Please consider joining our team! We are looking for a Vice President of Product to lead our efforts to create fantastic products and services that inspire and delight our users and stakeholders. We seek a talented and creative person who thrives in a mission-driven not-for profit organization that values integrity, innovation, collaboration, and productivity. Read More
Thriving internet companies depend on amazing product people who build enduring solutions because they know how to envision, discover, test, and refine product ideas quickly and affordably in close and continuous collaboration with their customers. Your job is to bring this practice to the world of higher education.
You will partner with senior leadership to lead our transition to becoming a technology-enabled product organization. We need a collaborative and mission-driven senior leader who knows how to roll up their sleeves, develop outstanding talent, and inspire people to deliver their best work. You will mentor, nurture and grow our product team, putting in place the practices and focus required to achieve our aspirations to create transformative products that improve the lives of educators, researchers, students and the many organizations that provide advanced education all over the world.
Building the next generation of a valued and respected product used by up to 12 million users each month in 165 countries
Creating a product organization, working from a strong recurring revenue base that provides the financial resources necessary to develop and hire the right people and equip them with the best tools
Uniting a team and develop best-in-class practices
Engaging in a work environment that is mission-oriented and working constantly to embrace technology to improve higher education
You will have the resources you need to achieve success. You will report directly to the EVP/JSTOR Managing Director who is based in New York City and will serve as a member of ITHAKA’s senior leadership team. Your team of more than 20 people includes product owners, user experience and research staff, quality assurance engineers, and data analytics specialists. The position and your team is based in Ann Arbor, MI which is also home to our team of more 90 professionals working in engineering, architecture, development operations and customer service.
Your job is to help us fulfill our mission by building amazing products that delight and engage users and partners. As the Vice President, Product, your primary responsibilities are to:
Work closely with the EVP/JSTOR Managing Director and ITHAKA’s President to develop and refine the product vision for ITHAKA products and services, with initial emphasis on JSTOR
Collaborate with the VP of Engineering, marketing and business leaders to support the product vision
Convert vision, concepts and great ideas into functions, features and capabilities that wow users and stakeholders
Manage and lead the product team, including product owners, user experience staff and researchers, quality assurance engineers, and analytics staff
Assess, coach and develop staff to support their success in a customer-centered product organization
Ensure that product owners have the support and skills needed to develop hypotheses and manage small dedicated development teams to test and implement new features based on data, A/B testing, and other inputs informed by evidence
Manage departmental budgets, including financial forecasts, resource prioritization, day-to-day monitoring of progress and return on investment
Validate product ideas quickly by working directly with customers
Ensure great alignment among all parts of the organization through effective communication
Build an effective product culture by bringing your experience with effective agile and product management methodologies to our team
Ensure that the organization uses data and evidence, not opinions, to drive the product development process
Vision: ability to generate ideas for new products, services, and features
Minimum of 5 years product management experience at the executive level in a technology product environment
Demonstrated ability to recruit, develop and motivate top talent
Highest standards of personal and professional integrity
Experience managing successfully in a matrix environment
Ability to build and maintain great working relationships across all levels and departments of an organization
Infectious energy and enthusiasm; you inspire those around you
Experience making evidence-based decisions that meet organizational objectives
Superb listening skills
Unconstrained willingness to join in with colleagues to complete tasks when necessary
Experience with Dual-Track Agile processes
Excellent oral, written, and group presentation communication skills
Experience with digital publishing systems or online delivery systems
Regular travel between Ann Arbor, New York City and Princeton will be required in addition to travel to manage vendor relationships and attend conferences.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Choice of two medical plans, one at no cost to the employee
Employer paid dental, vision, life insurance, and employee assistance programs
Employer contributed retirement ... and much, much more
Join our Libraries & Scholarly Communication team! We are looking for an Analyst to contribute to our internationally renowned work helping colleges and universities understand the practices and needs of their students and faculty members. This is a unique opportunity for an individual interested in ethnography, oral history, or other qualitative research methods, to drive change and innovation in higher education. Read More
Universities, colleges, and other organizations are not known for their ability to turn on a dime, and yet their impact on our societies and ability to remain highly relevant over centuries is unparalleled. We want these organizations to thrive, particularly in light of emerging technologies and opportunities. Our work at Ithaka S+R – offering research and strategic consulting – has been instrumental in helping leaders in education know what is coming next, learn from rigorous and well-designed research rather than hype, and adapt to new realities and opportunities. We work with places like the Association of American University Presses, Harvard University Libraries, and the University System of Maryland. As a society, we all sense how technology is changing the way we work, teach, and learn. Ithaka S+R is dedicated to ensuring that we manage those changes in ways that help more people learn what they need to know to lead more productive and rewarding lives. Ithaka S+R’s work is organized into two areas, our Educational Transformation program and our Library and Scholarly Communication program.
Team members in our Library and Scholarly Communication program conduct and publish major research projects and consult with libraries, publishers, and scholarly societies. We help partner organizations better support scholarship, instruction, and student success, by empowering them to gather and utilize evidence that supports good decisions about strategic directions and service offerings. Our team has methodological expertise in survey research, ethnography and other anthropological methods, and administrative data-gathering.
