The Contact Center Battleground
Why You Need to Share Customer Feedback—and 5 Ways to Do It Successfully
- Learn why the entire business must understand the customer experiences in the contact center.
- How can you move from feedback collection to a customer-focused culture?
- How can you make feedback actionable and engaging for the whole business?
The contact center provides a range of services, uses multiple channels, and interacts with customers at different stages in the customer lifecycle...given this level of customer interaction, the case is clear for implementing customer feedback programs within the contact center.
40% of customers calling the best contact centers will use the company again—will yours? Gather feedback quickly and effectively, and share it so that you can build an engaged workforce, reduce costs, and boost revenue.