other major survey platforms and we continue to believe that they are staying ahead of the competition"
J.P. Miller, CEO, Louis Allen Worldwide