As an Analyst, you will work collaboratively on research projects and consulting engagements in the Library and Scholarly Communication program. You will contribute your qualitative research experience to our internationally renowned work to help colleges and universities understand the practices and needs of students and faculty members in order to improve the programs, technologies, and teaching and learning spaces that they provide. This is a unique opportunity for an individual interested in ethnography, oral history, or other qualitative research methods, to drive change and innovation in higher education.
You will work from our New York City office as part of a team that includes a senior anthropologist who leads qualitative research and consulting projects. Our team also includes a survey methodologist, who is responsible for survey design and analysis, a survey administrator, and an analyst. You will be working on projects that include these colleagues and others from Ithaka S+R. You will report to the director of our Library and Scholarly Communication program.
There is strong interest in our anthropological projects, and you will contribute to multiple concurrent projects with ambitious deadlines. To start, you will work with a colleague who serves as project lead, but over time in this position you will be asked to manage projects through to high-quality, on-time completion. To be successful, you must bring to this position rich skills in gathering and analyzing information, interpreting analyzed data and writing reports, and project management.
Your primary responsibilities will be to:
Some of our qualitative projects require site visits, and scheduling interviews within travel constraints will require that you exercise creativity and persistence.
Our projects use concepts and methods, such as participatory design and work-practice study, that may be unfamiliar, in which case you will need to learn about this type of work.
Your projects will be complex and several will be running simultaneously at any one time. You will be expected to take the initiative and assume leadership responsibility so that every project is completed successfully.
We encourage candidates with diverse backgrounds and interests, meeting the following requirements, to apply for this position:
In addition, these characteristics will be valued in your candidacy and should be emphasized in your application:
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Join our team! We are hiring an Institutional Participation Coordinator to play a crucial role in expanding the reach and impact of our JSTOR and Portico services in the Middle East, India and Africa. We are looking for an energetic and outgoing individual who is not afraid of new challenges and is excited to interact directly with academic librarians to uncover their research and content needs. Read More
As the Institutional Participation Coordinator, Middle East, India and Africa (MEIA), you will play a crucial role in expanding the reach and impact of our JSTOR and Portico services in the countries in the MEIA region. In the past 5 years, institutional participation has grown significantly resulting in revenue increases of 43% for JSTOR and 55% for Portico. We are inspired by this, but see significant opportunity to continue to deepen our relationships with institutions already part of our services and to serve many more throughout the world. For us to achieve our mission and continue to positively impact the education and growth of people everywhere, we must continue to increase the participation in JSTOR and Portico.
To achieve this we need people that have the ability to work in a team environment, enjoy interacting with individuals, is self-motivated and committed to helping support the research needs in academic libraries.
Our organization and this role will provide you with an opportunity few other companies can offer including:
We are looking for an energetic and outgoing individual who is not afraid of new challenges and willing to interact directly with academic librarians to uncover the research and content needs they may have. You will work closely with a group of Institutional Participation Coordinators and other individuals in different departments, such as Legal and Marketing, who are instrumental to our success in supporting participation in the international market. You will be based in New York City and will join a strong and experienced team with a proven track record in supporting the demands of librarians.
The Institutional Participation Coordinator will be reviewing ongoing participation and usage data to assist in developing the necessary sales strategies to be successful in growing participation in the region. With reduced budgets in academic libraries, there is a growing demand for data to support the need for more content at the library. Usage data such as turn-away statistics are provided to help support the acquisition processes of academic libraries. We have recently incorporated Miller Heiman Strategic Selling across our group, so quickly getting up to speed on this will help ensure your success in the position. Lastly, having a desire to work with and support libraries and scholarly research is essential in determining how successful you will be in this position.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Join our team and help expand the reach of JSTOR and Portico throughout Asia and Australia. We are looking for a dynamic and energetic Director of Institutional and Strategic Partnerships to deepen our relationships with institutions we work with today and to serve many more throughout the world. Read More
As the Director, Institutional Participation and Strategic Partnerships, Asia and Australia, you will play a crucial role in expanding the reach and impact of our JSTOR and Portico services throughout the region. This position will be based in our New York City office and there are two Institutional Participation Coordinators who you will be coaching and mentoring. These individuals will work under your guidance in developing and implementing success sales strategies. In the past 5 years, institutional participation has grown significantly resulting in revenue increases of 43% for JSTOR and 55% for Portico. We are inspired by this, but see significant opportunity to continue to deepen our relationships with institutions already part of our services and to serve many more throughout the world. For us to achieve our mission and continue to positively impact the education and growth of people everywhere, we must continue to increase the participation in JSTOR and Portico.
To achieve this we need people that have the ability to work in a team environment, enjoy interacting with individuals, are self-motivated and committed to supporting the research needs of academic libraries.
Our organization and this role will provide you with an opportunity few other companies can offer including:
We are looking for an energetic and outgoing individual who is not afraid of new challenges and willing to interact directly with academic librarians to uncover the research and content needs they may have. You will work closely with the two Institutional Participation Coordinators in your region, in addition to other individuals in different departments, such as Legal and Marketing, who are instrumental to our success in supporting participation in Asia and Australia. You will be based in New York City and will join a strong and experienced team with a proven track record in supporting the demands of librarians.
The Director, Institutional Participation and Strategic Partnerships, Asia and Australia will be responsible for developing successful sales strategies for multiple product lines and working in a team environment to implement them. With reduced budgets in academic libraries in the region, there is a growing demand for data to support the need for more content at the library. We have recently incorporated Miller Heiman Strategic Selling across our group, so quickly getting up to speed on this will help ensure your success in the position. Lastly, having a desire to work with and support libraries and scholarly research is essential in determining how successful you will be in this position.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Work with us to expand the reach and impact of JSTOR and Portico! We are looking for an Institutional Participation Coordinator for the Northeast United States and Canada, who can work well in a team environment, enjoys interacting with librarians and other members of the academic community, and is self-motivated and committed to helping support the research needs of academic libraries. Read More
As the Institutional Participation Coordinator, Northeast Region, you will play a crucial role in expanding the reach and impact of our JSTOR and Portico services in the Northeast of the United States and Canada. This position will be based in our New York City office. In the past 5 years, institutional participation has grown significantly resulting in revenue increases of 43% for JSTOR and 55% for Portico. We are inspired by this, but see significant opportunity to continue to deepen our relationships with institutions already part of our services and to serve many more throughout the world. For us to achieve our mission and continue to positively impact the education and growth of people everywhere, we must continue to increase the participation in JSTOR and Portico.
To achieve this we need people that have the ability to work in a team environment, enjoy interacting with individuals, is self-motivated and committed to helping support the research needs of academic libraries.
Our organization and this role will provide you with an opportunity few other companies can offer including:
We are looking for an energetic and outgoing individual who is not afraid of new challenges and willing to interact directly with academic librarians to uncover the research and content needs they may have.
You will work closely with a group of Institutional Participation Coordinators and other individuals in different departments, such as Legal and Marketing, who are instrumental to our success in supporting participation in regions in the United States and Canada. You will be based in New York City and will join a strong and experienced team with a proven track record in supporting the demands of librarians.
The Institutional Participation Coordinator will be reviewing ongoing participation and usage data to assist in developing the necessary sales strategies to be successful in growing participation in the region. With reduced budgets in academic libraries, there is a growing demand for data to support the need for more content at the library. Usage data such as turn-away statistics are provided to help support the acquisition processes of academic libraries. We have recently incorporated Miller Heiman Strategic Selling across our group, so quickly getting up to speed on this will help ensure your success in the position. Lastly, having a desire to work with and support libraries and scholarly research is essential in determining how successful you will be in this position.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Join our team and help ITHAKA grow! We are looking for a Talent Director to lead our efforts to attract the best people to the organization, helping us all navigate change as we contribute to a dynamic and engaging workplace. Read More
Technology is improving all of our lives, and we believe it can improve education, too. We are changing our organization from the inside out so we can build the best, latest technology-enabled products possible for our users and partners. Have you heard the saying that culture eats strategy for lunch? Well, at the heart of any great culture are great people. We have many of them here, but we need more! Your primary responsibility is to lead our efforts to attract the best people to the organization and to help us all navigate change as we contribute to a dynamic and engaging workplace. In addition to your direct efforts to attract top talent, you will help create an environment that supports skilled, energetic people and enables them to thrive. You will help ensure that ITHAKA is a truly amazing place to work.
You will be the lead facilitator for talent across the organization – a guide and teacher, a cheerleader, and the one who sees and anticipates needs that will enrich and improve the work we do every day to fulfill our mission. In a typical day, you’ll put your top notch talent acquisition skills to the test as you seek new staff and help get them up to speed quickly to ensure we stay on track with our initiatives. You will share great advice for problems, drawing on your experience and industry best practices, in ways that fit our organizational culture. You will appreciate the opportunities to celebrate successes large and small.
Our organization and this role are unique and will provide you with an opportunity few other places can offer including:
We need a self-starter who enjoys competing for top talent in a highly competitive market. Your creative approaches to building a talent pipeline, particularly for technology candidates, will be among the most valued contributions you can make. You will use your strategic problem solving skills and dynamic interpersonal skills to maintain high levels of engagement with the Ann Arbor teams and work to effectively connect this team with people in other locations, including New York City and Princeton, NJ .
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
We are looking for a talented and highly motivated graphic design student to assist a four-person design team in marketing and communications. This is a paid internship. Summer 2015. Read More
ITHAKA Marketing & Communications is responsible for creating meaningful experiences for users of ITHAKA services, and growing that user base through innovative campaigns, communications across channels, and new products and services. The team comprises individuals who are passionate about design, research, marketing, and technology, who believe that collaboration, communication, and a healthy dose of fun are the tenets of success.
You will report to the Senior Visual Designer and work side-by-side with professionals, participate in real-world assignments, and present work internally on real projects.
This is a paid internship with a rate of $10/hr. that runs June through August 2015.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Please consider joining our team! We are looking for a Senior Analyst to help us shape our research agenda as we work to improve student outcomes and broaden access to higher education. This is a fantastic opportunity to connect with our wide network of higher education leaders and to play a significant role in analytical projects that are both cutting edge and highly influential. Read More
Universities, colleges, and other organizations are not known for their ability to turn on a dime, and yet their impact on our societies and ability to remain highly relevant over centuries is unparalleled. We want these organizations to thrive, particularly in light of emerging technologies and opportunities. Our work at Ithaka S+R – offering research and strategic consulting – has been instrumental in helping leaders in education know what is coming next, learn from rigorous and well-designed research rather than hype, and adapt to new realities and opportunities. We work with places like the Association of American University Presses, Harvard University Libraries, and the University System of Maryland. As a society, we all sense how technology is changing the way we work, teach, and learn. Ithaka S+R is dedicated to ensuring that we manage those changes in ways that help more people learn what they need to know to lead more productive and rewarding lives. Ithaka S+R’s work is organized into two areas, our Educational Transformation program and our Library and Scholarly Communication program.
Team-members in our Educational Transformation program identify, verify, and assist in the deployment of strategies for improving learning outcomes and containing costs in higher education. Our team designs and carries out qualitative and quantitative studies of promising initiatives in technology-enhanced education, governance, student-learning assessment, and other areas that further these goals. We help partner organizations develop and implement evidence-based strategies that emerge from this research.
As a Senior Analyst, you will work collaboratively on both research projects and consulting engagements in the Educational Transformation program. You will contribute to multiple concurrent projects with ambitious deadlines, in some cases serving as project lead responsible for high-quality, on-time completion. Working from our New York office, you will be an integral member of the Educational Transformation program, helping to shape the research agenda and take day-to-day responsibility for our most important projects. Our organization and this role will connect you with our wide network of higher education leaders and top researchers, will allow access to limited availability institutional sources of data, and give you the opportunity to play a significant role in analytical projects that are both cutting edge and highly influential.
Research and analysis
Reporting and communications
Other
We launched the Educational Transformation program in 2015, and it is vulnerable to the growing pains common to new organizations finding their way. The Senior Analyst will need to be comfortable in a rapidly changing environment, balancing multiple active projects. You will be expected to learn quickly about complicated subjects with which you might not have previous experience, and be able to share what you’ve learned with others.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
We are looking for a superior researcher and writer to serve as Analyst in our Educational Transformation program. If you are passionate about higher education policy and enjoy working in a collaborative and open environment, please consider joining our team. Read More
Universities, colleges, and other organizations are not known for their ability to turn on a dime, and yet their impact on our societies and ability to remain highly relevant over centuries is unparalleled. We want these organizations to thrive, particularly in light of emerging technologies and opportunities. Our work at Ithaka S+R – offering research and strategic consulting – has been instrumental in helping leaders in education know what is coming next, learn from rigorous and well-designed research rather than hype, and adapt to new realities and opportunities. We work with places like the Association of American University Presses, Harvard University Libraries, and the University System of Maryland. As a society, we all sense how technology is changing the way we work, teach, and learn. Ithaka S+R is dedicated to ensuring that we manage those changes in ways that help more people learn what they need to know to lead more productive and rewarding lives. Ithaka S+R’s work is organized into two areas, our Educational Transformation program and our Library and Scholarly Communication program.
Team-members in our Educational Transformation program identify, verify, and assist in the deployment of strategies for improving learning outcomes and containing costs in higher education. Our team designs and carries out qualitative and quantitative studies of promising initiatives in technology-enhanced education, governance, student-learning assessment, and other areas that further these goals. We help partner organizations develop and implement evidence-based strategies that emerge from this research.
As an Analyst, you will work collaboratively on both research projects and consulting engagements in the Educational Transformation program. You will contribute to multiple concurrent projects with ambitious deadlines, in some cases serving as project lead responsible for high-quality, on-time completion. Working from our New York office, you will be an integral member of the Educational Transformation program, helping to shape the research agenda and take day-to-day responsibility for our most important projects. Our organization and this role will connect you with our wide network of higher education leaders and top researchers, will allow access to limited availability institutional sources of data, and give you the opportunity to play a significant role in analytical projects that are both cutting edge and highly influential.
Research and analysis
Reporting and communications
Other
We launched the Educational Transformation program in 2015, and it is vulnerable to the growing pains common to new organizations finding their way. The Analyst will need to be comfortable in a rapidly changing environment, balancing multiple active projects. You will be expected to learn quickly about complicated subjects with which you might not have previous experience, and be able to share what you’ve learned with others.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Join our dynamic QA team! As we build and embrace technology that supports constant innovation to delight our users, we are seeking a Senior QA Quality Automation Engineer to ensure product quality for all new development initiatives on the JSTOR platform. Read More
The Quality Assurance (QA) team is a dynamic and flexible group. For us to achieve our mission and continue to positively impact the education and growth of people everywhere, we need to build and embrace technology that supports constant innovation to delight our users. To this end, QA is responsible for ensuring product quality for all new development initiatives on the JSTOR platform. The quality strategy implementation at JSTOR emphasizes continuous process improvement, user focus, and defect prevention/detection. This function directly supports automation efforts alongside exploratory test method implementation through the development, review, execution and maintenance of automated tests within a Continuous Integration (CI) environment.
Our organization and this role will provide you with an opportunity few other companies can offer including:
When joining the QA team at JSTOR, you can expect to receive adequate tool and product training. We have an excellent on-boarding program, which enables new engineers to become productive very quickly. A QA lead will work closely with you as you begin engaging your assigned agile team. This individual will provide you with constant support as we work to make you comfortable in your new environment. Those in leadership roles will work tirelessly to set you up for success.
We are a goal driven organization, and QA engineers are often faced with finding the simplest path forward which can be daunting at times. Our team thrives in this environment due to our commitment to overcome our failures and build upon our successes.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
As we work to improve student outcomes and broaden access to higher education, we are looking for an Evaluation Manager to join our Educational Transformation program. We seek a leader to develop our portfolio of experimental program evaluations who can translate research data into compelling and accessible reports that help shape higher education policy. Read More
Universities, colleges, and other organizations are not known for their ability to turn on a dime, and yet their impact on our societies and ability to remain highly relevant over centuries is unparalleled. We want these organizations to thrive, particularly in light of emerging technologies and opportunities. Our work at Ithaka S+R – offering research and strategic consulting – has been instrumental in helping leaders in education know what is coming next, learn from rigorous and well-designed research rather than hype, and adapt to new realities and opportunities. We work with places like the Association of American University Presses, Harvard University Libraries, and the University System of Maryland. As a society, we all sense how technology is changing the way we work, teach, and learn. Ithaka S+R is dedicated to ensuring that we manage those changes in ways that help more people learn what they need to know to lead more productive and rewarding lives. Ithaka S+R’s work is organized into two areas, our Educational Transformation program and our Library and Scholarly Communication program.
Team-members in our Educational Transformation program identify, verify, and assist in the deployment of strategies for improving learning outcomes and containing costs in higher education. Our team designs and carries out qualitative and quantitative studies of promising initiatives in technology-enhanced education, governance, student-learning assessment, and other areas that further these goals. We help partner organizations develop and implement evidence-based strategies that emerge from this research.
The Evaluation Manager will develop and lead a portfolio of experimental and quasi-experimental program evaluations and provide expert guidance in research design and quantitative analysis to all Educational Transformation projects that require it. Working from our New York office, the Evaluation Manager will be a key leader within the Educational Transformation program—helping to shape the research agenda and managing our talented analysts on a project basis—and an integral member of the broader Ithaka S+R team. Our organization and this role will connect you with our wide network of higher education leaders and top researchers, will allow access to limited availability institutional sources of data, and give you the opportunity to own analytical projects that are both cutting edge and highly influential.
Research and analysis
Reporting and communications
Other
We launched the Educational Transformation program in 2015, and it is vulnerable to the growing pains common to new organizations finding their way. Much of the Evaluation Manager’s work will involve developing new projects in new areas, but we will also look to take advantage of well-defined opportunities that become available to us. The Evaluation Manager will need to be comfortable with both delineating project boundaries and working within (and improving upon) boundaries set by someone else.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Play a pivotal role in an innovative project! We are seeking a Digital Humanities Intern to create a public API for Understanding Shakespeare, a groundbreaking tool for connecting primary texts with the literature about them. This is no make-copies-and-tag-along-while-we-work internship. As part of the JSTOR Labs team, the intern will have the chance to have a true impact, and, in doing so, will be expected to have the entrepreneurial skills needed to drive this project through to completion. Read More
The Digital Humanities Intern (DH) will work the JSTOR Labs team to extend Understanding Shakespeare, its partnership project with the Folger Shakespeare Library. Understanding Shakespeare has shown a new way of connecting primary texts with the literature about them, and the DH Intern will play a pivotal role in making this resource even more transformative. To do so, the DH Intern will work with the JSTOR Labs team to create a public API to the data within Understanding Shakespeare. He or she will then create a series of public demonstrator visualizations and applications on top of the API, answering questions such as: which plays have shown steady academic interest over time and which have been the most “trendy?” How have quotation-rates of male vs. female characters in Shakespeare’s plays changed over time? What are the differences between disciplines in most-cited play, character, and line?
You can view an exciting and informative video of the job description by clicking on this link.
Our organization and this role will provide you with an opportunity few other companies can offer including:
The duration of this paid internship is approximately 8-10 weeks with the possibility of an extension. While the DH Intern will need to be self-directed and poly-skilled in order to accomplish this task, they will have ample support in the JSTOR Labs team, who will assist technically in the creation of the API and then in marketing and distributing of the demonstrator applications. In addition, the DH Intern will be able to take advantage of JSTOR’s cutting edge and cloud-enabled technical infrastructure. The Labs infrastructure runs on Linux-based servers hosted by Amazon Web Services (AWS).
Candidates for this position can choose whether to locate in our New York, NY or Ann Arbor, MI offices.
The primary responsibilities of the DH Intern are:
The ideal candidate will be a current student or a recent graduate of a Masters-level program in Digital Humanities or related fields, capable of combining technical skills with scholarly acumen. The project will involve the development of web applications running on our Linux-based Labs infrastructure.
Technical skills:
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Help us build a global research platform of high-quality scholarly resources. We are looking for a contractor with expertise in Arabic and Middle East Studies to serve as our Editorial Consultant as we grow the JSTOR Archive and serve the higher education community. Read More
JSTOR seeks an Editorial Consultant to work with its Content Development team to conduct research into the landscape of scholarly journals and other academic content in Arabic and Middle East Studies. Your work will contribute to a long-term aim of building a global research platform of high-quality scholarly resources. In your role, you will investigate the needs of scholars and libraries for online academic journals and other materials published in Arabic, supporting the interdisciplinary study of the Middle East region broadly (both in Arabic and other languages).
This is a unique opportunity for an individual with an interest in scholarly publishing, Arabic, and Middle East Studies to help grow the JSTOR Archive and to serve the higher education community.
Candidates may work remotely. Those local to the New York City location may work onsite. You will report to the team’s Senior Licensing Editor, JSTOR.
The Editorial Consultant will bring Arabic-language fluency and a working knowledge of academic practices and scholarly publishing in the Middle East to the role. To be successful, you will be comfortable conducting primary academic research, including through first-hand interviews. You will have spent time in higher education or perhaps scholarly publishing, and will have gained a strong understanding of academic serials, research libraries, and scholarly practices. You will be interested in learning more about working with data.
The primary responsibilities of the Editorial Consultant are:
The consultant will conduct research across disciplinary boundaries and a diverse region, and will need to be able to learn quickly about new fields and new cultures that may not be your area of expertise. You will need to be able to jump in and work with data and be flexible to adjusting your research plans as new findings emerge. You’ll need to keep the needs of the scholarly community at the forefront of your work, and keep an open mind amidst a myriad of opinions and directions. You’ll need to use your critical thinking, but not so much that it stops you from moving forward.
We encourage candidates from diverse backgrounds and interdisciplinary interests to apply. Individuals with a master’s degree or Ph.D. in a related academic field are especially encouraged to apply, as are librarians with relevant experience or those with experience working in a relevant area of scholarly publishing. Anyone who meets the following requirements is encouraged to apply:
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Join a dynamic, energized, and agile team delivering leading edge solutions that are used across the globe by millions of visitors each month. We are seeking a Python Developer contractor for our JSTOR development team. Read More
This Python Developer position is for our JSTOR development team.
You will be designing, developing and maintaining applications that are deployed on our cloud delivered platform and powered by our APIs. You will be a crucial part of a dynamic, energized and agile team delivering leading edge solutions that are used across the globe by millions of visitors each month.
Our organization and this role will provide you with an opportunity few other companies can offer including:
When joining the development team at JSTOR, you can expect to receive tool and product training. We have an excellent on-boarding program, which enables new engineers to become productive very quickly. A lead will work closely with you as you begin engaging your assigned agile team. We will provide you with constant support as we work to make you comfortable in your new environment. Those in leadership roles will work tirelessly to set you up for success.
The successful candidate will have applicable development experience, experience with large-scale distributed web applications, a high degree of intellectual curiosity, excellent problem solving skills and strong communication and interpersonal skills. We look for candidates that possess strong debugging skills, a passion for best practices, and the ability to optimize code for clarity and reliability as well as performance.
The primary responsibilities of our developers include:
We are a goal driven organization with a focus on application quality and performance. Our teams thrive in this environment due to our commitment to overcome our failures and build upon our successes.
You will spend time learning about the business, learning new technology and working with other teams to develop strong solutions to our problems.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
We are seeking an experienced and visionary editor with the drive, passion, and imagination to build uniquely inspiring products on one of the world’s leading research and learning platforms. The Senior Editor will build the suite of products in JSTOR's Sustainability program - a digital workbench for researchers, faculty, students, and professionals working in the cross-disciplinary fields that form Sustainability Studies. Please consider joining our team! Read More
We are looking for a dynamic, visionary Senior Editor to build the suite of products in JSTOR’s Sustainability program-a digital workbench for researchers, faculty, students, and professionals working in the cross-disciplinary fields that form Sustainability Studies. You will work closely with the academic and professional community to identify the content, partnerships, and services needed to support emerging research and teaching needs in the field, while collaborating with JSTOR licensing editors and technology staff to acquire the range of materials and develop the functionality that will meet those needs. You will be based in New York City and will join a strong and experienced Content Development team with a proven track record in developing and licensing a variety of textual and multimedia materials.
This is an opportunity for an experienced editor with the drive, passion and imagination to build uniquely inspiring products on one of the world’s leading research and learning platforms, and to make an immediate and lasting impact on this vital growing field of study.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Join a group of administrators, developers, and analysts who are curious about technology, are unafraid to learn it, and are passionate about building the best solutions to meet the changing needs of ITHAKA. We are seeking an Application Support Specialist (CRM) to play a crucial role in serving as first line of support for our brand new CRM and the related business applications. Please consider joining our team! Read More
As the Application Support Specialist (CRM) you will play a crucial role in serving as first line of support for our brand new CRM and the related business applications. Our CRM users are highly reliant on data, systems, and workflows to meet our participation and revenue goals. It is your responsibility to understand the business needs well and make the user experience of the CRM and related business systems as delightful as possible through strong service, education and configuration of the system.
The Business Systems team includes a small, talented, service-oriented group of administrators, developers and analysts who are curious about technology, are unafraid to learn it and are passionate about building the best solutions to meet the changing needs of the organization. The team of six is split between Ann Arbor and New York City but we have found excellent ways to collaborate with each other and the rest of the organization making the geographic separation more of a nonfactor.
The Application Support Specialist is responsible for administering the CRM and related business systems and supporting all users of the systems in various ways for the best user experience. The ideal candidate has worked in a small service oriented team (where he |she played multiple roles), is curious about learning and teaching others various technologies and follows responsible, organized and collaborative technology support practices. The candidate will provide knowledgeable, professional and speedy support for all our users. Beyond the day-to-day support, there will be emphasis on education, documentation, process improvement and application administration.
The primary responsibilities of the Application Support Specialist (CRM) are:
The Business Systems team is responsible for several enterprise systems used by staff around the organization. One of these primary systems is the CRM, which recently underwent a migration from Talisma to Sugar. Your main focus will be on responding quickly and knowledgeably to all support requests, training users, documentation and application administration. Over the longer term, you will be called upon to find ways to improve our workflows and processes and make the user experience a stronger one.
Outside of this, you will also spend lots of time learning about the business, the various systems, learning new technology and working with the team to develop stronger solutions to our problems.
Required skills include:
Desired skills and qualifications include:
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
We are looking for an Outreach Associate to help us expand the reach and impact of our JSTOR and Portico services across the globe. Join a great team dedicated to serving the research needs of academic libraries worldwide. If you are an energetic and outgoing individual who is not afraid of new challenges, please consider applying. Read More
As the Outreach Associate, you will play a crucial role in expanding the reach and impact of our JSTOR and Portico services in countries across multiple regions. This position will be based in our New York City office. In the past 5 years, institutional participation has grown significantly resulting in revenue increases of 43% for JSTOR and 55% for Portico. We are inspired by this, but see significant opportunity to continue to deepen our relationships with institutions already part of our services and to serve many more throughout the world. For us to achieve our mission and continue to positively impact the education and growth of people everywhere, we must continue to increase the participation in JSTOR and Portico.
To achieve this we need people that have the ability to work in a team environment, enjoy interacting with individuals, is self-motivated and committed to helping support the research needs in academic libraries.
In coordination with the regional teams, the Outreach Associate will help manage institutional participation interest within the region for all products and services and for all communities (e.g. higher education, secondary schools, government and non-profits, corporate and for-profit, public libraries). Our organization and this role will provide you with an opportunity few other companies can offer including:
We are looking for an energetic and outgoing individual who is not afraid of new challenges and willing to interact directly with academic librarians to uncover the research and content needs they may have. You will work closely with a group of Institutional Participation Coordinators and other individuals in different departments, such as Legal and Marketing, who are instrumental to our success in supporting participation. You will be based in New York City and will join a strong and experienced team with a proven track record in supporting the demands of librarians.
The Outreach Associate will be supporting the Institutional Participation Coordinators (IPCs) in supporting Outreach efforts such as reviewing ongoing participation and usage data and supporting various projects designed to improve participation. We have recently incorporating Miller Heiman Strategic Selling across our group, so quickly getting up to speed on this will help ensure your success in the position. Lastly, having a desire to work with and support libraries and scholarly research is essential in determining how successful you will be in this position.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Want to help others navigate a digital library of scholarly content that Library Journal named “Best Overall Database”? We are looking for a Website Support Specialist to join a 10-person team committed to helping end users get the most out of JSTOR. Read More
Want to help others navigate a digital library of scholarly content that Library Journal named “Best Overall Database”?
We are looking for energetic individuals who are passionate about giving standout service. Our 10-person team is committed to helping end users get the most out of JSTOR (www.jstor.org). We connect with students, librarians, and researchers across the globe to offer multi-channel support via phone, email, chat and social media. We’re representing the organization on the front lines and act as a voice for end users, sharing direct feedback and ideas to improve the user experience with product and development teams. In the words of one of our colleagues, we let “you do you” in User Services and encourage you to bring your own personal style to your work, while helping you seek opportunities for personal and professional growth and learning.
A successful Website Support Specialist is a collaborative team member and an advocate for the end user, always. You easily adapt in an ever-changing environment and keep a pulse on new information about our products and services.
The primary responsibilities of the Website Support Specialist are:
We need an enthusiastic team player who thrives in a fast-paced environment. Your creative approaches to engaging with end users and refining our support and service approach are among the most valued contributions you can make. You will use your strong interpersonal and problem-solving skills to understand and untangle end user reported issues.
Our motto is “If you have a question, we’ll get you an answer.” There may be times when you don’t know the answer to an end user query. To truly be successful, you must have a willingness to learn about our products and services inside and out and garner knowledge of where to find the information needed to assist the user in a friendly, efficient manner.
You are self-motivated and can work independently. You may be responsible to take a particular project and run with it. Other times, you’ll work collaboratively with members of your own team, or colleagues in other units in the organization.
You regularly make people feel like they were the best part of your day. We’re often an end user’s first point of contact with our organization, so we strive to represent ITHAKA in the best light by writing a helpful email or being a friendly voice on the other end of the phone line.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
Join our team! We are looking for an Institutional Participation Coordinator who will play a crucial role in expanding the reach and impact of our JSTOR and Portico services in the Western United States and Canada. We are seeking a candidate who thrives in a team environment, enjoys interacting with individuals, is self-motivated and inspired to support the research needs of academic libraries. Read More
As the Institutional Participation Coordinator, West Region, you will play a crucial role in expanding the reach and impact of our JSTOR and Portico services in the Western United States and Canada. This position will be based in our New York City office. In the past 5 years, institutional participation has grown significantly resulting in revenue increases of 43% for JSTOR and 55% for Portico. We are inspired by this, but see significant opportunity to continue to deepen our relationships with institutions already part of our services and to serve many more throughout the world. For us to achieve our mission and continue to positively impact the education and growth of people everywhere, we must continue to increase the participation in JSTOR and Portico.
To achieve this we need people that have the ability to work in a team environment, enjoy interacting with individuals, is self-motivated and committed to helping support the research needs in academic libraries.
Our organization and this role will provide you with an opportunity few other companies can offer including:
We are looking for an energetic and outgoing individual who is not afraid of new challenges and willing to interact directly with academic librarians to uncover the research and content needs they may have. You will work closely with a group of Institutional Participation Coordinators and other individuals in different departments, such as Legal and Marketing, who are instrumental to our success in supporting participation in regions in the United States and Canada. You will be based in New York City and will join a strong and experienced team with a proven track record in supporting the demands of librarians.
The Institutional Participation Coordinator will be reviewing ongoing participation and usage data to assist in developing the necessary sales strategies to be successful in growing participation in the region. With reduced budgets in academic libraries, there is a growing demand for data to support the need for more content at the library. Usage data such as turn-away statistics are provided to help support the acquisition processes of academic libraries. We have recently incorporated Miller Heiman Strategic Selling across our group, so quickly getting up to speed on this will help ensure your success in the position. Lastly, having a desire to work with and support libraries and scholarly research is essential in determining how successful you will be in this position.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.
We are looking for a Business Analyst who will perfect the workflow and design the software requirements for a variety of products, with an initial focus on Portico. We want a candidate who can work with diverse audiences, demolish roadblocks, and who is always working to improve product quality and find greater efficiencies. Join our Agile software development team! Read More
The Business Analyst (BA) will be a part of the Content Management unit that is responsible for the management and long-term preservation of all content in ITHAKA’s repositories including JSTOR, Portico and Cultural Heritage and Struggles. The BA will report to the director of Content Management systems.
The BA will be part of an Agile software development team working of several different applications. The BA will be responsible for translating business requirements into appropriate functional requirements and technical specifications that will guide implementation by a dedicated software development team. The BA will conduct interviews, document analysis, requirements sessions, and task/workflow analysis in order to craft business process descriptions, procedures, and software requirements. The BA will work on a variety of products, with an initial focus on the externally-facing Portico access and audit sites and internally facing Portico production tools. The BA will work closely with a number of internal units to translate approved proposals for functional requirements into technical specifications. The format of the documentation required can vary from detailed functional specifications that can be sent out external vendors for large products to JIRA tickets with well-defined success criteria. In addition, they will assist in the planning and execution of user acceptance testing, quality assurance testing, data migration, roll-out, documentation and training efforts, as needed.
At least one-year experience working in scholarly publishing, other online publishing, digitization, large-scale digital content management, or large-scale digital archiving.
Strong analytical skills required, including a thorough understanding of how to translate user needs into functional requirements and guidance for software engineering.
Ability to quickly master concepts in digital publishing, librarianship, content management, relational data modeling, data mark-up syntax, network architecture, application programming, database, and system design.
Aptitude for aligning intricate details with the big picture and vice-versa.
General familiarity with XML, ERM, computer programming concepts and graphic design or user experience design strongly preferred.
Master’s degree in a relevant field, or equivalent experience.
Willingness to travel approximately 10-15%.
Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.
Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:
Learn more about working at ITHAKA.
ITHAKA is an equal opportunity employer.